Available in formats: EPUB | PDF | FB2
Pages: 252
Year of publication: 2011
Present training manual summarizes the theoretical, methodological and practical material in the field of business communication. It covers the issues of communicative competence of a modern specialist, comprehensively examines the phenomenon of “communication”, verbal and non-verbal means of communication, reveals communication barriers and rules for overcoming them, considers forms business communications(including a business conversation, meeting, negotiations, public speaking), features of telephone communication and business correspondence, the problems of conflict in the business environment are touched upon. For teachers and university students and everyone interested in the problems of business communication.
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Publishing and trading corporation "Dashkov and Co."
M. A. Izmailova
BUSINESS COMMUNICATION
TUTORIAL
4th edition
Go to the page with the full version"
L. M. Korolev - Doctor of Psychological Sciences, Associate Professor at the Air Force Academy named after. Yu. A. Gagarin;
L. N. Konyagina - Candidate of Pedagogical Sciences, Associate Professor of the Department of Pedagogy, Psychology and Cultural Studies Russian University cooperation.
Izmailova M. A.
I37 Business communication: Textbook / M. A. Izmailova. - 4th ed. - M.: Publishing and trading corporation "Dashkov and Co", 2011. - 252 p.
ISBN 978-5-394-01269-3
This textbook summarizes theoretical, methodological and practical material in the field of business communication.
It covers the issues of communicative competence of a modern specialist, comprehensively examines the phenomenon of “communication”, verbal and non-verbal means of communication, reveals communication barriers and rules for overcoming them, examines forms of business communication (including a business conversation, meeting, negotiations, public speaking), and attaches the features of telephone communication and business correspondence, the problems of conflict in the business environment are touched upon.
For teachers and university students and everyone interested in the problems of business communication.
UDC 651 BBK 650.050.2
Introduction ..................................................... ........................................................ ............................... |
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Communication competence specialist......... |
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Communication barriers and problem |
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conflict potential in the business environment................................................... |
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Verbal means of business communication.................................... |
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Nonverbal means communication........................................................ |
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Business conversation as a form of business |
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communications................................................. ....................................... |
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Meeting as a form of business communication......... |
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Business conversation on the phone................................................................... ...... |
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Public speaking......................................................... .............. |
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Business letter........................................................ .................................... |
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Literature ........................................................ ........................................................ .............. |
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Applications: |
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Appendix 1. Self-diagnosis tests................................................. |
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Communication and organizational |
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capabilities................................................. ................................................... |
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Your level of sociability |
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(test by V.F. Ryakhovsky)............................................. ............................... |
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Are you sociable?........................................................ ................................ |
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Your style of business communication................................................................... .......... |
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Leading representative system................................................... |
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Your level of conflict......................................................... ... |
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Are you a conflict-ridden person?.................................................. ....... |
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Your way of responding to conflict................................... |
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How sociable are you? timid? contact?......... |
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Go to the page with the full version"
Go to the page with the full version"
Assessment of self-control in communication |
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(by Marion Snyder) .................................................... ........................ |
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Can you listen? ........................................................ ................... |
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What kind of interlocutor are you? ........................................................ ....................... |
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Can you conduct a dialogue?................................................. ............... |
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Do you know how to conduct a business discussion? ................................... |
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Do you know how to respond to incoming calls?......... |
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Are you charming?........................................................ ........................................ |
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Appendix 2. Practical advice and recommendations......... |
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Appendix 3. Trainings and exercises.................................................... . |
Introduction
Communication is an attributive property of a person, the main way of his life in society. In realizing his material and spiritual needs, a person, through communication, enters into various kinds of relationships - industrial, political, ideological, moral, etc. Every person needs the ability to build relationships with people, find an approach to them, and win them over. and in the region professional activity. Modern conditions place new demands on young specialist. He must be able to: communicate productively with people, communicate psychologically competently with colleagues, overcome communication barriers; perform collective work, win people over; be able, taking into account the individual characteristics of each person, to ensure effective communication among group members to achieve the goal; be prepared for possible conflict situations in a team and to their elimination by converting the energy of interpersonal or group opposition into the energy of action in the interests of solving the problems at hand.
The formation and development of these skills actualizes the need for a comprehensive study of the phenomenon of communication: both as a process of interaction between people, and as an information process, and as the relationship of people to each other, and as a process of their mutual influence on each other, and as a process of their mutual experience and mutual understanding. each other.
Solving the above problems, undoubtedly important in the field vocational training future specialists, determines the content of the discipline “Business Communication” and this textbook.
Go to the page with the full version"
Business communication: textbook, Izmailova M. A. 2011.
This textbook summarizes theoretical, methodological and practical material in the field of business communication.
It covers the issues of communicative competence of a modern specialist, comprehensively examines the phenomenon of “communication”, verbal and non-verbal means of communication, reveals communication barriers and rules for overcoming them, examines forms of business communication (including a business conversation, meeting, negotiations, public speaking), and attaches the features of telephone communication and business correspondence, the problems of conflict in the business environment are touched upon.
For teachers and university students and anyone interested in the problems of business communication.
Communication styles
Each person has his own style, or model of behavior and communication, which leaves a characteristic imprint on his actions in any situation. Moreover, this style cannot be derived only from any individual characteristics and personality traits- hot temper or restraint, gullibility or secrecy, etc.
Communication style depends on very different components - life experience, attitudes towards people, as well as what kind of communication is most preferable in society. At the same time, communication style has a huge impact on a person’s life, shaping his attitude towards people, ways of solving problems and, ultimately, his personality.
The specific choice of communication style is determined by many factors: a person’s personal characteristics, his worldview and position in society, the characteristics of this society, and much more.
Introduction
1. Communication competence specialist:
2. Communication barriers and the problem of conflict in the business environment.
3. Verbal means of business communication
4. Non-verbal means of communication.
5. Business conversation as a form of business communication
6. Meeting as a form of business communication.
7. Business conversation on the phone
8. Public speaking
9. Business letter
Literature.
Applications:
Appendix 1. Self-diagnosis tests
Communication and organizational
capabilities
Your level of sociability
(test by V.F. Ryakhovsky)
Are you sociable?
Your style of business communication
Leading representative system.
Your level of conflict
Are you a conflict-ridden person?
Your way of responding to conflict
How sociable are you? timid? contact?.
Assessment of self-control in communication
(by Marion Snyder)
Can you listen?
What kind of interlocutor are you?
Can you conduct a dialogue?
Do you know how to conduct a business discussion?
Do you know how to respond to incoming calls?
Are you charming?
Appendix 2. Practical tips and recommendations.
Appendix 3. Trainings and exercises
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