Is it possible to exchange a children's toy? Children's toys can be returned to the store or not

It could be:

• Proper - the toy is functional, meets all technical and sanitary standards, and has no defects.
• Inconsistent with declared and legally established characteristics. This means that the purchase is defective - made poorly or unsuitable for use.

Important: the buyer can always return a low-quality toy, even if it is included in the list of goods not subject to this. This rule is enshrined in law. What toys cannot be returned? According to the law of the Russian Federation, two categories of toys are not subject to exchange or return (even within a period of fourteen days). This:

• Soft toys, as well as all types of textile children's products equivalent to them (pillows in the form of animals, soft key chains, plush pencil cases, etc.).
• Rubber inflatable toys.

Can children's toys be returned to the store?

How to do this correctly? Read in the article. Contents of the article:

• Consumer Protection Law
• Is it possible to return a good quality children's toy?
• What toys can be returned?
• Return procedure
• Deadlines
• If the seller refuses to return

Law on Protection of Consumer Rights According to the Law, the consumer has the following rights:

• The buyer has the right to return an item of proper quality that he does not like to the store within the first fourteen days (counting starts from the next day after making the purchase), if it does not suit him in shape, dimensions, style, color, size or configuration;
• The buyer has the legal right to return or exchange the purchased item if it turns out to have defective elements, i.e.

How can I get a refund for a radio-controlled toy?

If you request a refund the next day or later, the refund is made from the general (main) cash register of the store, and to receive money you will need an identification document, preferably a passport. If the purchase was paid for with plastic by bank card, then the only difference in this case will be that the refund is not made in cash, but by bank transfer back to the buyer’s card.

At the same time, by contacting the store on the day of purchase, you can simply cancel the transaction at the terminal through which the purchase was made. If you want to return goods at the market, then prepare a sales receipt, which the seller must issue if his activities do not include the use of a cash register.

Can children's toys be returned to the store? is it possible to return?

This document indicates the passport details and the reason why the goods are being returned.

• There is an exchange or return.
Deadlines The general period for returning goods is 14 days. It applies to all toys (with the exception of the two previously specified types) regardless of their quality.


If the product was defective, it can be returned after this period has expired. Important Feature: If the warranty period is not indicated on the product (or it is less than one year), it can be returned if manufacturing defects are found within two years.
This rule is mandatory (not subject to change) and is regulated by the law on the protection of consumer rights. But it is worth considering that this only applies non-food products, for example, a children's toy sold with candy is not eligible for return.

Topic: radio controlled toy. how to return?

Attention

Procedure for returning Procedure for returning Return and exchange of a toy of good quality is possible subject to the following conditions:

• It is necessary to make sure that the toy has no traces of use, in other words, it has completely retained its marketable appearance;
• Find the sales receipt or receipt issued by the seller at the time of purchase. If there is no receipt, then you can invite a person to the store who witnessed the purchase of a children's toy;

Even if there is no witness to the purchase, the store can ask you to check the cash register tape, which stores information about all purchases made.

• Come to the store and present the toy and all documents indicating the reason for the return;

Ideally, if a buyer wants to come to the store and exchange or return a toy, this should be done from the same seller who originally sold the product.

How to return toys to the store?

• Are they subject to return by law?
• Which ones cannot be returned?
• How to return
• Good quality
• Poor quality
• Deadlines

Children are one of the largest consumer groups in the market. Every day, stores present thousands and thousands of different children's products from toys to books and clothing, which are always in demand.

Info

Naturally, who doesn’t want to please, entertain and develop their child, and if there are several of them, going to the toy store becomes as routine as going to work. However, not all purchases please parents and their children. The high cost of toys, hazardous materials in production, or simply the whims of a child can make elders think about returning what they bought to the seller.

Warranty for radio controlled toys

What toys can be returned? What toys can be returned? If the purchased toy does not fall into any of the categories described in the previous section and it was found to be defective upon unpacking, then you can request from the store:

• Replace the purchased one children's goods similar, but of proper quality;
• Reduce the cost of the purchased toy, taking into account the detected defect;

In this way, you can achieve at least a partial refund of the cost of a defective product, which is especially important if an expensive toy was purchased.

• Eliminate the defect at the expense of the store itself (send it for examination and then for repair);
• Provide the amount necessary to eliminate the identified deficiencies;
• Return full cost a defective toy in exchange for its return;

Thus, toys that are of poor quality are subject to return and exchange.

Is it possible to return a radio-controlled toy to the store?

• demand reimbursement of costs for repairs or replacement of low-quality spare parts;
• completely refuse the purchase and demand a refund of the entire amount paid upon purchase.

Among other things, you can return the toy to the store, even if it is of absolutely high quality, subject to the following necessary conditions:

• no more than 14 days have passed since the date of purchase;
• We have a document confirming that you actually purchased this product(cash or sales receipt);
• The toy has not been used, the integrity and tightness of the packaging has been preserved.

What toys cannot be returned? As for children's toys, the list of goods that are not subject to exchange or return includes only two items, namely:

• soft toys;
• inflatable rubber children's toys.

Is it possible to return children's toys to the store if you don't like them?

Refunds are made the next day after purchase. An application for the return of the goods (2 copies) was written read answers (1) Subject: Can I return? I bought a toy at RU WORTH 2500 TR. They didn’t check it for me in the store. When I came home I discovered that the car was not working. Can I return it back?read answers (1) Topic: Receipt You could return the needle construction set back to the store, it did not suit the child.
It turned out to be very difficult. The receipt and box are all there. read answers (1) Topic: How to get it in writing We bought a children's road, but my son didn't like it. 3 days have passed since purchase. He immediately applied all the stickers that were included in the set accordingly. read answers (1) Topic: Returning a toy without a receipt With a friend, I bought a toy at the market, they didn’t give me a receipt, I came home and printed it out and it was broken.

The law approved in 1992, which protects the rights of consumers of goods and services, provides for the possibility returning the purchase back to the store within 14 days if it is found to be defective or defective.

You can also bring the product back during this period and collect the money for the purchase if the product is of adequate quality, but does not satisfy the buyer due to some characteristics. For example, you didn’t like the color of your clothes or your shoe size didn’t fit.

Products with a warranty period may be returned during this period.. The warranty period can range from several weeks to several years (more often this period is given to household appliances and cars).

Free service by warranty card is carried out only if the breakdown of the product is not related to the actions of the buyer. You can return the product and take your money back, you can exchange it for the same or similar one, you can ask for a discount on your purchase. But there are product groups that cannot be exchanged or returned.

Do these include children's toys - one of the most popular and sought-after products. They are produced by many manufacturers both in the country and abroad. If you buy a low-quality product, how can you return it to the store?

Such information will be useful for everyone who likes to buy toys for children, give gifts, as well as those who want to know their rights as a consumer. Is it possible to return a toy to the store and how to process a return?

Consumer Protection Law

The approval of the law significantly expanded consumer rights and became an incentive for better work trading establishments. After all, now The buyer can return a product of both good and low quality within 14 days. Can use the guarantee by law for free repair product or for its return or exchange.

If the seller refuses to accept the item, the consumer can file a pre-trial claim with the head of the retail establishment. If there is no response, he has the right to contact Rospotrebnadzor, the prosecutor’s office, and the most last resort- to court.

ATTENTION! The PZPP also allows the return of children's products, with the exception of those that belong to the group of technically complex ones.

Toys are allowed for both return and exchange. It is important to observe the deadline during which toys must be returned, and to keep the payment document issued at the checkout when paying for the purchase (check, receipt). When making a return, the quality of the items and their condition are of primary importance.

Sellers having great experience in trade, they can determine the defect of goods from manufacturers and those caused by the buyer himself. Quality is the main factor considered when returning children's toys:

• It can be appropriate, in which soft or other toys perform their functions and correspond to the characteristics presented by the seller.
• Also, the quality may not be adequate. The rules for the sale of any goods prohibit the display of trading floor defective products. But sometimes a defect is discovered only after the purchase; even the seller may not know about it.

If a toy does not meet strict quality standards and is not safe, this is a violation of the law and a reason to return the purchase to the retail establishment.

ATTENTION! Even if the toy, by its appearance, belongs to a group that cannot be returned, the buyer, if a defect is discovered, has the right to return such a children's toy back to the store.

Reasons

The law of the Russian Federation governing the return of toys identifies several groups of this product that cannot be returned unless they are defective or defective:

1. There are no returns or exchanges for toys that are considered technically complex.
2. You also cannot return a soft toy or exchange small soft ones for large ones. In the manufacture of this group of products, textiles are used different types and characteristics. TO soft toys textile products such as pillows, key chains, and children's handbags are considered equal.
3. Inflatable rubber toys are also not returned. It will not be possible to return or change a children's inflatable ring, swimming mattress, or arm sleeves that are used when learning to swim.

Also, the seller will not accept back other types of children's toys if they show signs of use. The buyer will also be refused to accept the goods from the seller if the warranty period for using the product has expired, or there is a defect in the packaging or the product itself caused by the consumer.

Return process within 14 days

According to the law on consumer protection, the buyer who paid for a children's toy has the right to bring it back to the retail establishment, even if the product is of proper quality. It is only important that the toy is not technically complex, is not soft, does not have signs of use or defects that were caused after purchase.

In order to return the product and get your money back, you need to follow a certain procedure established by the trading rules:

• The return period for quality goods is 14 days. It is important to make the return within this time frame.
• Product needed return to where the buyer came to buy toys for children.
• Need to have a receipt or check with you, confirming the fact of purchasing this particular product in this store.
• A children's toy should be V good condition, without any trace that the child had already played with it.
• The buyer makes according to the sample application for return or exchange. When exchanging, he can take another toy that suits his characteristics.

Sellers may insist on exchange, since it is not profitable for the profit of a trading establishment to return funds to the buyer. But you can demand both a return and an exchange, depending on your wishes.

A retail establishment has the right to refuse a buyer if the item shows signs of use or defects are discovered that were caused after purchase. And also in the case when the integrity of the packaging is damaged, there is no label or seal. This is the natural right of the store, because such goods, damaged by the buyer, will no longer be able to be sold or sold to another citizen.

Marriage

Before starting the return process, you should make sure that the toy does not meet quality requirements or is defective.

In battery-powered toys, sometimes it is enough just to replace the battery in the control, and the toy will work perfectly and bring joy to the child. When it is definitely established that there is a defect or damage, you can calmly go to the store and demand a refund or exchange for another product of high quality, reliable.

Manufacturers must provide a guarantee for such products. If any defects are found in the product, you can return it, exchange or repair it free of charge not only within 14 days, but throughout the entire warranty period.

IMPORTANT! If the warranty period is not established by the manufacturer, it can be established by the seller.

In the case when he does not want to give a guarantee for his product, the warranty period for service is established in accordance with the norms of the legislation of the Russian Federation.

If a toy is found to be defective, the consumer should proceed as follows:

1. Need about go to a shopping establishment with a requirement to accept the goods or exchange them.
2. Important comply with the warranty period.
3. The seller checks the products to make sure that defects are a defect of the manufacturer, not the consumer. Sometimes, to establish the cause of a defect, an independent examination is necessary.
4. When visiting a store, you need to bring not only a defective children's toy, but also check(receipt) confirming the fact of purchase.
5. If the seller himself or with the help of an expert is convinced that the defect exists due to the fault of the manufacturer, he takes the goods and returns the money to the buyer, makes an exchange, and offers a discount on the purchase. Free repairs are also possible.
6. The buyer himself chooses the option from those proposed by the seller. He draws up a claim in which he indicates the nature of the breakdown, the defect of the purchased children's toy, and the requirement for a refund (repair, exchange).
7. Claim drawn up in writing, according to the sample proposed by the store. There are no strict requirements for drafting, but the document must contain information about the store, the buyer, the toy, the circumstances under which the defect was discovered, the consumer’s requirements, and a link to the PLA.

The seller is obliged to accept the defective toy if all the listed conditions are met. A product is also unconditionally accepted if it does not meet quality requirements and is not safe for children.

Which ones cannot be sold? retail outlets children's toys, can be read in trade and consumer protection laws.

What to do in case of refusal

The buyer contacted the store to return a high-quality toy within 14 days or a low-quality toy during the warranty period, and the retail establishment refused to issue a refund or exchange of goods. What to do in this case? First, you should write a statement to the management of the trading establishment, describe the situation and express your demands.

When this step does not produce results, you need to contact Rospotrebnadzor to protect consumer rights, and the prosecutor’s office with a complaint about the seller’s violation of the law. The most extreme measure is to file a claim with the court, but the court will need to prove that work has been done to resolve the issue pre-trial.

According to the Law “On Protection of Consumer Rights”, it is impossible to return a children’s toy of proper quality to the store. However, if, when purchasing a children's product, defective elements are revealed, then the store can request an exchange. How to do this correctly? Read in the article.

Consumer Protection Law

According to the Law, the consumer has the following rights:

• The buyer has the right to return an item of proper quality that he does not like to the store within the first fourteen days (counting starts from the next day after making the purchase), if it does not suit him in shape, dimensions, style, color, size or configuration;
• The buyer has a legal right if she has defective items, i.e. the item turned out to be of inadequate quality;
• An item can be returned or exchanged if it has a warranty period;

In addition, the buyer has the right to write a claim or file a written complaint against the seller who refuses to fulfill one of the three buyer rights listed above.

Is it possible to return a good quality children's toy?

The following toys of good quality cannot be returned to the store:

• Soft toys;
• Inflatable rubber children's toys;

So, for example, if a purchased teddy bear does not have obvious defects (torn parts, holes, worn parts, etc.), then the consumer does not have the right to ask the seller to exchange or return the toy because the child simply did not like it.

However, a toy of good quality can be returned to the store under the following circumstances:

• If no more than two weeks have passed since the date of purchase;
• If the toy has retained its presentation;

Those. the toy is returned to the store in the same form as it was when purchased: in the same packaging, with the same labels, tags, etc.

• If the buyer has a receipt or a receipt that can confirm the fact of the purchase.

Warning

According to the Law “On the Protection of Consumer Rights,” the seller does not have the right to refuse to return goods to a buyer who does not provide a sales receipt. An analogue of a check can be any other document confirming the fact of purchase or the testimony of a person who can act as a witness to the acquisition.

What toys can be returned?

If the purchased toy does not fall into any of the categories described in the previous section and it was found to be defective upon unpacking, then you can request from the store:

• Replace the purchased children's product with an analogue, but of adequate quality;
• Reduce the cost of the purchased toy, taking into account the detected defect;

In this way, you can achieve at least a partial refund of the cost of a defective product, which is especially important if an expensive toy was purchased.

• Eliminate the defect at the expense of the store itself (send it for examination and then for repair);
• Provide the amount necessary to eliminate the identified deficiencies;
• Refund the full cost of the defective toy in exchange for its return;

Thus, toys that are of poor quality are subject to return and exchange.

Return procedure

Returns and exchanges of toys of good quality are possible subject to the following conditions:

• It is necessary to make sure that the toy has no traces of use, in other words, it has completely retained its marketable appearance;
• Find the sales receipt or receipt issued by the seller at the time of purchase. If there is no receipt, then you can invite a person to the store who witnessed the purchase of a children's toy;

Even if there is no witness to the purchase, the store can ask you to check the cash register tape, which stores information about all purchases made.

• Come to the store and present the toy and all documents indicating the reason for the return;

Ideally, if a buyer wants to come to the store and exchange or return a toy, this should be done from the same seller who originally sold the product.

• The seller must ask to fill out the appropriate application, which will indicate the reason for returning the toy of proper or inadequate quality;

The application can be drawn up according to a sample provided by the store staff or in any form. As a rule, you will need to indicate your passport details in the application, so you will need to bring your passport.

• After this, the buyer (depending on the purpose of the return) will receive a refund / a high-quality analogue will be provided / the toy will be sent for examination;

Deadlines

• If a toy of proper quality is subject to return or exchange, then the money must be returned immediately, or immediately exchanged for a similar product (at a cost) that suits the buyer;
• If a defective toy is subject to return or exchange, the money will be returned only after an examination;

If the product was purchased by bank transfer, then return it sum of money When returning toys, it will be possible only to a bank card.

If the seller refuses to return

In this case you can:

• Contact the consumer protection service;
• Conduct an examination yourself, and then contact the store again;
• Contact professional lawyer for advice;
• Submit a claim;

Sample documents

You don’t have to keep recently purchased children’s products that, for whatever reason, you are not satisfied with, donate them, or put them aside for “growing up.” Under consumer protection laws, you have the option of returning most of these purchases to the seller for a refund. Different product categories have different return policies.

Return of faulty and low-quality goods

If a product purchased in the children's department fails or turns out to be defective, the store is obliged to accept it back. True, in this case there are several options for the development of events and a couple of exceptions.

If your purchase is still under warranty

Remember Article 18, paragraph 5 of the Consumer Protection Law. Under the terms of the warranty, the seller is obliged to accept the defective product back, and if he has any doubts that it is a manufacturing defect, he must independently carry out an examination.

If the malfunction was discovered after the expiration of the warranty period or there was no warranty period at all

Study Article 19 of the Law. Within two years, the consumer can present a product that turns out to be faulty or of poor quality. But the buyer himself will have to carry out the examination. If you prove that the product is defective due to the fault of the seller, he will compensate you for both the purchase price and the costs of an independent examination.

By the way, in both warranty and non-warranty cases, it is important to immediately write a statement with detailed description claims and further demands (replacement, repair, refund).

If you need to return your baby stroller

Let's imagine a situation: you purchased a stroller, and later noticed a stain on the fabric. No need to try to clean it, just contact the store and ask for a replacement. poor quality product. The seller must immediately exchange the purchase for the same model, and if the assortment does not include a stroller that suits you, return the money.

Sometimes disputes arise between the seller and the buyer over whether the stroller has been used. Either you think that the stroller broke due to a defect, and the seller thinks that it is due to improper use on your part. In this case, you have the right to demand that the goods be sent for an independent examination - based on its results, your money will be returned if you were right.

Return of children's goods of good quality

In order to return goods that satisfied you in terms of quality, but did not suit you for other reasons, children's department, you need to refer again to the Law on Protection of Consumer Rights - Article 25, paragraph 1.

Within 14 days from the date of sale, the store is obliged to exchange the product for a more suitable one - if you have not used it.

That is, if you wanted to exchange the same stroller, and you are completely satisfied with its quality, but you thought about it and you didn’t like the model or color, you can return the purchase within two weeks or choose another one. But check that the wheels look new (not been driven on the street) and that the material is not dirty.

Return of children's clothing

Those who ask the question: “Is it possible to return children’s clothing to the store if I don’t like it after purchasing it?” Should do the same. For example, you bought a teenager’s T-shirt, but at home you discovered that the size was too small, or your son didn’t like the design. Feel free to bring it back to the seller. And again, be careful: you will be refused an exchange if you tore off the label, washed the product - that is, did not maintain its original appearance.

You can exchange new children's clothing if the following parameters do not suit you:

• equipment
• size
• style
• form

Contact the seller as quickly as possible and without feeling awkward - in this case, the law is on your side.

Return of children's toys

Also, customers often have questions about whether it is possible to return children’s toys to the store and what might happen good reason to cancel the purchase. For example, a musical teddy bear makes sounds that are too sharp, which frightens the baby. Or you gave your goddaughter a doll, and she already has exactly the same one.

As in previous cases, you can exchange the product for another within 2 weeks. But here you also need to preserve the packaging and not damage the product.

Children's products that cannot be returned or exchanged

Please note that paragraph 25 of the Law applies only to non-food products of adequate quality. And if you're wondering whether you can return baby food to the store because you looked through and chose the wrong jar, unfortunately, the answer is no.

Food products for children that you cannot exchange or return include baby formula, cereals, purees, juices, and regular drinking water.

Therefore, be very careful when choosing expensive food, for example, a large jar of a good formula - often parents take the mixture for the wrong age or do not distinguish between varieties based on additives.

It should also be taken into account that the Law contains a whole list of goods of good quality that cannot be returned within two weeks. The full list can be found in the Consumer Protection Law. We will present only the main categories of goods that are most often found in children's departments and which will not be accepted for return simply because you have changed your mind.

Goods of good quality that cannot be returned within 14 days:

• Personal hygiene and sanitary items (pacifiers, toothbrushes, pots, bathing products, thermometers, combs, etc.)
• Perfume and cosmetic products
• Linen and hosiery
• Products and materials in contact with food products(bottles, sippy cups)
• Goods household chemicals(for example, baby powder)
• Technically complex household goods with warranty periods (this also includes electronic toys)
• Animals and plants
• Books, albums

So, if you bought a children's potty and upon leaving the store you discovered that you had chosen the wrong color or the wrong manufacturer that you had originally planned, they will not accept it back. Even if the seller remembers you well and only 5 minutes have passed since the purchase, he has the legal right not to exchange such goods. Therefore, when choosing children's things from the listed categories, be especially careful.

Material prepared by Tatyana Kononovich

Munasipova Nina Viktorovna(05.10.2014 at 22:36:20)

Hello.

A children's toy is not a technically complex product; therefore, you can return it during the entire warranty period established for this product in accordance with Article 18 of the Federal Law "On the Protection of Consumer Rights". (You can find out the warranty period for such a toy in the store; if similar boats are still on sale, there cannot be a 14-day guarantee). The absence of a receipt and packaging cannot serve as a reason for refusal or return of money paid for it.

Send a written complaint to the store indicating your requirements (exchange for a similar product of proper quality or return the money). Your copy must be marked as accepting; if they refuse to accept, submit a claim. by registered mail with notification of delivery. Also indicate that if your demands are not met within 10 days, you will file a claim in court, and in addition you will ask, and the organization will pay a fine of 50% of the amount satisfied by the court (Article 13, paragraph 6).

The seller has the right to send the goods for examination to determine the culprit and the cause of the breakdown. You can be present during this examination or conduct your own independent examination in any service center. If, based on the results of the examination, it is determined that the buyer is the culprit of the breakdown, you will have to reimburse the seller for the expenses incurred by him.

Federal Law "On the Protection of Consumer Rights" dated 02/07/1992 No. 2300-1 (as amended on 05/05/2014)

Article 18. Consumer rights when defects are discovered in a product

1. The consumer, in the event of detection of defects in the product, if they were not specified by the seller, has the right, at his own discretion, to:

• demand replacement with a product of the same brand (same model and (or) article);
• demand replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
• demand a proportionate reduction in the purchase price;
• demand immediate free elimination of defects in the goods or reimbursement of costs for their correction by the consumer or a third party;
• refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for the goods. At the request of the seller and at his expense, the consumer must with defects.

In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the time limits established by this Law to satisfy the relevant consumer requirements.

5. The consumer’s absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not a basis for refusal to satisfy his requirements.

The seller (manufacturer), authorized organization or authorized individual entrepreneur, importer are obliged to accept goods of inadequate quality from the consumer and, if necessary, carry out a quality check of the goods. The consumer has the right to participate in checking the quality of the product.

In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, or the importer are obliged to conduct an examination of the goods at their own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court.

If, as a result of an examination of the product, it is established that its defects arose due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to compensate the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, to the importer the costs of conducting the examination, as well as the associated costs of storing and transporting the goods.

Article 19. Time limits for submitting claims by the consumer regarding product defects

1. The consumer has the right to present requirements provided for in Article 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) regarding defects in the goods if they are discovered during the warranty period or expiration date.

In relation to goods for which warranty periods or expiration dates are not established, the consumer has the right to present the specified requirements if defects in the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, if more long terms not established by law or contract.