On the morning of December 20, reports appeared of a massive failure in the operation of online cash registers of several manufacturers. First to problem noticed shops on Far East . The tax office officially confirmed the failure and promised not to fine entrepreneurs for working without cash registers through no fault of theirs.

To avoid a fine and work normally, you need to prepare. It is advisable to do this even for those entrepreneurs who are now doing well. No one was prepared for this failure today, and no one guarantees that this will not happen to other models tomorrow.

Why don't the cash registers work?

There was a failure in the software of several manufacturers: JSC ShTRIKH-M, LLC RR-Electro, LLC Trinity and LLC NTC Izmeritel. Cash registers stopped processing receipts, strange messages appeared about shift closures, and equipment was overloaded. Why this happened is unclear. The manufacturer says it's a matter of updates and firmware.

A solution to the problem has already been found: the cash registers are being reflashed. Some through automatic updates, others download programs on the website or load them through memory cards.

Official message from the Shtrikh-m company regarding cash registers.

Is it possible to accept money from customers without receipts?

In general, you can’t work without checks. For this, a company can be fined ten thousand, and an entrepreneur two thousand rubles.

But in such emergency situations, you can work without checks. This is not considered a violation. The buyer can be given a form strict reporting, for example income cash order. It doesn’t matter what or how this document will be printed. You can fill it out by hand and even punch it on an old cash register that has already been deregistered.

Entrepreneurs can receive a deduction for online cash registers. Or don't buy them at all.

This will help entrepreneurs with small stores or piece goods. For example, if the cash register fails, you can sell a sofa using a receipt order. Or you can accept advance payment for the same type without a receipt building materials, if it is a small pavilion and there is no line of buyers. A separate form can be issued to a client of a beauty salon or medical center.

But large chain stores and gas stations cannot always operate without receipts due to the organization of business processes. Judging by the news on the Internet, entrepreneurs still lost some of their revenue. Some were unable to work without a cash register, while others were afraid that this was a violation of the law.

But data on revenue must be transferred to the tax office. How to deal with this?

By law, information about all sales must be reported to the tax office. This is the point of online cash registers. If you punch a check and do not submit it to the tax office, this is a violation. They can be fined 10 or 30 thousand rubles.

Due to the glitch, it was impossible to transfer checks to the tax office. But nothing will happen to entrepreneurs for this - even if sales were carried out anyway, and buyers were given strict reporting forms. If checks are not sent to the tax office through no fault of the seller, there will be no fine.

This was officially confirmed by the Ministry of Finance and sent a letter to all tax authorities.

What to do if the cash register does not work?

You need to call the supplier. They have already prepared solutions for different scenarios: both for those who update automatically and for those who have a cash register in a store in the forest. Firmware is posted on official forums, sent directly and posted on websites.

There are no universal tips. Only the cash register manufacturer himself knows what to do in a particular case. It is better not to engage in amateur activities, but to act according to instructions.

Discussion of problems with cash registers on the forum of the Shtrikh-m company

What to do when the cash register opens?

If during this time you accepted money from buyers, you need to transfer the data to the tax office. This is called a correction check. In a letter dated December 7, 2017 No. ED−4−20/24899, the tax office explained that it needs to be generated for each transaction. Today they said that we can send check for total proceeds.

In addition to the check, which will go to the tax office when the cash register opens, you need to prepare explanations and supporting documents.

Step by step:

  1. Get written confirmation from the manufacturer that the failure was their fault.
  2. Carefully keep records of revenue during the period of cash outage.
  3. Generate a correction check when the cash register opens.
  4. Write a letter to the tax office explaining why the checks were not punched.
  5. Attach copies of receipt orders for the period of cash register downtime.

If you do everything correctly, there will be no fines. This is connected not only with the tax office’s opinion specifically on today’s situation - this is how the law works in all cases. But only if the cash register downtime actually occurred through no fault of yours and there is confirmation.

Part 4 Art. 1.5 Code of Administrative Offenses

About correction checks

Who will compensate for losses due to cash register downtime?

There are two ways to achieve compensation: by agreement and through court. In any case, you first need to calculate the losses, justify them and file a claim against the alleged culprit.

It is not a fact that in such a situation it will be possible to recover damages at all. It all depends on the wording in the contract and the reasons for the failure. If you are determined to do this, first contact a competent lawyer. He will explain what to do.

What should customers do if they are not receiving receipts? They say that because of this it will not be possible to exchange low-quality goods and confirm the purchase.

Don't be fooled by speculation. A cash receipt is not the only proof of purchase. If the seller, for technical reasons, cannot issue cash receipt, ask for a commodity one. A receipt order or a strict reporting form will do.

Even if there is no document at all, this is not a reason to refuse you an exchange of goods or warranty repairs. Such situations are regulated consumer protection law, and not media speculation.

Sources: Federal Tax Service, Tinkoff

KKM repair or what to do if it doesn’t work cash register?

You can get a cash register repair service at our ASC "Fiji-Service"

In the field of goods and services necessary equipment is cash registers. Like any equipment, a cash register can become unusable or break. Since cash register machines are regulated equipment, even minor repairs must be carried out taking into account compliance with all requirements.

Repairs to cash register equipment should only be carried out by authorized service centers(ASC). Other organizations that do not have a certificate, whose specialists have not undergone appropriate training, do not have the right to engage in this type of work. ASC has all the necessary base, including technical and repair documentation, spare parts, agreements with KKM suppliers (accreditation). In this case, repairs are considered to be all actions related to breaking the seal and entering the cash register. Repairs of any degree of complexity are carried out only upon signing a maintenance agreement between the ASC and the owner of the cash register machine.

The legislation strictly regulates the process of repairing cash registers. It takes from 36 (provided that the customer and the ASC are in the city) to 48 hours (in rural areas). Since during the repair the integrity of the seal on the casing is broken, before and after it it is necessary to fill out many documents, which indicate not only the reason for the repair and repair actions, but also the meter readings at the beginning and end of the operation.

If the culprit for the breakdown of cash register equipment is not the owner of the device or the maintenance personnel, warranty repairs are provided for the broken device, which is valid until the expiration of the warranty period. This type of repair is carried out free of charge. Whether the case is covered by warranty is determined by the ASC. Other types of repairs owner cash register pays independently.

Minor repairs only involve lubrication and adjustment of parts, without replacement. Upon completion of the work, an act of completion of the ASC services and the necessary documents for the tax inspectorate are drawn up. An average repair involves the replacement of all spare parts, except for blocks and assemblies. Upon completion, the ASC employee fills out a report and documents for the tax office. And also, an invoice is drawn up for the transfer of replaced elements and parts of the cash register.

Replacing blocks or solid units of CCP is major repairs. This is the most expensive type of repair. This type of repair is documented in the same way as a medium repair.

Cash registers generally stop working if they are not used properly. Each cash register model has its own operating conditions specified in the technical documentation.

Error at the checkout or what to do if the cash register is broken?

An error at the checkout can be issued at the most various reasons. If the cash register breakdown cannot be repaired by the seller, most likely the cash register will have to be sent in for repairs.

There may also be cases with a temporary technical problem caused by a cashier's error or a communication failure, for example. The taxpayer’s obligation to ensure the fiscalization of the payment is not fulfilled if the revenue data is reflected in the cash accounting system, but is not entered into the fiscal memory.
Therefore, when the cash register gives an error, you should first contact the ASC, which is servicing your cash register. The center’s specialists will be able to remotely determine possible reason breakdown of the cash register and instruct the cashier on the necessary actions.

The cash register will be considered broken if:

  • the receipt is not printed at the cash register,
  • company details are not specified,
  • cash register won't turn on
  • when entering data into a cash register, the information is not saved,
  • The cash register keyboard does not work,
  • Receipts are not fully printed.

If the seal of the Federal Tax Service on a cash register is damaged, the device can also be considered invalid.
By the way, the equipment will be considered technically faulty, even if production marking The tax service seal is missing or damaged on the device.

Causes of cash register breakdown:

  • Wear of internal parts and parts
  • External damage to equipment
  • Breaking fiscal memory
  • Cash register printer overheating
  • Defective battery
  • Incorrect actions of the cashier-operator
  • Preventive maintenance of equipment was not carried out
  • Software error

In the case where the cash register was broken for the purpose of concealment and avoiding tax payments (the memory was erased from the device and the data cannot be restored), the culprits are brought to administrative responsibility and ordered to pay a fine.

On at the moment, almost all modern cash register equipment is equipped with a fault checking system.
Having launched the system, the cashier-operator will find out:

  • Is the keyboard connected correctly?
  • Indicators are working properly
  • Is the block of control information reliable?
  • Are program data entered correctly?
  • Is the system working?

If on your cash register equipment the verification system is not installed, do the following:

  1. 1. When the display shows that a command is being processed, do not turn off the device. Wait until the equipment completes the operation itself.
  2. 2. If the cash register is disconnected, try connecting again.
  3. 3. The rescue key “C” can cancel the action of an unnecessary operation, and will also remove the error code displayed on the screen.
  4. 4. The equipment may be blocked if you tried to enter a mode intended only for tax inspector, or ASC mechanics. To unlock the cash register, you must select the correct mode and password.
  5. 5. Data on the receipt is not printed if thermal paper is not suitable. You should select paper according to technical parameters.
  6. 6. When the printer breaks down, it is better to contact a repair service.
  7. 7. If the device does not turn on, also call the ASC.
  8. 8. When equipment gets dirty, you shouldn’t clean it yourself. Be sure to consult with a specialist by phone KKM repair. He will have to inspect the device and decide how to clean it.
  9. 9. Check the device's network connection.
  10. 10. If any parts of the equipment that interact with the cash register (for example, a keyboard, an additional display) do not work, then check the connection connectors, adapters, and wires.

What should a cashier do ifcash register doesn't work:

  1. 1. The cashier-operator, first of all, must inform his boss that the equipment has broken down or some kind of error has appeared. If you were unable to correct the error yourself, you should contact a service center. A specialist should inspect the cash register and inform you about the cause of the breakdown and how to fix it.
  2. 2. The next steps are to contact the tax service where the device was registered. Please note that you should definitely contact us if the equipment cannot be repaired without removing the seals. The entrepreneur must collect a package of documents. It will include:
    A statement that the cash register was sent for repair. You should indicate in it the registration card details and meter readings at the beginning of the day when the equipment broke down.
    Conclusion of an ASC specialist. It must be provided to confirm the reason for removing the tax seal, and also to indicate the dates from the start and end of the repair.
  3. 3. After your application and paper from the technical service center, the tax service must give permission or refusal to remove the seal. Of course, without the participation of the head of a trade organization, an ASC specialist can do it himself. He can write an application to the tax office and ask for the necessary permission. This must be done within 3 days from the date of the malfunction.
  4. 4. You may have to pay for the mechanic's work. This is the case if the equipment breaks down due to your fault. If the reason is different and the repair proceeds according to warranty card(it is usually valid for no more than 18 months), then the manufacturer will pay for it. The ASC specialist himself negotiates with the equipment supplier.
  5. 5. Within 15 working days after the permit is issued cash register equipment should be brought back to normal.

If the online cash register breaks down, you must stop trading and call a specialist who services the cash register equipment. To avoid problems with the tax service, you need to prepare an explanatory letter.

There are situations when the online cash register is not able to perform its functions. In addition to the lack of electricity or connection to the Internet, the cash register may not turn on, work with errors, print incorrect receipts, etc. Here you should remember that you cannot use a faulty device.

Important! If the online cash register is broken,regardless ofHowoh reasonworkIt is prohibited to trade on it, since the law does not provide for rules for sales without an online cash register.

Regardless of the reason for the malfunction of the online cash register, the cashier should perform a number of simple steps to avoid administrative penalties.

Stop work

According to paragraph 2 of Art. 14.5 of the Code of Administrative Offenses, if the organization continues trading, it risks receiving an administrative penalty in the form of a fine, the amount of which can be up to 50% of the revenue received during the absence of an online cash register.

Important! In the absence of an online cash register retail outlets Strict reporting forms (SSR) cannot be used. The only exception is the service sector, where at the time of a cash register failure, work without an online cash register is allowed, subject to the issuance of a BSO.

Call specialists

It is prohibited to independently troubleshoot problems that occur with the online cash register. It is necessary to call specialists involved in servicing cash register equipment.

The technician will inspect the cash register, determine the cause of the problem and provide guidance on further actions.

Power or internet turned off

A power outage is a force majeure situation beyond the control of organizations. Tax officials are more loyal to her and do not demand explanations from store owners.

In accordance with the letter of the Federal Tax Service No. ED-4-20/25867 dated December 20, 2017, the owner is found innocent and released from administrative liability.

If a cash register breakdown occurred only in one company, and not in the entire building (in the absence of electricity or the Internet), tax authorities may assume that this company is trying to hide income. Therefore, you should contact the tax office to provide clarification.

How to avoid punishment

In order not to receive a fine, the tax service recommends submitting data on electronic media and write an explanatory note.

To do this, you should prepare and submit the following documents to the tax office:

  • explanatory note explaining the reason for disabling the online cash register;
  • written confirmation from the service provider about the lack of electricity;
  • create .
Important! The adjustment check reflects the amounts of transactions carried out during the power outage and is created before closing cash register shift. If this is not possible, then you need to create receipts for the next day.

Sometimes an entrepreneur is faced with the fact that the online cash register stops working. This happens for various reasons: problems with the Internet, electricity, viruses, hacker attacks, update errors, drive failure. To fix the problem, you first need to figure out what caused it. Based on the reason, a further algorithm of actions is determined. Correct operation of the online cash register must be restored without fail. According to the law, an entrepreneur cannot carry out his activities without this system.

What to do if the Internet is lost

Payment information is stored in memory fiscal storage. This is a mandatory step before sending information to the fiscal data operator. And this is a salvation when problems arise with the Internet. If the data is not sent immediately, you can send it later, since it is saved. They are stored for up to 30 days. During this time, you can eliminate all network problems.

If the Internet is unavailable for more than a month, the data drive is blocked. The online cash register stops working. Therefore, the company must also suspend its activities. What to do in this case? To remove the lock, just connect the device to the Internet. This can be done before the expiration date.

That is, the problem considered is easy to deal with. However, blocking the cash register may raise questions from the Federal Tax Service. If the network has disappeared only in one commercial point, and not throughout the building, this may provoke suspicion from regulatory authorities. In particular, the company may be suspected of concealing information. In progress unscheduled inspection. If a violation is discovered, a fine is imposed on the company.

Breakdown of a cash register in one organization

Sometimes the online cash register does not work for only one company. This is the most dangerous situation, since tax authorities may suspect the company of hiding information. The cashier, after the system resumes operation, must draw up correction checks on reporting forms. If checks are not generated, the company is penalized for each unaccounted transaction.

Massive breakdowns of the online system

Massive breakdown is the simplest option. For example, this situation can occur when there is a power outage in the entire building. In this case, it is not necessary to send a notification to the tax office. The entrepreneur will not be held liable in any case. This is due to the fact that he is in no way to blame for what happened. The corresponding instructions are given in the letter of the Federal Tax Service No. ED-4-20/25867 dated December 20, 2017.

What to do if the online cash register is broken

The online cash register may not work correctly. These include sudden switching on and off, functioning with errors, and providing receipts with incorrect information. This problem can occur for many reasons. For example, these are low-quality components.

If the online cash register does not function correctly, you cannot use it. That is, trading processes are also suspended. The regulations do not provide for a situation in which an alternative system is used instead of a broken system, that is, trade will have to be curtailed in any case.

How to quickly resume your activities? You need to call the employees of the organization that maintains the system. You don't need to do anything yourself.

IMPORTANT! You cannot replace checks with strict reporting forms. This can only be done if the company provides services to individuals.

What to do if the power goes out

A power outage is a force majeure situation, that is, the manager cannot influence it in any way. The cashier's actions are standard: suspension of trading followed by calling representatives of the service company. If a company wants to completely protect itself from fines, you need to follow these steps:

  • Preparation of a written explanation. The document contains information about the circumstances of the cash register shutdown.
  • Request to the service provider. You need to ask the supplier for confirmation of the fact of a power outage.
  • Creation of correction checks.

All these documents are presented during inspection. This is a guarantee that the company will not be held liable on the basis of Article 14.5 of the Code of Administrative Offenses of the Russian Federation.

NOTE! The correction check involves reflecting the amount of the transaction that was carried out during the power outage. It must be created before the end of the shift. In extreme cases, the document is generated the next day.

Responsibility for incorrect actions in case of breakdown

The most important thing when disconnecting the online system is to stop trading activities. If the company does not stop selling, it will be fined. The amount of the fine is determined on the basis of paragraph 2 of Article 14.6 of the Code of Administrative Offenses of the Russian Federation:

  • Half of the amount of revenue that is not processed through the online cash register (at least 10 thousand rubles).
  • Full amount of revenue (not less than 30,000 rubles).

If the store provided a correction receipt during the inspection, the likelihood of a fine being imposed is minimal. What to do if the company was nevertheless held liable? If the company has all the supporting documents, it makes sense to go to court to challenge it. Most likely, the company will win the case. The courts side with taxpayers if:

  • the company is not to blame for the incident and could not prevent the system shutdown;
  • The cashier performed all the necessary actions: drawing up documents confirming the failure, creating correction checks.

The main thing to prevent problems with the tax structure is the competent actions of the cashier and manager.

How to prevent incorrect operation of the online cash register

Although the company has a high chance of avoiding liability, problems with the online checkout should still be prevented. It is quite possible to do this. For example, it makes sense to purchase an uninterruptible power supply. It must run on a powerful battery. This measure allows you not to stop trading activities even during power outages.

The next step is to select high-quality equipment for payment accounting, a reliable Internet provider and utilities. You should also enter into contracts only with reputable suppliers. It is recommended to regularly update your antivirus and firmware.

What representatives of the Federal Tax Service say

The recommendations of the Federal Tax Service are given in letter No. ED-4-20/24899. In this normative act Advice was given on what a cashier should do if the online system suddenly stops working. In particular, the manager does not have to immediately close trade organization. The main thing he is obliged to do is to send a statement to the tax office about the period in which the cash register did not work.

Immediately after turning on the cash register, you need to issue receipts for all transactions performed. It is recommended to also send a notification about the preparation of papers to the inspectorate. The notification contains the details of these checks. The letter states that the organization is recommended to stock up on additional cash. It can be used during the period of breakdown of the main device.

Confidentiality Agreement

and processing of personal data

1.General provisions

1.1. This agreement on confidentiality and processing of personal data (hereinafter referred to as the Agreement) was accepted freely and of its own free will, and applies to all information that Insales Rus LLC and/or its affiliates, including all persons included in the same group with LLC "Insails Rus" (including LLC "EKAM service") can obtain information about the User while using any of the sites, services, services, computer programs, products or services of LLC "Insails Rus" (hereinafter referred to as the Services) and in during the execution of Insales Rus LLC any agreements and contracts with the User. The User's consent to the Agreement, expressed by him within the framework of relations with one of the listed persons, applies to all other listed persons.

1.2.Use of the Services means the User agrees with this Agreement and the terms and conditions specified therein; in case of disagreement with these terms, the User must refrain from using the Services.

"Insales"- Limited Liability Company "Insails Rus", OGRN 1117746506514, INN 7714843760, KPP 771401001, registered at the address: 125319, Moscow, Akademika Ilyushina St., 4, building 1, office 11 (hereinafter referred to as "Insails" ), on the one hand, and

"User" -

or individual having legal capacity and recognized as a participant in civil legal relations in accordance with the legislation of the Russian Federation;

or legal entity, registered in accordance with the legislation of the state of which such person is a resident;

or individual entrepreneur registered in accordance with the laws of the state of which such person is a resident;

which has accepted the terms of this Agreement.

1.4. For the purposes of this Agreement, the Parties have determined that confidential information is information of any nature (production, technical, economic, organizational and others), including the results of intellectual activity, as well as information about methods of implementation professional activity(including, but not limited to: information about products, works and services; information about technologies and research works; information about technical systems and equipment, including software elements; business forecasts and information about proposed purchases; requirements and specifications of specific partners and potential partners; information related to intellectual property, as well as plans and technologies related to all of the above), communicated by one party to the other in writing and/or electronic form, clearly designated by the Party as its confidential information.

1.5. The purpose of this Agreement is to protect confidential information that the Parties will exchange during negotiations, concluding contracts and fulfilling obligations, as well as any other interaction (including, but not limited to, consulting, requesting and providing information, and performing other instructions).

2. Responsibilities of the Parties

2.1.The parties agree to keep all confidential information received by one Party from the other Party during the interaction of the Parties, not disclose, disclose, make public or otherwise provide such information to any third party without the prior written permission of the other Party, except for the cases specified in the current legislation, when the provision of such information is the responsibility of the Parties.

2.2.Each of the Parties will do everything necessary measures to protect confidential information using at least the same measures that the Party uses to protect its own confidential information. Access to confidential information is provided only to those employees of each Party who reasonably need it to perform official duties for the execution of this Agreement.

2.3. The obligation to keep confidential information secret is valid within the validity period of this Agreement, the license agreement for computer programs dated December 1, 2016, the agreement to join the license agreement for computer programs, agency and other agreements and for five years after termination their actions, unless otherwise separately agreed by the Parties.

(a) if the information provided has become publicly available without a violation of the obligations of one of the Parties;

(b) if the information provided became known to a Party as a result of its own research, systematic observations or other activities carried out without the use of confidential information received from the other Party;

(c) if the information provided is lawfully received from a third party without an obligation to keep it secret until it is provided by one of the Parties;

(d) if the information is provided at the written request of the authority state power, other government agency, or organ local government in order to perform their functions and its disclosure to these bodies is mandatory for the Party. In this case, the Party must immediately notify the other Party of the received request;

(e) if the information is provided to a third party with the consent of the Party about which the information is transferred.

2.5.Insales does not verify the accuracy of the information provided by the User and does not have the ability to assess his legal capacity.

2.6.The information that the User provides to Insales when registering in the Services is not personal data as defined in Federal law RF No. 152-FZ dated July 27, 2006. “About personal data.”

2.7.Insales has the right to make changes to this Agreement. When changes are made to the current edition, the date of the last update is indicated. The new version of the Agreement comes into force from the moment it is posted, unless otherwise provided new edition Agreements.

2.8.By accepting this Agreement, the User understands and agrees that Insales may send the User personalized messages and information (including, but not limited to) to improve the quality of the Services, to develop new products, to create and send to the User personal offers, to inform the User about changes in Tariff plans and updates, to send the User marketing materials on the subject of the Services, to protect the Services and Users and for other purposes.

The user has the right to refuse to receive the above information by notifying in writing to the email address Insales -.

2.9. By accepting this Agreement, the User understands and agrees that Insales Services may use cookies, counters, and other technologies to ensure the functionality of the Services in general or their individual functions in particular, and the User has no claims against Insales in connection with this.

2.10.The user understands that the equipment and software, used by him to visit sites on the Internet, may have the function of prohibiting operations with cookies (for any sites or for certain sites), as well as deleting previously received cookies.

Insales has the right to establish that the provision of a certain Service is possible only on the condition that the acceptance and receipt of cookies is permitted by the User.

2.11. The user is independently responsible for the security of the means he has chosen to access his account, and also independently ensures their confidentiality. The User is solely responsible for all actions (as well as their consequences) within or using the Services under account the User, including cases of voluntary transfer by the User of data to access the User’s account to third parties under any conditions (including under contracts or agreements). In this case, all actions within or using the Services under the User’s account are considered to be carried out by the User himself, except in cases where the User notified Insales of unauthorized access to the Services using the User’s account and/or of any violation (suspicion of violation) of the confidentiality of his means of accessing your account.

2.12. The User is obliged to immediately notify Insales of any case of unauthorized (not authorized by the User) access to the Services using the User’s account and/or of any violation (suspicion of violation) of the confidentiality of their means of access to the account. For security purposes, the User is obliged to independently safely shut down work under his account at the end of each session of working with the Services. Insales is not responsible for possible loss or damage to data, as well as other consequences of any nature that may occur due to the User’s violation of the provisions of this part of the Agreement.

3. Responsibility of the Parties

3.1. The Party that has violated the obligations stipulated by the Agreement regarding the protection of confidential information transferred under the Agreement is obliged, at the request of the injured Party, to compensate for the actual damage caused by such violation of the terms of the Agreement in accordance with the current legislation of the Russian Federation.

3.2. Compensation for damage does not terminate the obligations of the violating Party to properly fulfill its obligations under the Agreement.

4.Other provisions

4.1. All notices, requests, demands and other correspondence under this Agreement, including those including confidential information, must be in writing and delivered personally or through a courier, or sent to email to the addresses specified in the license agreement for computer programs dated December 1, 2016, the accession agreement to the license agreement for computer programs and in this Agreement or other addresses that may subsequently be specified in writing by the Party.

4.2. If one or more provisions (conditions) of this Agreement are or become invalid, then this cannot serve as a reason for termination of the other provisions (conditions).

4.3. This Agreement and the relationship between the User and Insales arising in connection with the application of the Agreement are subject to the law of the Russian Federation.

4.3. The User has the right to send all suggestions or questions regarding this Agreement to the Insales User Support Service or to the postal address: 107078, Moscow, st. Novoryazanskaya, 18, building 11-12 BC “Stendhal” LLC “Insales Rus”.

Publication date: 12/01/2016

Full name in Russian:

Limited Liability Company "Insales Rus"

Abbreviated name in Russian:

LLC "Insales Rus"

Name in English:

InSales Rus Limited Liability Company (InSales Rus LLC)

Legal address:

125319, Moscow, st. Akademika Ilyushina, 4, building 1, office 11

Postal address:

107078, Moscow, st. Novoryazanskaya, 18, building 11-12, BC “Stendhal”

INN: 7714843760 Checkpoint: 771401001

Bank details: