Before the goods are transferred to the buyer, you can cancel the purchase at any time. If the order is prepaid, you can return the entire payment amount back to the card by writing to
Return
When purchasing remotely (with courier delivery) in the online store website, you can return goods of proper quality within 7 (seven) days from the date of receipt of the goods (Law on the Protection of Consumer Rights of the Russian Federation, Article 26.1). In this case, shipping costs are paid by the buyer.*
If technical faults are detected, the buyer may refuse the goods within 14 days from the date of receipt of the goods. In this case, a technical examination will be carried out. (after the specified period the product is subject to warranty repair)
The returned item must be:
- - fully equipped
- — without traces of use and mechanical damage, maintaining its presentation and consumer qualities
- - in undamaged original packaging
- — with preservation of all types of markings and protection, seals, factory labels
- — with original documents confirming the purchase of goods: invoice, cash receipt(if available)
Please note: the return conditions do not imply the operation of the equipment, use for testing purposes or other use of the goods. We accept your right to change your mind, but may refuse returns or exchanges on used items.
If a gift or additional accessories, they are also subject to return in accordance with the specified rules.
* This condition only applies when purchasing online from the online store website
To return, follow these steps:
- Fill out the form for returning/exchanging goods (Download)
- Send a scan of the application to support.ru@site. You can confirm receipt of the application by calling the hotline.
- Our operator will contact you to confirm the return and how to send the item back to the store. Shipping costs are paid by the buyer. You can bring the goods yourself to the returns collection point at the address: Moscow, Varshavskoe shosse, 1, building 1-2, office A110
- Along with the goods, you must provide the courier with the original application for replacement and documents confirming the purchase.
- If there are no complaints about the configuration and condition of the returned goods, the money will be returned within 10 working days from the date of receipt at the warehouse. Refunds are made to the bank card from which the payment was made, or to the client's bank account.
- If you have any complaints, our operator will contact you:
- - if part of the kit is missing, their cost will be withheld
- — in case of mechanical damage to the product or packaging, an additional examination will be carried out
All Xiaomi smartphones are imported into Russia, so many buyers of mobile devices from this manufacturer were never able to receive their parcels. Chinese online stores and sellers understood this and returned money to customers for undelivered goods. Even though thousands of Russians have already filed complaints with several Russian authorities and the CEO of Xiaomi in China, the likelihood of resolving this situation with customs peacefully is extremely low.
The editors of the site carefully analyzed the situation and found two really working solutions that will help buyers from Russia continue to get their hands on Xiaomi smartphones at very low prices. At the same time, the likelihood of any problems arising with the customs service of the Russian Federation is negligible. If everything is done correctly, the package is guaranteed to end up in the hands of the buyer, bypassing the traps set by the Smart Orange company, which asked not to allow allegedly counterfeit Xiaomi smartphones into Russia, since it owns the rights to this trademark.
Agree with the seller or online store
Russian customs operates very simply. If the postal package contains words like “Xiaomi smartphone,” then such mail will not reach Russia. All Chinese online stores and individual sellers usually mention the name of the company, so Russian customs are actually provided with all the data to complete their task
Before purchasing a Xiaomi smartphone in China, you should contact representatives of the online store or seller in advance, asking them not to indicate the brand name of the smartphone, limiting themselves to only the words “smartphone” or “ mobile device on Android." In this case, the customs service will never be able to know for sure which smartphone manufacturer is inside. Of course, the package can be opened, but this almost never happens.
Compliance with this simple rule will allow you to continue to order Xiaomi smartphones from China without overpaying double the price to the Russian representative of the company. At the same time, everything will be fine legally, since the essence of the parcel does not change. Customs officers will still understand that there is a mobile device inside, but what kind of device they will only have to guess.
Order Xiaomi smartphones from the Mall
As part of the integration on Russian market The largest Chinese online store, AliExpress, opened a so-called “Mall” a few months ago, where Russian residents can order goods not from China, but directly from their country. Thus, postal items bypass inspection customs services, which means buying like this in a simple way You can use Xiaomi smartphones.
Of course, goods from the Mall cost approximately 10-15% more than those when delivered from China, but the confidence of receiving the parcel and the absence of headaches with customs are definitely worth it. We also note that all postal items moving only in Russia reach recipients within two weeks, and this is another reason to buy a Xiaomi smartphone through AliExpress Mall.
Join us on
As you can see, the Russian Xiaomi is not going to lower prices for its range, even in comparison with the notorious local retailers and their harsh price tags. Oddly enough, in the company salon Redmi Note 3 turned out to be even more expensive than in cell shops. How can one not remember that a month and a half has already passed since the release of the fourth generation Redmi Note, and in Moscow you can get it from gray trucks for 10-14 thousand, depending on the version.
We don’t see any laptops yet, they will start selling a little later, but now we can already guess how much they will cost. Let’s take the average markup on smartphones as a starting point - we’ll get about a 70% increase in price from unofficial sellers. Xiaomi Mi Notebook Air with a display diagonal of 12.5 inches (Core M3/4 GB/128 GB) today can be bought for an average of 42 thousand rubles. With a markup of about 70%, its price will increase to 71,400 rubles. For that kind of money, you can go for the cool and time-tested HP Elitebook Folio or the obviously more powerful Acer ASPIRE S5-371. Otherwise, save about 8 thousand and buy ASUS ZENBOOK UX305CA.
An even happier fate awaits the Xiaomi Mi Notebook Air with a 13.3-inch diagonal and Intel Core processors. In the case of a markup of about 70%, the price of the laptop will jump from 70 thousand rubles to 120 thousand. If this happens, I’m ready to meet fans of the brand at the company store and drink in a nearby bar to the peace of the official Xiaomi retail store. Indeed, with this development of events, even Apple MacBook Pro 13, which only the lazy did not criticize for high price will turn out to be much cheaper.
How many times can a Chinese Xiaomi be repaired for the price difference with the official model?
“Officials” like to flaunt their qualified and fast service, which, they say, cannot be compared with these contractors of yours that Aliexpress offers. In fact, spare parts for exotic models remain in short supply even in Moscow - for example, our colleague (a person with good connections among electronics manufacturers)
We deliver orders from 9 a.m. to 6 p.m.; the courier will call you 30 minutes before arrival. In many cities we offer delivery during the time slots from 9 to 14 or from 1 to 18, as well as from 9 to 22. Order tracking DPD Predict (//www.dpd.ru/ols/trace2/eshop.do2?predict=changeDate&type=1)
2. Is it possible to pay for an order with a bank card if it is issued by cash on delivery?
You can find out whether you can pay for your purchase by card at points in your city using the link (//www.dpd.ru/dpd/otpravka/varianty-otpravki/blizhajshij-ofisterminal.do2)
3. How can I pay for my order if payment is made on delivery?
You can pay the order in cash to the courier or bank cards the following types: VISA, MasterCard, Sberbank-Maestro, Sberbank-VISA Electron, PRO100, Maestro, UnionPay, JCB.
4. What documents must be provided upon receipt of the order?
The courier or employee of the delivery point must provide an identification document. If you are a representative of the recipient, you must present a notarized power of attorney.
When delivering an order, the forwarding driver or an employee of the parcel delivery and acceptance point must make sure that the recipient is the person in whose name the order is placed.
When delivering by courier, an identity document is not required if the amount to be paid is less than 15 thousand rubles. If the cost of the order exceeds 15 thousand rubles, then, according to current legislation, the courier can only release the parcel to the recipient himself or his representative upon presentation of the relevant documents. List of identification documents:
- Citizen's passport Russian Federation
- Military ID (for military personnel)
- Driver's license
- Residence permit issued by internal affairs bodies to foreign citizens National passport or identity card with a “Visa” insert issued by the relevant authorities, or certificate of registration at the place of residence or stay (for foreign citizens and stateless persons)
5. To which regions is delivery possible?
Moscow and Moscow region.
St. Petersburg and Leningrad region.
Central Russia and other regions of the Russian Federation (including Kaliningrad).
Far East (only: Vladivostok, Blagoveshchensk, Khabarovsk).
Delivery is not carried out to Crimea and the Crimean region, the Kaliningrad region.
6. How long does it take to deliver the goods?
Note: Delivery time is for your reference.
7. Do you provide free shipping?
Yes. For orders totaling over 1000 rubles. provided free shipping. (Except for Mi LED TV, delivery cost for Mi LED TV: 368 rub.)
For orders totaling less than RUB 1,000. delivery cost is 700 rubles.
8. Can I change my delivery address?
Once an order has been placed, you will not be able to change your shipping address. You must cancel the order and place a new one, indicating the desired delivery address. If the order has been paid for, your payment will be returned to you in accordance with the terms and conditions of the refund.
9. Who are the delivery partners?
To carry out delivery on the territory of the Russian Federation, we cooperate with transport company DPD.
This article will focus specifically on resellers, those companies that import smartphones from China, make a markup and sell them here. We are not talking about chain stores; with them and their markup of 100%, everything is clear.
In all cities there are companies that sell Xiaomi smartphones and even provide their warranty on these devices. Unlike popular stores (I think you know very well which stores we are talking about), resellers have lower appetites for markups, but they still exist. On average, the markup is 2-3 thousand rubles for a Xiaomi smartphone up to 10 thousand rubles and more than 3 thousand rubles for other smartphones. But it's not just about the markup. Let's look at all the pitfalls when buying a smartphone "in transition", and also find out all the pros and cons of such a purchase.
Pros.
The smartphone is here and now.
Opportunity to buy a smartphone here and now. I know people who didn’t want to wait half a month from China for their package to arrive. They wanted to get a smartphone right now. And resellers are a good option. You can drive to the store and in ten minutes be the proud owner of a new device.
Possibility to check the product before purchasing.
In general, Russian Post also has such an opportunity. It's just that not everyone knows about it. But unlike Russian Post, they immediately give you a smartphone, which you can turn on, look at, and if you don’t like something, refuse to purchase. If you buy through Aliexpress, you will have to issue a return cash, wait for this return, in general, waste your time.
But there’s a problem here: if the packaging has been opened, it will be extremely difficult to check whether the smartphone was “used” and whether it is refurbished? To some extent, you are still buying a pig in a poke.
Opportunity to save.
As I already said, when buying a smartphone in a regular online store, you are faced with an inadequate store markup on Xiaomi, which can reach up to 100% of the cost of the smartphone. It is clear that the store must earn money and pay taxes, but in the best case, the markup should be 30-40%, taking into account the 18% tax, where such “greed” comes from, I personally don’t understand.
There is no need to wait two or three weeks and be afraid that the smartphone will not arrive. Remember the story that happened in May 2017, when Smart Orange banned the purchase of Xiaomi smartphones from Aliexpress? For those who don’t know, let me remind you. There is a company called Smart Orange, which is the official distributor of Xiaomi in Russia. She was not satisfied that a large percentage of smartphones go from China to Russia, bypassing official supplies. The distributor decided to block this channel. And then the worst thing happened - parcels with smartphones began to be turned away at customs and many people did not see their smartphones.
But this story is so-so, after a month everything was returned as it was and everyone felt good. In reality, now a very small percentage of parcels do not reach their customers. And mostly people buy smartphones from resellers here so as not to wait for a package from China.
Availability of guarantee. Ha ha ha. Of course it’s a joke, what kind of guarantee are we talking about when you buy a Xiaomi smartphone? I have seen repair reports from many people who repaired smartphones in authorized centers in Moscow. In my opinion, any defect in a smartphone service center regards it as non-warranty.
And if the reseller provides his own repairs, maybe he will do it better? Also unlikely.
Cons.
Cat in a poke.
Indeed, a very big and fat pig in a poke. Where was the smartphone purchased, how did it get to Russia, was it repaired, was this smartphone returned? You will not be able to get an answer to these questions.
Plus, there is big chance buy a “Chinese”, that is, a smartphone that is supplied only for the Chinese market. There will be a lot of problems with such a smartphone. In particular, there will be no normal support for the Russian language, frequencies may not match and you will not be able to receive 4G LTE, or maybe you will get a brick when updating your smartphone.
Conclusions.
I believe that it is better to buy a smartphone directly from a seller on Aliexpress. It is enough to choose a seller who has a lot of reviews, read them, look at the characteristics of Xiaomi, its modification, and firmware version. Yes, it will take longer, you will have to wait two to three weeks for the package to arrive, but it will be much more reliable.
You will already know where this smartphone was purchased, what country it is intended for, what the warranty is for it, and so on. And if something goes wrong, Aliexpress returns the money. Remember, until you have confirmed receipt of the parcel, the seller will not receive your money; it will be held by the site.
By the way, I know many people who bought Xiaomi smartphones in transition and their gadgets work great. So, it all depends on you. If you can check everything before buying, then nothing bad will definitely happen.
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