Sample application for the return of a mink coat. Sample complaint to the store in case of a defective fur coat

Be sure to indicate that if you refuse, you will be forced to go to court. Before submitting this claim to the store, make copies of the receipts and warranty card. In the store, the original is given to the seller, and the copies remain with you (stamps and the date of circulation must be affixed everywhere). All that remains is to wait for the answer. How to change a fur coat? To replace a low-quality product, you should again contact the store or write a written complaint, in which you must indicate the requirement to replace the product, as well as the reason why you came to this conclusion. The store management, as usual, can react either positively or negatively. If there is a refusal, write a statement of claim to the court, order an examination and wait for the result. It is advisable to do this for the first time 14 days after purchase, then the law on consumer protection has greater force.

Application for returning a fur coat to the store

Got a fake? Stolen - what to do? Certificate of Quality Is it possible and how to return it? Return claim Guarantee Refund Examination Defects and defects Return You bought a fur coat, and after a few days, or even on the same day, you discover that it has fairly worn fur (even though you haven’t worn it yet), poor-quality finishing, or even it began to come apart at the seams. What to do if you bought a low-quality fur coat? Of course, there is no need to panic. There is a law on consumer protection that will definitely help you in such a situation.
First of all, you should take the fur coat, receipts and go to the store where the item was purchased. Contact the seller who sold you the low-quality fur coat and ask for a replacement or refund. If the seller refuses your request, then you will need to put your request in writing as a claim.

Claim for a refund for a fur coat after 14 days

Law “On ZPP” and the money will be returned to me in 10 days, i.e. 07.19.09 But as far as it seems to me, the wording “ appearance"implies color, style, shape, size, which falls under Art. 25 of the Law “On ZPP”. And also the money should be returned not through, but within, and I don’t really want to wait 10 days.
What should I do? Best regards, Larik Reply with quotation

07/13/2009 20:40 #2 07/11/09 I received a letter by mail from the director, which said that the wording “the husband didn’t like it outwardly” does not fall under Article 25 of the Law “On STDs” and so will the money will be returned in 10 days, i.e. 07/19/09 Larik, 07/20/09 your right to exchange will be lost. In the meantime, the director is just deceiving you and stalling for time. You would need to draw up a new claim based on the sample, in which you would require the exchange of the product for one that suits you in size (or style, color, shape).

Legal aspects of returning low-quality fur coats

Why did they give the check? And if the seller asks you to throw yourself off the roof, will you go and throw yourself? Instead of one, I received two signed applications for the acceptance of fur coats and checks. Give verbatim what is written in both applications. Make up a new one and post it here. I think the local comrades will criticize you, correct it and move on. Civil Code Part 1 (Article 1-453); Civil Code part 2 (Article 454-1109); PDO; PPOVT; PBO; List 55 for exchange; List 55 for substitution; List of TST 924; Plenum No. 17; GPC; Code of Administrative Offences; MAP clarification Reply with quotation

07/14/2009 01:12 #5 Here is part of the text of the first and second statements on the store’s letterhead (when writing them, I only inserted them into the right places: product name; price; reason for return and link to art.

25).

Returning a low-quality product (mink coat) to the store

All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order to have a positive effect from submitting an application to return a fur coat to the store, you need to have payment documents cash for the product was retained (if there is no receipt, then three witnesses are required). After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days The store must perform the above actions.
Let's consider a product that belongs to the category of goods of inadequate quality.

How to return a mink coat to the store and get money?

It won’t be funny if on July 20 the seller sends you a response with a refusal on a formal basis. Here is an example of the definition of the appellate authority: In addition, according to paragraph 2 of Article 25 of the Law “On Protection of Consumer Rights”, the consumer may refuse to fulfill the contract and demand a refund of the amount paid for the goods sum of money only if he initially made a demand for an exchange, which was not satisfied by the seller for the reasons specified in the law. If the consumer immediately makes a demand for a refund, such a demand cannot be satisfied because it does not comply with the Law. As follows from the case materials, December 23, 2008. and December 26, 2008 P appealed to the defendant with a request to return the cost of the goods to her due to the fact that the sofa did not fit in size and was difficult to transform.

Topic: return of mink coat

The fur coat that is to be returned (according to the application for returning the fur coat to the store) must not be torn off. Tags, labels, inscriptions are damaged; its entire appearance should indicate that the fur coat is new and has not been “used.” A person who has purchased a fur coat and is going to write an application to return the fur coat to the store should remember that all sorts of defects and shortcomings of the fur “product” that appeared after purchasing the fur coat in the store will not be a reason to return the fur coat to the store.

Attention

Accordingly, an application to return a fur coat to the store - write or don’t write - will not have any result. Let's consider a product that belongs to the category of goods of adequate quality. According to the law “on the protection of consumer rights,” a fur coat can be returned to the store within fourteen days.

How to return a defective fur coat

How to change a fur coat? How to return money if a defect is discovered? Examination of a defective (low-quality) fur coat Sample claim for return or exchange of goods Most often, store employees are reluctant to meet the buyer halfway, so they have to be persistent and deal with paperwork. It is necessary to correctly draw up the document and hand it over to the seller for several reasons: The content of the application is not limited to any template, but includes mandatory clauses. These include: Sample forms for downloading We suggest downloading the following forms: If you do not want to fill it out yourself, you can download a completed claim sample (short).

It is best to submit a claim to the seller in person by filing it in the office. How to return a fur coat How to return a fur coat? Describe your situation, submit a request and find out how to return your fur coat to the seller legally.

Claim for a refund for a product of inadequate quality - mink coat

FOR FREE! If, after examining a fur coat in a store, the buyer still discovers a defect at home, it is necessary to the shortest possible time contact the seller with a written complaint. We must not forget that the condition for exchanging and returning a product is to preserve its presentation and packaging, from which the conclusion follows - do not rush to throw away receipts, labels and fur coat packaging. In addition, you should keep in mind another important condition - a fur coat that has been used for its intended purpose and under conditions suitable for this type of product can be returned and exchanged.

As a rule, the purchase and sale agreement or a memo to the consumer informs the consumer of the conditions for using the fur coat, in violation of which the consumer will forever be deprived of the opportunity to return or exchange the product. The claim is drawn up in two copies, one of which is transferred to the seller, and the second - with an acceptance mark and seal trade organization- remains with the buyer.
In order to return it to the store, you need to take several steps simple actions. 2 When purchasing a fur coat, be sure to take and keep the receipt for the entire warranty period, warranty card and other receipts that will be given to you in the store. If you have to return a fur coat, this will make the return process much easier for you. 3 After discovering a defect, go to the store immediately and write a return request. There is no point in making claims in words - you will not help yourself.
For a conscientious seller, an application and presentation of receipts will be sufficient. If the seller is unscrupulous and starts delaying the refund, take the next step. 4 Carry out an independent examination and attach its results to the application. 5 If an unscrupulous seller again tries to delay the return of money, go to a lawyer.

As I said earlier, I wrote the reason and indicated my request for a refund under Art. 25 of the Law “On ZPP” within three days. That is, you need to write another claim and what date you need to indicate in it. I already handed over the fur coat, cash receipt and sales receipt to the store on July 9, 2009 and received, instead of one, two signed applications for acceptance of the fur coat and receipts. Reply with quotation

07/14/2009 00:06 #4 And if the store gave you your own Larik application sample, you have the right to use any application samples or not use any, but come up with your own. There is no need to follow the seller's lead. That is, you need to write another claim and what date you need to indicate in it. The date of compilation, of course. The main thing is to submit this application before the deadline for exchange (July 19) and receive a receipt stamp on your copy. cash and sales receipt No, well, I absolutely do not understand our consumers.

Claim for a refund for a fur coat after 14 days

For violation of the deadlines provided for in Articles 20, 21 and 22 of this Law, as well as for failure to fulfill (delay in fulfillment) the consumer’s requirement to provide him with a similar product for the period of repair (replacement) of a similar product, the seller (manufacturer, authorized organization or authorized individual entrepreneur, the importer), who committed such violations, pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay. An example of an application for a refund of the amount paid for goods of inadequate quality to the Director of Legal Affairs.
name of the organization by check Surname I.O. living at the address: Adrestel. Contact telephone number Passport passport details, when and by whom it was issued CLAIM On such and such a date and year I purchased in your store product name, fur, company, brief description for the amount of rubles, which is confirmed by the presence of a receipt.

Claim for a refund for a product of inadequate quality - mink coat

Application for returning a fur coat to the store. Why do people usually write an application to return a fur coat to a store? What documents are needed to successfully return a fur coat to the store? What reasons encourage people to write an application to return a fur coat to the store? Every buyer should know about the law “On Protection of Consumer Rights”. And if a person knows about this law and has studied it, then he should also know that there are circumstances under which it will be possible to return the purchased item within fourteen days from the date of purchase.

In our case, this item will be a fur coat that was purchased in a store. The effect of writing an application to return a fur coat to the store will be if within fourteen days the person who purchased the fur coat and intended to return it to the store treats the fur coat with care.

Is it possible to return a fur coat to the store?

Attention

Law “On STDs” And finally the third, written under the impression of all the advice. STATEMENT. On July 5, 2009, I purchased a mink coat in your store, art.

0813 costing 64,690 rubles. (sixty-four thousand six hundred ninety rubles), which is confirmed by cash and sales receipts. After the purchase, I discovered that the fur coat did not fit the size. The product was not used, the presentation was preserved, consumer properties, factory labels. The fourteen-day period from the date of purchase has not yet expired. In accordance with Art.

25 Law of the Russian Federation “On the Protection of Consumer Rights”, I ask you to exchange the fur coat that did not suit me for a similar one. If there is no suitable product on sale, I ask you to return the amount of money paid for the product in full within three days from the date of return of the fur coat. Wouldn’t it be funny if I came to the store with a third statement?

Application for returning a fur coat to the store

Is it possible to return, reasons for return
How to return
Claim
Refund period
Return of a fur product purchased on credit

According to the Law “On the Protection of Consumer Rights”, any product of proper or inadequate quality can be returned back to the seller. Let's look at the features of returning a fur coat and the reasons for the return, and also describe the procedure for returning a fur product purchased on credit. to contents Is it possible to return, reasons for return According to the law, any non-food product of proper quality can be returned back to the store if it does not suit the color, size, style and other characteristics. Fur products are no exception; they can also be returned.

Important

The return period to the store is 14 calendar days. Its course begins on the next day from the date of purchase.

Topic: return of mink coat

The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the product for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (repair of the product). Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, about which you must notify me in advance by telephone. In connection with the above, I ask you to return within 10 days the amount paid for the /name of the product/ of improper quality in the amount of rubles. In case of dissatisfaction stated requirements in deadline, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as a demand for compensation moral damage; court, in accordance with Art.

Claim for return of low-quality fur coat

How to correctly submit a claim for the return of a fur coat" How to correctly submit a claim for the return of a fur coat. An appeal for a refund of money for a low-quality or defective product can be drawn up and written in free form, no matter - by hand or printed on a PC. It is desirable that the document consist of three important parts and contain all the detailed and important information: Indicate when and what you purchased from the seller’s company, what product.
Attach documents for products, receipts for the purchase of goods. Subject: Return of the mink coat and pay money in the amount of sixty-four thousand six hundred and ninety rubles within three days in accordance with Art.
25 of the Law “On STDs” After the purchase, I discovered that the fur coat did not fit. The product has not been used, its presentation, consumer properties, and factory labels have been preserved. The fourteen day period from the date of purchase has not yet expired.

Attention

In this case, the goods are accepted if all labels and tags are present. If a store representative, upon examining the returned product, determines that the fur coat was worn, he will refuse to return or exchange for another product.

Attention

Your arguments that the fur coat is small or large, does not suit the color or style, will not play any role in this. If a fur product is found to be defective (fake fur coat, poorly stitched seams, etc.), the buyer has the right to contact the store and return the product of inadequate quality during the warranty period.

If such a period is not established by the manufacturer or the seller himself, then it is general rule cannot be more than two years.

This can be done both in the store and from specialists;

If you are refused a refund even if you have all the grounds, then go to court. To do this, you will need to enlist the support of a lawyer and file a claim. How to return a fur coat to the store if it was purchased on credit?

A fur coat is a very expensive thing. So expensive that sometimes the simplest and quick way buy it - take out a loan. Therefore, if you took out a loan to purchase a fur coat, then you will also need to pay it back along with the purchase.

Law “On ZPP” and the money will be returned to me in 10 days, i.e. 07/19/09 But as far as it seems to me, the wording “appearance” implies color, style, shape, size, which falls under Art. 25 of the Law “On ZPP”.

07/13/2009 20:40 #2 07/11/09
I received a letter by mail from the director, which said that the wording “the husband did not like the appearance” does not fall under Article 25 of the Law “On ZPP” and the money will be returned to me in 10 days, i.e. 07/19/09 Larik, 07/20/09 your right to exchange will be lost. In the meantime, the director is just deceiving you and stalling for time. You would need to draw up a new claim based on the sample, in which you would require the exchange of the product for one that suits you in size (or style, color, shape).

When returning a fur coat, you have the right to demand from the seller:

replacing a low-quality product with the same product without defects;
replacing a product with another one and recalculating the cost;
elimination of defects (when possible) at the expense of the seller;
refund of money paid in exchange for returning the product to the seller.

1) exchange for a similar product (but only of proper quality), 2) exchange for another product from the assortment of this store, 3) demand a significant discount on a purchased product of poor quality, 4) may demand that defects be eliminated at the expense of the store, 5) well, in the end, the buyer can simply terminate the purchase and sale agreement for the fur product.

Control over the implementation of this order is entrusted to the Minister of the Moscow Government, Head of the Department of Consumer Market and Services V.I. Malyshkov.

Only the letter must be sent registered with notification. The notice will be returned to you with a return receipt stamp.

d., a citizen has the right to make a return claim and submit it to the seller. With the onset of winter, the Office of Rospotrebnadzor in the Altai Republic has received more frequent requests regarding the exchange and return of fur products. Consumers ask whether it is possible to exchange a fur coat if it does not fit (in size, style, etc.

) and how to return a fur product if it turns out to be of poor quality? Dear consumers, fur products are the same product as all others purchased under a retail purchase and sale agreement.

The only difference is that this product will be used at a certain time of the year, and the warranty period does not always begin to run from the moment the purchase and sale transaction is concluded (our winter season in the Altai Republic begins on November 1).

The buyer has the right to be present during the quality check. Read more about this in the article “Checking the quality of goods”.

Examination of the fur coat: if the seller, even after checking the quality of the fur coat, insists that it has deteriorated due to the fault of the buyer, he must conduct an examination of it. In this case, the examination is carried out at the expense of the seller.

Read more about this in the article “Product Expertise”. Refund of money: if the examination establishes that the fur coat has deteriorated through no fault of the buyer himself, then the seller is obliged to return the money paid for the fur coat; otherwise, the buyer will have to reimburse the seller for the costs of storing the fur coat and carrying out the examination. �‍♀ Take the test on the website and immediately find out whether you can return this product or not!

They are included in a specific list. One of the disadvantages, for example, is the naturally faded fur.

Therefore, if such a defect is discovered, the client must decide for himself whether to buy the product or refuse it immediately. Since after purchase the goods may not be exchanged; If a defect is discovered after the delivery of the goods, it is considered that the fur coat belongs to products of inadequate quality.

Then a return or exchange can be made without any delay within the first two weeks after purchase.

It is allowed to demand the full amount of money upon returning the goods to the store. After 14 days, the exchange or return procedure becomes more complicated.

Some rules have been developed for the procedure for returning a fur coat, for example, mink, to the store. Therefore, it is advisable to study them in detail before purchasing.

However, if the first two weeks have passed, then returning the fur coat will not be so easy.

If two weeks have passed, but the warranty period has not yet expired, then if there is a defect, the fur coat can be returned for a claim. Fur coats are returned in the following order:

Contact either the seller or a specialist and find out whether the resulting defect is a warranty case;
Return your fur coat and either get your money back or exchange it for a better one.
Contact the seller and file a claim. In it, indicate the reason for the return (the nature of the defect). In this case, the seller has the right to demand an examination;
Conduct an examination. This can be done both in the store and from specialists;

If you are refused a refund even if you have all the grounds, then go to court.

What to do if you bought a low-quality fur coat? Of course, there is no need to panic. There is a law on consumer protection that will definitely help you in such a situation. First of all, you should take the fur coat, receipts and go to the store where the item was purchased.

Contact the seller who sold you the low-quality fur coat and ask for a replacement or refund. If the seller refuses your request, then you will need to put your request in writing as a claim.

All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order for there to be a positive effect from filing an application to return a fur coat to the store, it is necessary that documents confirming the payment of funds for the product be preserved (if there is no receipt, then three witnesses are required).

After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days the store must complete the above actions. Let's consider a product that belongs to the category of goods of inadequate quality.

If the consumer immediately makes a demand for a refund, such a demand cannot be satisfied because it does not comply with the Law. As follows from the case materials, December 23, 2008. and December 26, 2008

Attention

Law “On STDs” And finally the third, written under the impression of all the advice. STATEMENT. On July 5, 2009, I purchased a mink coat in your store, art.

How to return a mink coat back to the store

On August 07, 2017, I purchased a product - a mink coat, transformable, SELF, color - black, worth 75,000 rubles, 35,000 was given in cash immediately, the remaining 40,000 were taken on credit. There is no warranty period for this product (the seller claimed that there is no warranty period for fur products).

During use, shortcomings were discovered in the product: the fur was frayed, the lining came off. When contacting the store with a request to help me in this matter, the seller accused me of damaging the goods, gave me a telephone receiver and at the other end of the line they also accused me of damaging the goods and said that they would not talk to me without an independent examination.

For violation of the deadlines provided for in Articles 20, 21 and 22 of this Law, as well as for failure to fulfill (delay in fulfillment) the consumer’s requirement to provide him with a similar product for the period of repair (replacement) of a similar product, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) who allowed such violations, pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay.

An example of an application for a refund of the amount paid for goods of inadequate quality to the Director of Legal Affairs. name of the organization by check Surname I.O. living at the address: Adrestel. Contact telephone number Passport passport details, when and by whom it was issued CLAIM On such and such a date and year, I purchased in your store the name of the product, the fur, the company, a brief description for the amount of rubles, which is confirmed by the presence of a receipt.

Every buyer should know about the law “On Protection of Consumer Rights”. And if a person knows about this law and has studied it, then he should also know that there are circumstances under which it will be possible to return the purchased item within fourteen days from the date of purchase.

25 of the Law of the Russian Federation “On the Protection of Consumer Rights”, I ask you to exchange the fur coat that did not suit me for a similar one. If there is no suitable product on sale, I ask you to return the amount of money paid for the product in full within three days from the date of return of the fur coat. Wouldn’t it be funny if I came to the store with a third statement?

Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, and notify me in advance by telephone. In connection with the above, I ask you to return the amount of rubles paid for the /name of the product/ of improper quality within 10 days.

If the stated requirements are not met within the prescribed period, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as a demand for compensation for moral damage; court, in accordance with Art.

Return the mink coat and pay money in the amount of sixty-four thousand six hundred and ninety rubles within three days in accordance with Art. 25 of the Law “On STDs” After the purchase, I discovered that the fur coat did not fit.

Legal practice shows: in most cases, stores, after receiving a competently and reasonably drafted claim, prefer to resolve the issue amicably - that is, they satisfy (partially or completely) the demands presented.

The store management must provide you with a response within ten days from the date of receipt of the complaint. If you are not satisfied with the answer (or it was not given), then you have the right to go to court. The main purpose of drawing up and submitting a claim is to minimize the costs of litigation, and in most situations, to avoid it altogether, thereby maintaining normal relations between the parties to the contract.

Often, when the question arises of returning a fur coat if it has defects, an examination is required, which should establish whether the defects found are really the fault of the seller or the manufacturer.

FOR FREE! If, after examining the fur coat in the store, the buyer still discovers a defect at home, it is necessary to contact the seller as soon as possible with a written complaint. We must not forget that the condition for exchanging and returning a product is to preserve its presentation and packaging, from which the conclusion follows - do not rush to throw away receipts, labels and fur coat packaging.

In addition, you should keep in mind another important condition - a fur coat that has been used for its intended purpose and under conditions suitable for this type of product can be returned and exchanged. As a rule, the purchase and sale agreement or a memo to the consumer informs the consumer of the conditions for using the fur coat, in violation of which the consumer will forever be deprived of the opportunity to return or exchange the product.

Exchange/return of goods of PROPER QUALITY Within 14 days (not counting the day of purchase) you can exchange an unworn fur item as not suitable “in shape, dimensions, style, color, size or configuration.”

If there is no item for exchange, you have the right to simply return the money (hand the item back to the store). Article 25 of the Law on Protection of Consumer Rights: 1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product is not suitable in shape, dimensions, style, color, size or configuration.

demand replacement with a product of the same brand (same model and (or) article); demand replacement with the same product of a different brand (model, article) with a corresponding recalculation of the purchase price; demand a proportionate reduction in the purchase price;

demand immediate free elimination of defects in the goods or reimbursement of expenses for their correction by the consumer or a third party; refuse to execute the sales contract and demand the return of the amount paid for the goods.3.

You bought a fur coat, and after wearing it only once at home, you noticed flaws in the finishing or frayed fur. What to do in this case, what to do if the fur coat turns out to be defective? Consumer rights in case of purchasing a low-quality fur coat 1.

The seller must provide the buyer with a product suitable for use, the quality of which fully complies with the requirements. It must fully comply with the manufacturer's description. 2.

The consumer has the right to purchase a product that is safe for his life, health and environment(fur, in particular, must be dyed with a safe dye). Damage caused to the life, health or property of a consumer caused by the operation of an unsafe product is subject to compensation. 3.

If the claim does not have the desired effect, it is necessary to draw up a statement of claim and send it to the court at the location of the defendant. Legal assistance when returning or exchanging a fur coat through the court If store representatives do not intend to satisfy your legal demands, and do not even think about returning or exchanging an expensive fur item, you can achieve what you want in court. Every call to our company begins with free consultation, which includes consideration of options for restoring violated rights, comprehensive analysis available documents and assessment of the possible outcome of the case during its judicial review.

If it is impossible to resolve a dispute regarding a purchased low-quality fur coat amicably, our lawyers will determine the jurisdiction of the statement of claim, prepare it competently, and achieve compensation for material and moral damage and penalties.

The warranty period was established during the warranty period. During operation, the following defects were discovered (or arose): transfer. In accordance with Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, a consumer to whom a product of inadequate quality was sold, if it was not specified the seller has the right to refuse to fulfill the purchase and sale agreement and demand the return of the amount of money paid for the goods, as well as compensation for all losses caused.

In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights” the deadline for satisfying certain consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art.

07/14/2009 01:12 #5 I present part of the text of the first and second statements on the store’s letterhead (when writing them, I only inserted in the right places: the name of the product; the price; the reason for the return and a link to the article.

If the buyer demands to reduce the price of the product, reimburse the costs of eliminating defects, or return money for the product, the store owner is obliged to fulfill the demand within 10 days from the date of its presentation. If the buyer requires the seller to eliminate the defects, the deadline for fulfilling the requirement should not exceed 45 calendar days.

Fur and Fashion

If it is necessary to leave the item with the seller, he must write a safekeeping receipt or a similar document, in which it is necessary to describe the item in as much detail as possible: fur, color, model, article number, and necessarily (!) all defects claimed.

If you are sure that you are right, it is better to go to court, which will appoint forensic examination, the conclusions of which will be decisive.

An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.

The consumer’s absence of a sales receipt or cash receipt or other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony. 2. If a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.

According to Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer, if defects are discovered in the product, if they were not specified by the seller, has the right to refuse to execute the sales contract and demand the return of the amount of money paid for the product.

Based on Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights,” the consumer’s demand for the return of money paid for the goods must be satisfied by the seller within 10 days from the date of presentation of the demand.

Based on the above and guided by Articles 18 and 22 of the Law of the Russian Federation “On the Protection of Consumer Rights,” I demand: - return the amount paid for the goods in the amount of 75,000, rub., as well as interest on the loan and for an independent examination in the amount of 8,500, rub. . total: 99,000 rubles within 10 days.

The interests of buyers of goods in the country are protected by the law “On the Protection of Consumer Rights”. The latest version of this document came into force in 2017 along with Federal law No. 265-FZ dated 07/03/2016 (hereinafter referred to as the Law).

Every citizen of Russia, purchasing this or that product, has the right to count on the protection of his rights as a buyer, because often the product does not meet the client’s expectations in terms of its quantitative or quality characteristics. In this case, an individual, as a method of pre-trial settlement of disagreements with the seller, can file a claim at the place of purchase of the goods in accordance with Art. 18 of the Law. A sample claim for the return of goods of inadequate quality can be downloaded from the link below.

How to write a claim for a defective product: sample

Compiling this document is not difficult. When writing an application to return goods of inadequate quality, be sure to include the following basic information:

Details of the parties to the contract for the sale of goods, both the seller and the buyer. The name of the organization or entrepreneur, as well as the full name of the buyer, must be indicated in full;
Name of the purchased product;
When and where the low-quality product was purchased;
Date of document preparation and buyer’s signature.

When answering the question of how to file a claim for a defective product, you should pay attention to some of the nuances of filling it out.

To reduce the number controversial situations It would not be amiss to disclose the characteristics of the returned product in as much detail as possible.
Also, the buyer in the complaint should indicate in what time frame he expects the document to be reviewed by the seller. This will avoid the process of delaying the decision to replace a low-quality product or return the money spent on its purchase.
The buyer must confirm the right to the goods with a cash receipt. However, the consumer protection law obliges the seller to take action even in the absence of a receipt. An alternative cash receipt may become a warranty card, a contract for the purchase of goods, acts. Information about any available document must be included in the return request. If it is required to provide the seller with originals of a check or other similar document, the buyer must take and keep copies of them.

In case of personal transfer, a sample claim for a defective product is transferred to the seller of a defective product by the buyer in one copy of the document. The second completed copy of the claim must be certified by the signature and seal of the seller’s representative and remain as confirmation of receipt of this document from the buyer.

If a claim for the return of a defective product is submitted by mail, it must be sent only by registered mail with acknowledgment of delivery to the addressee or by a valuable letter with a list of the contents. Now valuable letters also accepted with the option to receive delivery notification.

Sample claim for defective goods: when to submit

Many people believe that after purchasing a product of inadequate quality, you can file a claim no later than two weeks after purchase. This statement is wrong. The law stipulates the possibility of submitting a complaint during the entire warranty period of the product. If it is not established, the defective product can be returned within a period not exceeding two years from the date of purchase (Article 19 of the Law).

After the claim is reviewed, the seller makes a decision on how the issue will be resolved.

When answering the question of how to write a claim for a defective product, it should be noted that the buyer, when conflict situation with the seller low-quality goods, must be guided by the “Law on the Protection of Consumer Rights”. Drawing up an act of return of goods of inadequate quality (a sample is presented below) is the first step, both if the buyer wishes to replace the goods, and with a full return of the goods in exchange for money.

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