The transport company IML has been delivering for a long time. It is one of the leaders in the field of logistics. Cooperation with it will be most beneficial for online stores, since quite good conditions have been created for this type of transportation. And a little about the numbers:
- In total there are more than two hundred parcel delivery points! Moreover, seventy-five of them are located in Moscow and St. Petersburg.
- Every day the transport company carries out more than twelve thousand shipments!
- The system has gained a huge number of clients, including many representatives of commercial organizations. And there were more than three thousand regular customers.
The main advantages of the system include high speed of order processing. In addition, its positive criterion is that clients are provided with convenient and transparent terms of cooperation. And the parcel delivery rate is at a decent level.
What happens if delivery fails
In case of unsuccessful delivery, the full cost of the service is usually provided. That is, you can return one hundred percent of the payment for the order if the package is lost or damaged.
Official website of the postal operator
On the official IML Internet resource you can find detailed information about the transport company, options and method of placing an order, etc. You can go to it using the link https://iml.ru.
You can also track your parcel here. There won't be anything complicated here. In order to find out about the delivery status, you need to follow the link https://iml.ru/status. On this page of the official website of the transport company you can track your parcel. However, for this you need to have certain information.
To track, as with other postal operators and tracking services, you need to have a barcode. This is a unique shipment number. It must be indicated on the page https://iml.ru/status in order for the status of the parcel to be displayed.
718********19 received in 3 days
I'm happy with the delivery, the courier service did a good job. The courier was polite and called and warned about the delivery, by the way there was a time that delivery to the delivery address was not an option since I was at work, they delivered it to my work without any questions.
718********14 received in 16 days
Excellent DVR, I bought it as a spare because... I already have it for the price, the quality is an excellent choice, I didn’t correspond with the seller, I sent it and it arrived quickly.
The parcel is partially tracked (80% of the way), there was no damage to the packaging, overall I am satisfied with the service. I recommend it.
718********10 received in 5 days
Fast and great delivery! Initially, the home address was indicated, but due to the fact that I work, the delivery service operator corrected the address and the courier delivered my order directly to the work entrance. Packing and ordering without damage! In general, I have no complaints about the delivery service, only positive things!!!
718********16 received in 21 days
I only found out that the order had arrived at the pickup point when I called the company! They didn’t notify me either by mail, or by phone, or by SMS... For 8 days she lay at the PVZ. Such a company and by the way this is the second time out of two in a year!
718********17 received in 9 days
I received the parcel, everything is intact, the packaging is not damaged. Out of 9 days, 3 lay in a warehouse in Novorossiysk, no one notified until they called the hotline. The courier called an hour before delivery, which is not very convenient on a weekday. Russian Post delivers from Moscow to me in 6 days.
782********14 received in 3 days
Three days to the Moscow region from Moscow. I thought iml, as always, would write that they didn’t get through to me and would postpone delivery for a couple of days, but no. This time they delivered it right away
718********15 received in 4 days
Very fast delivery, the parcel arrived safe and sound, the courier was also polite and efficient.
718********10 received in 19 days
terrible office from Moscow to Volgograd 19 days courier on foot probably better than CDEK haven’t seen the company yet
707********18 received in 7 days
The parcel was delivered in 7 days. I consider this period quite acceptable, the packaging is intact. There were no problems upon receipt.
718********10 received in 10 days
10 days in Russia is a long time, a package from Ali sometimes takes the same amount of time to arrive. The first words from the courier are “what address are you at?” No hello, no introduction.
718********18 received in 7 days
The parcel arrived, without external damage, but what was going on inside was tin, the gels had all leaked out, the glitter was all mixed up, and the lamp was out of order in 2 days. I took it to the technician, they said that the entire board needed to be changed, he asked if it had been removed, but alas . I ordered it as a gift, but alas, it was a waste of money. Be careful
I ordered a speaker for my laptop from Ali. Delivered 9 days to Kemerovo from Moscow via IML service. I work quickly, well done. Everything is intact, works great!
718********16 received in 9 days
Delivery is the worst of all transport companies: the house number was mixed up, although they first required it, and I confirmed my address on their website again. From Moscow the parcel took 9 days to Volgograd! This is terrible!
I received the parcel. Everything was packed well. Everything arrived intact. It arrived quickly. I am satisfied with the work of the delivery service.
718********15 received in 10 days
Delivered quickly, everything was in place and in good order, although they did not send the intercom that I ordered, but it was completely similar and with all the functions that were in the application for the one I ordered. I was unable to determine what the difference in price was, and they also did not provide an explanation for the reason for the replacement. I didn’t start an argument.
750********11 received in 5 days
Delivery is faster than in other similar companies. Packaging without mechanical damage; The goods themselves are also completely intact. Parcel tracking is very late. The staff at the delivery point is polite. This is not the first time I have used IML services = I am satisfied.
The quality is simply excellent. I'm still surprised by this. The courier was willing to wait a week while I was out of town. And, with pleasure, I agreed to change the delivery address
718********17 received in 8 days
The parcel arrived very quickly. The backpack looks very stylish. The material is waterproof, like durable polyethylene, but its structure is like fabric. It gets dirty easily and can be easily wiped with a damp cloth)) Very convenient in terms of two different compartments. Lots of thoughtful pockets. The plug from the power bank goes out. My honest rating is 9 out of 10.
718********10 received in 8 days
The parcel arrived quickly and was not damaged. With each new location I received a notification. I was very pleased.
718********17 received in 15 days
I received the parcel without damage. For my region (Primorsky Krai) this is super fast delivery. I usually receive orders within a month and a half.
718********19 not received in 5 days
This parcel went to Yekaterinburg, and not to Vladimir, and someone there even received it. The seller apologized for the error of the TMall logistics service and sent this product with a different track number.
718********14 received in 6 days
The parcel was delivered in 6 days. The courier called and agreed on the delivery time. The parcel is safe and sound.
718********12 received in 10 days
The parcel arrived packed, the box was without visible damage, sealed with tape. When opening the box, the UV lamp housing (the back wall is broken, split into pieces) In the boxes of varnish sets, varnish leaks and mixing are visible. The tweezers package has been opened. Delivery time to the point of receipt is 7 days. The damage described above was disappointing.
718********18 received in 8 days
Delivery times are quite acceptable. The courier called at an inconvenient time for me (he was on shift), but we quickly agreed on a “backup” option, and he took the parcel to a different address for my wife at work, checked the name and handed it over. The packaging is intact, everything is fine.
667********14 received in 36 days
Good afternoon! The parcel was received on 06/05/19, delivered by courier directly to your hands, thank you very much for the excellent work. Keep it up!
718********13 received in 15 days
2 days to the warehouse in Moscow, 3 days to Ekb and 10 (ten days, Karl!!!) to Novouralsk! You can drive through the whole of Russia, but no, IML will only travel 70 km. Just a shame.
718********12 received in 5 days
The speaker is excellent, it plays well, the bass is rich, it is made with high quality, the highs can be adjusted on the equalizer of the player or on the phone. I advise you to buy, I recommend the seller.
718********18 received in 10 days
Courier to the door. The courier's phone number was previously reported to Viber. I called 10-15 minutes before delivery. The box is not wrinkled, no complaints.
750********17 received in 4 days
I am very pleased with the work of the IML postal service. Quickly, they call, specify the time when it is convenient. I am already receiving my second parcel with their help.
Item delivered in good condition. The IML service courier confirmed the delivery address in the morning and delivered the parcel at lunchtime.
718********12 received in 9 days
Parcel received. The delivery quality is good (the box is a little wrinkled. The item itself is in excellent quality).
718********18 received in 4 days
The parcel is delivered by courier to your door at a pre-agreed delivery time. The packaging is not damaged. The product is in working condition. Thank you for the fast and accurate delivery!
718********11 received in 5 days
Excellent delivery service. Received the CCTV camera within 5 days. Delivery by courier to the apartment. Well, you can deliver parcels quickly! And Russian Post has been traveling for 2 months!
782********13 received in 5 days
Delivery by IML in my case was excellent, delivery took 14 days, of which 10 days the seller could not send the parcel (seller's fault) the courier handed over the parcel! If you call in advance, the company's service is excellent. Thank you!!!
718********12 received in 16 days
The parcel arrived in 16 days, delivered by courier. The box has a small dent and the product has a couple of minor scratches. Basically everything is OK", I’m happy with everything! Thank you! Special thanks to the sociable courier!
718********17 received in 3 days
Delivery by courier to the apartment in three days. The parcel is safe and sound, as well as the contents. Thank you!
718********13 received in 6 days
The parcel arrived in 6 days, and that's where the positives end. The courier does not allow you to open the parcel until you sign for it; If you disagree, the courier transfers your parcel back to his transport company to the branch, which is located “far away”. Even after all this, you managed to open your parcel in front of him, if it was stolen or broken, they don’t have any reports, etc., that is, you won’t be able to record (the theft or breaking) and send it back to the seller, and open a dispute with a high degree of probability in your favor. Simply put: We brought it to you, sign and receive the parcel, and for the rest, we don’t care about you. My package was a little dented, it was a fault of the seller or the transport company - I don’t know. If you order something cheap, you can order through this “sharashkin’s office”, but if you order something expensive, I wouldn’t (so as not to have to explain to the seller later that you are not a “giraffe”). Happy shopping everyone!
718********13 received in 13 days
1. Order delivery time, in working days. Delivery is carried out the next day after receipt of the application and transfer of the goods to the Agent's Warehouse.
2. Preparation, formation and marking of the Order.
All orders submitted for delivery must be formed and marked according to the following rules:
2.1.The order is in individual packaging, sealed with branded tape or paper, suitable for transportation by road and excluding access to the order by third parties.
2.2. The order must include a package of accompanying documents, including an inventory of goods by item (your invoice/inventory), in two copies.
2.3.The order is marked and the marking must contain the following information:
- Order number (which corresponds to the number in the electronic application);
- Delivery city;
- Principal's name;
- Delivery date;
- Number of places in the order;
- A barcode that corresponds to the number in the electronic application. The barcode must be generated in accordance with the instructions located at.
2.4. If there are several places in the Order, then when the Order is formed, each place is numbered with a unique Order number (which is indicated in the electronic delivery application), indicating the number of places in the barcode.
2.5.The type of packaging must correspond to the characteristics of the goods.
2.6. Packaging must ensure complete safety of the cargo during transportation, taking into account loading and unloading operations.
2.7. For packaging, the principal should use materials that correspond to the size, weight and vulnerability of the cargo. Boxes, containers, etc. must be durable, with shock-absorbing material to protect against shock, friction and shaking during travel (crumpled paper, rags, bubble wrap, etc.). Individual attachments, folded in boxes, bags, etc., must be separated by separators - cardboard sheets, polystyrene foam, etc. Items inside boxes must be secured with cushioning materials to prevent them from tipping over and insulated from each other.
2.8.The Agent has the right to check the correctness of the volumetric and physical weight specified by the Principal in the Application using special equipment in his office. If during the verification process a discrepancy is detected between the weight specified in the Application and the result of the verification, the largest actual weight according to the Agent is taken as the basis for determining the cost of transportation.
If the Order is formed and executed incorrectly, the Agent is not responsible for partially delivered items under the order.
3. Delivery of the Principal’s Order to the Agent’s warehouse is carried out:
3.1.On your own.
3.2.By the Agent, having issued the Fence service.
4. Transfer
4.1. The Agent's courier must agree with the buyer by telephone on the delivery time in 30-60 minutes. In this case, it is possible to transfer the order to another day in the following cases:
- change of delivery address (if the delivery zone changes);
- the buyer is not ready to accept the order (not available, no money, etc.)
- the buyer does not answer the phone, the phone is unreachable, etc.
- The buyer's phone number is incorrect (to be agreed with the Principal)
5. Partial failure
5.1.During the transfer of goods, the Client may refuse one or more items. Refused items are recorded in accompanying documents (Principal's invoices).
5.2. The Agent has the right to pack rejected items in packaging provided by the Principal. If there is none, in any publicly accessible container.
5.3. Upon settlement, delivery is considered completed.
5.4. Funds are transferred to the Principal based on the amount of the paid Order.
5.5. Return invoices are issued for rejected items.
5.6. The Invoice cannot contain more than one condition that makes the cost of one Product dependent upon the Customer’s refusal of another Product. If such a condition exists, the Agent is not responsible for the discrepancy between the accepted funds and the Goods received from the Client.
6. Complete refusal
6.1. If at the time of transfer of the goods the buyer refuses the goods completely (wrong product, no necessary documents, defective goods, etc.), a refusal form is drawn up in the prescribed form. During calculations, delivery is considered completed.
7. CUSTOMER RETURN SERVICE
7.1.Procedure and conditions for executing orders
7.1.1. Return of Goods to the Principal for the Customer return service is carried out in the manner and within the time limits provided for in the Agreement for the return of Orders.
7.1.2. The Agent is not responsible for the compliance and quality of the returned goods to the Principal and does not accept claims.
7.2.Client return procedure.
7.2.1.No later than the day following the day of receipt of the Application, the Agent sends an SMS notification to the Client with the number assigned to the returned product.
7.2.2. The Agent accepts goods for return only if the Client has the product number previously sent to him in accordance with clause 2.1.
7.2.3. Reception of Goods by the Agent from the Principal’s Clients is carried out:
7.2.4. operator at the Agent's pick-up point;
7.2.5. Agent's courier.
7.2.6.The Agent delivers the returned Goods to its warehouse, information about which the Principal sees in the Personal Account.
7.2.7. The Agent returns the Goods in accordance with clause 3.5 of the Agreement.
II. SPECIAL CONDITIONS FOR MOSCOW AND MOSCOW REGION)
The Agent's warehouse is open 24 hours a day
8. Order pick-up
8.1. Service hours: from Monday to Friday from 16:00 to 19:00, on Saturday from 12:00 to 15:00, on Sundays and holidays from 12 to 15. Collection of goods outside the Moscow Ring Road is carried out from 9 to 18 .
8.2. By default, a passenger car up to 2.5 cubic meters is supplied. Delivery of larger vehicles is discussed separately.
8.3. Loading and unloading operations are carried out by the Principal.
8.4. The maximum waiting time for a car is no more than 20 minutes.
8.5.If Pickup is carried out outside the city, Orders are delivered to the Agent’s warehouse the next day.
8.6. If the Pickup is carried out within the city, Orders are delivered to the Agent’s warehouse on the day of pick up until 21:00.
9. Delivery of the Order
9.1.Delivery time is 9 a.m. to 9 p.m. The minimum delivery interval is 3 hours. In 30-60 minutes. Before delivery, the courier agrees with the buyer on the delivery time by phone.
9.2.Delivery on weekends and holidays is carried out without time intervals, from 9 to 18.
9.3. Delivery outside the Moscow Ring Road is carried out from 9 to 18 without time intervals.
9.4. On Sundays and holidays, delivery outside the Moscow Ring Road is not carried out.
9.5. The courier’s stay with the buyer is 15 minutes.
9.6.Delivery outside the Moscow Ring Road is carried out within 1-2 days without reference to time.
9.7. Delivery of orders to the apartment in the absence of an elevator is carried out only to the 5th floor.
9.8. Delivery of return orders is carried out from 9 a.m. to 6 p.m., Monday to Saturday.
10. Conditions for processing an Order for a pickup point
10.1. Receipt by the Client of the Order at the pickup point is possible from 15:00 according to the delivery time.
10.2. The Client can check the completeness of the Order in the presence of an employee of the Order delivery point.
10.3. An employee of the Order delivery point does not check the operation of the Goods in the Order and does not provide consulting services.
III. SPECIAL CONDITIONS FOR ST. PETERSBURG AND LENINGRAD REGION)
The warehouse is open Monday - Friday from 07:00 to 20:00,
Saturday from 09:00 to 17:00,
Sunday from 15:00 to 18:00
11. Picking up the Order
11.1. Service delivery time: from Monday to Friday from 15:00 to 18:00, on Saturday from 10:00 to 15:00, and the Order must be prepared by the Principal for dispatch by the initial Pickup time.
11.2. By default, a passenger car up to 2.5 cubic meters is supplied. Delivery of larger vehicles is discussed separately.
11.3. Loading and unloading operations are carried out by the Principal.
11.4. The maximum waiting time for a car is no more than 15 minutes.
11.5.The order is picked up only within the city, and delivered to the Agent’s warehouse on the day of collection.
12. Delivery of the Order
12.1.Delivery time from 10 to 18 hours. The minimum delivery time is 3 hours. In 30-60 minutes. Before delivery, the courier agrees with the buyer on the delivery time by phone.
12.2. The courier’s stay with the buyer is 15 minutes.
12.3. Delivery of the Order to the Client outside the Ring Road of St. Petersburg is carried out within 1-2 working days from 10.00 to 18.00 from the date of receipt of the Order at the Agent’s warehouse in St. Petersburg. The maximum delivery distance from St. Petersburg is 30 km.
12.4. Evening delivery is carried out only within the ring road from Monday to Friday from 18.00 to 21.00.
13. Conditions for processing an Order for a pickup point
13.1. Receipt by the Client of the Order at the pickup point is possible from 15:00 according to the delivery time.
13.2. The Client can check the completeness of the Order in the presence of an employee of the Order delivery point.
13.3. An employee of the Order delivery point does not check the operation of the Goods in the Order and does not provide consulting services.
IV. SPECIAL CONDITIONS FOR OTHER REGIONS
14. Order pick-up
14.1. By default, a passenger car is supplied. Delivery of larger vehicles is discussed separately.
14.2. Loading and unloading operations are carried out by the Principal.
14.3. The maximum waiting time for a car is no more than 20 minutes.
15. Delivery of the Order
15.1. The courier’s stay with the buyer is 15 minutes.
15.2. 30-60 minutes before delivery, the courier agrees on the possibility of accepting the order by the buyer.
15.3. Delivery is carried out within 10 km from the city limits (except for Nizhny Novgorod - 50 km).
15.4.Minimum time interval 3 hours (not guaranteed).
15.5.Evening delivery from 18:00 to 21:00 (double tariff).
16. Time for provision of services:
|
Delivery city |
Warehouse opening hours |
Pickup time, Mon-Fri |
Pickup time, Sat |
Courier delivery time, Mon-Sat |
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Belgorod |
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Veliky Novgorod |
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Yekaterinburg |
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Kostroma |
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Nizhny Novgorod |
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Novorossiysk |
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Rostov-on-Don |
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Smolensk |
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Chelyabinsk |
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Yaroslavl |
17. Conditions for processing an Order for a pickup point
17.1. The operating hours of the pick-up point are indicated in the section
17.2. The Client can check the completeness of the Order in the presence of an employee of the Order delivery point.
17.3. An employee of the Order delivery point does not check the operation of the Goods in the Order and does not provide consulting services.
V. SPECIAL CONDITIONS FOR DELIVERY BY AIR TRANSPORT
18. Geography of air delivery
18.1.Intercity delivery by air is applicable to all cities and towns in tariff zones V1, V2, V3. A complete current list is available at the address in the document “IML Delivery Cities” with the note “air”.
19. Rules for placing Orders
19.1. The packaging of the Order must ensure its safety during transportation, transshipment, reloading, transportation and storage.
19.2. Fragile cargo must be packaged in such a way that there is no damage to the contents during handling and minor deformations of the outer packaging (as a result of shaking on board the aircraft).
19.3. Liquid and bulk investments must be packed in sealed containers suitable for transporting such substances. These substances should not be included in the “List of goods prohibited for transportation”.
19.4. For each shipment or package (in the case of a multi-piece shipment), a list of contents (by product) or a delivery note must be attached, accessible for viewing without opening the package. It is necessary to print out the contents list (or delivery note) and stick it on the outer packaging of the order or each item, in the case of a multi-item order.
19.5. If the shipment contains a bulk substance, liquid or medicine, it must have a safety passport or other document confirming the safety of the cargo for air transportation (for example, a letter about the safety of the cargo for medicine).
19.6. If there are medications in the shipment, delivery is carried out only upon receipt of a scanned copy of the letter in the form of Appendix No. 1 to these Rules.
19.7. Dangerous goods are not accepted for delivery by the Agent. The list of dangerous goods is posted on the Agent’s website under the link “List of goods prohibited for transportation.”
20. Acceptance and tariffication
20.1. Acceptance of Orders for shipment is carried out in accordance with the “Air Delivery Mode”. The current regime is posted on the Agent's website at .
20.2. When charging, the greater of two values is taken into account - physical or volumetric weight, rounded up to the nearest full kilogram. Volumetric weight formula:
WEIGHT = L (cm) x W (cm) x H (cm) / 5000
For example, an Order weighing 3.2 kg, size 30 cm x 50 cm x 10 cm (laptop) will be charged as:
WEIGHT actual = 3.2 kg (rounded to 4 kg), WEIGHT volume = 30 x 50 x 10 /5000 = 3 (rounded to 3 kg). Maximum of (WEIGHT actual and WEIGHT volume) = 4 kg.
21. Delivery times
21.1. Delivery times for cities with air delivery are indicated as the interval between the minimum and maximum possible time.
21.2. Orders are sent to the destination city in accordance with the delivery schedule.
21.3. For shipments not from Moscow, delivery times depend on the day the cargo is delivered to the Agent’s regional warehouse.
22. Incorrect design
22.1.Orders filled out incorrectly - there is no inventory of the attachment or bill of lading, as well as containing attachments included in the list of dangerous and prohibited goods, including attachments that are required for certification without a certificate or safety data sheet, will be rejected at the Moscow warehouse with tariffs delivery in the corresponding zone with weight = 1 kg.
22.2. For cargo that is incorrectly registered or for which additional approval of the shipment is required, the delivery period is considered from the moment all issues regarding the cargo are approved.
23. Tariffing of returns
23.1.Orders that are rejected or are closed with a partial refusal will be returned to the Moscow warehouse within 18 days, and for refused shipments, return shipping charges will be added by weight in accordance with the tariff. Partial returns will be subject to a return shipping charge of 50% of the base rate based on the original weight.
24. Changes in tariffs for certain destinations
24.1. Due to the possibility of a sharp increase in the cost of airline services, including those related to seasonal and meteorological conditions, transportation tariffs for certain destinations may be increased with 5-7 days notice. Such price changes will be reported as quickly as possible; all accepted applications, including applications from other regions, will be executed at the rate on the day the application was received.
25. Delivery of cargo at the airport
25.1.When delivering cargo at the airport, each Order undergoes mandatory content control using an X-ray scanner and checking the shipment for the presence of prohibited drugs. If a dangerous or prohibited attachment is detected, the suspicious Order may be opened by airport security staff and returned. The inspection is carried out in the presence of an employee of the Agent or an authorized representative of the transport company.
25.2. If it is determined that it is impossible to send the seized Order by air, it will be returned as incorrectly completed.
diverse not only in the range of products, but also in delivery methods. When choosing one company or another, users are lost. This is especially true for new buyers. We will talk about one of the delivery services called IML Commercial Express.
What kind of delivery is IML Commercial Express with Aliexpress?
What kind of delivery is IML Commercial Express with Aliexpress?
Delivery times for IML Commercial Express parcels
As a rule, any track number is never tracked immediately, but only after a few days. In the case of IML the first status appears after the parcel has cleared customs. The average delivery time is 15 days. This is quite normal, especially considering that the service is a courier service.
How to track an IML Commercial Express parcel from Aliexpress?
First of all, tracking goods with Aliexpress available on the official website IML Commercial Express. To do this, follow the link here.
- There is no tracking window on the main page. To find it, go to the tab "Track your order"
- In line "Barcode" indicate the track number received from the seller
- Next, enter the code from the image on the right
- Finally, select "Find"
After this, you will be shown up-to-date information about the location of your parcel.
In addition to the official website of the service, you can also track your parcel using special universal trackers. For example, one of the most popular is WherePosylka. It’s very easy to use - on the main page, enter the track number in a special line and select "Track".
Other tracking services work in a similar way:
Customs clearance of IML Commercial Express parcels from Aliexpress
Today, every parcel with Aliexpress, which is delivered by courier service is subject to customs clearance. Because IML Commercial Express is such, then it also processes parcels at customs. Thus, the company requires the passport data of its customers. Moreover, this is a requirement of customs and does not depend on it in any way. Therefore, if you are asked to provide information, it is better to do so. Otherwise, the goods will simply be sent back to China.
If you are afraid to send such confidential data, then we can assure you that there is nothing wrong with this, since the procedure is quite standard. Many buyers have already faced the need to send. After the order is placed and the courier service receives the data, you will immediately receive a letter asking you to send your passport data. This is very easy to do - just follow the link in the letter and fill out a short form.
This is quite enough for the parcel to successfully pass customs inspection. After that, she will come to you very quickly.
How to receive an IML Commercial Express parcel from Aliexpress?
Delivery service IML Commercial Express uses two methods of transferring goods from Aliexpress to buyers:
- Delivery by courier directly to your home
- Receiving a parcel at one of the delivery points
Thus, in addition to fast delivery, the company’s clients receive high-quality service.
Problems with delivery of IML Commercial Express parcels from Aliexpress
In some exceptional cases, buyers who have used the services of the service IML Commercial Express are facing some problems related to parcel delivery. Let's look at what cases happen and what to do with them.
- The parcel is at the point of delivery, but no one reports this
Sometimes it happens that notification of the arrival of goods at the point of delivery does not arrive. This leads to the buyer either waiting until the last minute for the arrival status to appear, or contacting support IML and finds out that the goods can be picked up a long time ago.
- The intermediate statuses “Arrived at destination” and “Parcel released for delivery” are confusing
Company IML in essence, it must deliver goods by courier, that is, to the buyer’s home. But such delivery is not possible in every city. Therefore, parcels are delivered to these areas using Russian Post.
So, when the item is transferred to the mail and these statuses arise. First, information appears that the parcel is at its destination, and then it is indicated that it has been released for delivery.
The organization began its activities during the development of the e-commerce market. It offers its clients convenient registration and tracking of IML by number online. The structure became one of the few innovators, offering logistics services to consumers of online stores. Convenient customer service allows us to provide high-quality service in full. The speed of cargo delivery always remains at the same level, meeting the needs of consumers.
Services for sellers and buyers are presented to the maximum extent. If you want to send goods to any city abroad, the company will take control of the delivery process. You can send the goods by contacting any branch or by calling a courier. After filling out the documents and concluding the contract, the delivery mechanism is launched. You can send standard and non-standard parcels, as well as arrange heavy-duty delivery. Having received a receipt with an individual number, the client can track IML mail items by identifier.
Fast shipping
The company provides commercial organizations and online stores with the opportunity to send goods to recipients. Using an extensive network of delivery points, the client can go through the procedure of drawing up a contract and use the services on favorable terms. Affordable delivery prices allow us to provide quality service to large and small companies. Convenient tracking of an IML parcel by order number is carried out free of charge through the organization’s website. In addition, clients who contact the service receive other benefits:
- Transparent tariff calculation scheme.
- Available information about changes.
- Providing reporting documentation on payment.
- Removal of goods from the online store warehouse.
- Fast shipping.
High-quality packaging materials that meet international standards
The company is an intermediary of many popular trading platforms on the Internet. Modern logistics solutions make it possible to quickly deliver to more than 1,000 settlements in Russia. According to statistics, 98% of shipments reach the recipient exactly on time. Convenient site navigation allows you to check IML tracking by mail ID number for free. Thanks to this, you can always receive up-to-date information about the location of the shipment and plan your time.
Favorable conditions
The company is pleased to provide online stores not only with high-quality logistics services. Recently, customers have had access to a comprehensive payment solution that significantly improves the quality of the online store. Together with a partner bank, the service offers a convenient mechanism for directly accepting online payments. This allows us to ensure the fastest possible delivery of the paid goods to the consumer. The company's website has convenient and clear navigation. Therefore, using your personal account and service package is greatly simplified.
Technological solutions, widely implemented in the company’s work, provide a high level of service. This also improves the quality of customer service. The necessary technical documentation, tracking of IML mail items by track number now gives advantages over many competitors. The client will be able to receive a daily report on the location of the parcel, which will significantly reduce the risk of its loss and conflicts with the consumer.
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