A complete course of training in tourism business management "director of a travel company." Job descriptions of travel agency employees General Director of a travel agency

User Agreement

AGREEMENT OFFER

AGREEMENT OFFER

on the provision of paid educational services according to promotion programs

qualifications and professional retraining

Moscow

Non-state educational private institution of additional vocational education"Center for training and advanced training of managers and specialists in the field of tourism" on the basis of License for educational activities No. 034105 series 77L01 No. 0001523, issued by the Department of Education of the city of Moscow, represented by director Melnik Oleg Petrovich, acting on the basis of the Charter, hereinafter referred to as "Executor ", invites the interested party, hereinafter referred to as the "Customer", and collectively referred to as the "Parties", to conclude an agreement - an offer on the following:

TERMS AND DEFINITIONS USED IN THIS OFFER AGREEMENT:

Distance educational technologies (DET) - “Distance educational technologies are understood as educational technologies implemented mainly using information and telecommunication networks with indirect (at a distance) interaction between students and teaching staff." - Federal law Russian Federation“On Education” dated December 29, 2012 No. 273-FZ (Article 16, paragraph 1);

when implementing educational programs using e-learning, remote educational technologies the place of implementation of educational activities is the location of the organization carrying out educational activities, or its branch, regardless of the location of the students. - Federal Law “On Education in the Russian Federation” dated December 29, 2012 No. 273-FZ (Article 16, clause 4).

Offer - a proposal of the Non-state educational private institution of additional professional education "Center for training and advanced training of managers and specialists in the field of tourism" (hereinafter referred to as NOCCHU DPO "Center for training and advanced training of managers and specialists in the field of tourism"), addressed to any individual with a secondary education ( higher) professional education, enter into an agreement with him for the provision of services on the terms specified in the Offer Agreement, including all its annexes and additions.

Customer is an individual receiving paid educational services under the terms of this Offer Agreement.

Acceptance is the Customer’s full and unconditional acceptance of the terms of this Agreement, accomplished by registering the Customer on the website and paying a fee for educational services in the manner and on the terms established by this Offer Agreement.

1. GENERAL PROVISIONS AND LEGAL BASIS OF THE AGREEMENT OFFER

1.1. The offer agreement is official proposal The Contractor (offer) to conclude an agreement for the provision of paid educational services - advanced training and professional retraining programs, contains all essential conditions agreement for the provision of paid educational services and is published on the global computer network Internet on the Contractor’s website: (hereinafter referred to as the Website).

1.2. Legal basis regulation of relations between the Parties arising by virtue of the conclusion of an Offer Agreement are as follows: regulatory documents: Civil Code of the Russian Federation, Federal Law “On Education in the Russian Federation”.

1.3. In accordance with clause 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), if the conditions set out below for the provision and payment of services are accepted, any individual who thus accepts this offer becomes the other party to the Agreement - the Customer.

1.4. In accordance with Art. 438 of the Civil Code of the Russian Federation, unconditional acceptance (acceptance) of the terms of the Agreement is considered to be the payment of payment for the educational services of the Contractor in the manner, amount and terms specified in the Offer Agreement (Section 6).

1.5. In accordance with clause 3 of Article 438 of the Civil Code of the Russian Federation, acceptance of this offer is tantamount to the conclusion of an Agreement on the terms set out in it.

1.6. The Customer understands that acceptance of this Offer Agreement in the manner specified in clause 1.4 of the Offer Agreement is tantamount to concluding an agreement for the provision of paid educational services on the terms set out in the Offer Agreement.

1.7. By taking actions to accept the Offer Agreement, the Customer guarantees that he has the legal rights to enter into contractual relations with the Contractor.

1.8. By accepting the Offer Agreement in the manner specified in clause 1.4 of the Offer Agreement, the Customer guarantees that he is familiar with, agrees, and fully and unconditionally accepts all the terms of the Offer Agreement as they are set out in the text of the Offer Agreement.

1.9. The Contractor establishes special requirements for the Customer’s admission to educational advanced training programs: availability of secondary (higher) vocational education. By accepting the Offer Agreement, the Customer confirms that he has a secondary (higher) vocational education, which serves as the legal basis for the possibility of issuing a certificate of advanced training to the Customer.

1.10. The Contractor has the right to make changes to the terms of the Offer Agreement at any time.

1.11. Changes to the terms of the Offer Agreement begin to take effect from the moment they are published on the Site.

1.12. The offer agreement cannot be revoked.

1.13. The offer agreement does not require sealing and/or signing by the Customer and the Contractor, while maintaining full legal force.

1.14. Without conflicting with the terms of the Offer Agreement, the Contractor has the right, for the purpose of forming the Customer’s personal file, to require him to draw up an agreement for the provision of paid educational services in the form of a written two-sided document and provide a set of documents with or without their notarization (at the Customer’s request), including : copy of passport with registration - 1 copy, copy of diploma of secondary (higher) vocational education - 1 copy, copies of documents confirming the change of surname (marriage certificate, certificate from the registry office, etc.) in cases where the surname does not match on the diploma and passport - 1 copy .

1.15. By accepting this offer, the Customer confirms that he has access to the Internet and has the opportunity to study using DOT, which fully corresponds to the Customer’s ability to use educational services provided in this way.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor provides, and the Customer undertakes to pay for, educational services, including those implemented using DOT according to the additional professional program selected by the Customer on the Contractor’s website ().

2.2. Name of additional professional programs, duration of study in educational programs and other necessary characteristics of educational programs and organization educational process indicated on the Contractor's website (). The Customer undertakes to select the required program(s) and its cost on the Contractor’s website ().

2.3. Completion of the Customer’s training under this Offer Agreement is accompanied by the publication of an Order of Dismissal and the issuance of a qualification document of the established form, which simultaneously satisfies all the requirements of clauses 1.9. and 4.1.9. of this Offer Agreement.

2.4. The dates for the implementation of advanced training programs are presented on the website

3. TERM OF ACCEPTANCE, VALIDITY OF THE AGREEMENT OFFER

3.1. The period for acceptance by the Customer is unlimited.

3.2. The offer agreement comes into force from the moment of acceptance and is valid until the Parties fully fulfill their obligations.

3.3. The duration of training is set in accordance with curriculum and labor intensity educational program: 4 hours - 1 day, 8 hours - 2 days, 10 hours - 2 days, 18 hours - 1 week, 55 hours - 2 weeks, 60 hours - 2 weeks, 80 hours - 2 weeks, 250 hours - 6 weeks, 300 hours - 8 weeks.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. Rights and obligations of the Contractor:

4.1.1. The Contractor undertakes to provide the services provided for in this Offer Agreement to all individuals who applied for the provision of services and accepted all the terms of the Offer in accordance with this Offer Agreement and satisfying the requirements of clause 1.9 of this Offer Agreement, except in cases where the provision of services by the Contractor is impossible for technical, legal or other reasons.

4.1.2. The Contractor undertakes to familiarize the Customer with the procedure and content of providing educational services, provide educational and methodological guidance educational process, provide access to materials and services for receiving educational services.

4.1.3. If the Contractor is unable to fulfill its obligations under clause 4.1.1. of this Offer Agreement for good reasons, the Contractor undertakes to notify the Customer about this within 5 (five) business days from the date the Customer pays for the services. In this case, the timing of the start of the provision of services is additionally agreed upon by the Customer and the Contractor.

4.1.4. In cases where there are malfunctions of the software package, the Contractor undertakes to promptly notify the Customer about the temporary impossibility of providing educational services and the time frame for restoring its functionality, as well as about changes in the educational program.

4.1.5. The Contractor undertakes to inform the Customer about all changes in the terms of service and all additions within the period provided for in this Agreement, including providing the Customer with information about new educational programs.

4.1.6. The Contractor undertakes the obligation to provide, at the Customer’s request, access to information about the service used.

4.1.7. The Contractor undertakes to reserve the place for the Customer in the event of his illness, quarantine and other cases of failure to comply with deadline activities of intermediate and final certification for an additional professional program for valid reasons, supported by documents. In the absence of a valid reason, confirmed by documents, as well as in the event that the Customer does not complete the course on time own fault or at will, the service is considered properly provided after 7 days from the date the Contractor submits a written request to the Customer to provide documents confirming good reason. The written request is sent to the Customer’s email address specified during registration on the site and in the details.

4.1.8. For the purposes of creating the Customer’s personal file, the Contractor has the right to require him to provide a set of documents, including: a copy of a passport with registration, a copy of a diploma of secondary (higher) vocational education, copies of documents confirming a change of surname (marriage certificate, certificates from the registry office, etc.) in cases where the last name on the diploma and passport do not match.

4.1.9. The Contractor has the right to stop providing services to the Customer and terminate this Offer Agreement unilaterally if the Customer violates its obligations in accordance with this Offer Agreement.

4.1.10. The Contractor undertakes to issue (send) a qualification document to the Customer who simultaneously satisfies the requirements of clause 1.9. and all the following requirements: The Customer has completed the activities set out in paragraphs 4.2.1, 4.2.2. this Offer Agreement; The Customer sent, and the Contractor received, all the documents necessary for the formation of the Customer’s personal file, specified in clause 4.1.8 of this Offer Agreement; The customer passed intermediate and final certification. If the Customer fails to pass the certification the first time, he is given one more attempt to pass it free of charge. If the service fails to pass the certification again, the service provided by the Contractor is considered to have been properly provided, and a qualification document is not issued.

4.1.11. Subject to compliance with everything noted in clause 4.1.10. of this Contract offer of requirements, the qualification document is sent to the Customer through the services of the Federal State Unitary Enterprise "Russian Post" by registered mail to the address specified by the Customer when registering for an additional professional program within 10 (ten) working days. After sending registered letter with a qualification document to the Customer at the address email, specified by the Customer when registering for the advanced training program, a unique postal identifier assigned to FSUE Russian Post is sent. At each stage of forwarding, the mail ID information is entered into unified system accounting and control, thanks to which it is possible to track the passage postal item To the customer via the Internet (https://pochta.ru). The Contractor is not responsible for the quality and efficiency of the work of FSUE Russian Post and other issues related to the delivery of correspondence to the Customer that are not dependent on the Contractor.

4.1.12. The Contractor has the right to include the Customer in the list mailing list for subsequent distribution of materials on the chosen course or for sending out other information materials.

4.1.13. The Contractor undertakes to ensure the confidentiality of the Customer’s personal data that has become known to the Contractor in connection with the implementation and (or) provision of educational services.

4.2. Rights and obligations of the Customer:

4.2.1. The Customer undertakes to unconditionally and fully accept the terms of the Offer and mark his agreement with all the terms of the Offer. In this case, the Offer Agreement is concluded automatically by the parties.

4.2.2. The Customer undertakes to study information about the cost of educational services, select the necessary services on the Contractor’s website (), payment method and make payment for educational services.

4.2.3. In order for the Contractor to create the Customer’s personal file, when registering for the program, the Customer undertakes to provide reliable personal information, as well as accurately indicate a reliable postal address for sending a certificate of advanced training and check the correspondence received to it. In case of return of correspondence sent to the Customer, the certificate is sent again for an additional fee of 500 rubles. on the terms of prepayment using one of the methods specified in clause 5.2. and 5.3. of this Offer Agreement.

4.2.4. The Customer begins to receive educational services provided by the Contractor after transferring to the Contractor and receiving by the Contractor 100% of the cost of his educational services, indicating unconditional and full acceptance of the terms of this Offer Agreement.

4.2.5. The Customer undertakes to forward to the Contractor all claims regarding the quality of educational services provided within a period not exceeding 3 (three) working days from the end of the training period to the email address info@site. If claims are not received by the Contractor, educational services are considered to be provided properly and in full.

4.2.6. The Customer undertakes not to take actions or do anything that could cause prosecution by third parties affecting the Contractor in relation to the subject of this Offer Agreement.

4.2.7. During the completion of advanced training programs, the Customer undertakes to use methodological recommendations and materials provided by the Contractor through the site specifically for these purposes. To achieve the goals of the educational services provided, it is prohibited to use products and methodological recommendations that are not on the list of recommendations of the Contractor.

4.2.8. The customer undertakes not to provide third parties with materials obtained during the training process, including intellectual property, owned by the Contractor or persons associated with the Contractor involved in the implementation of educational services, as well as copy or otherwise reproduce such materials. In case of violation of such an obligation, the Contractor has the right to demand compensation from the Customer for losses incurred, as well as compensation for lost profits.

4.2.9. The Customer is subject to disclosure only of that information about the Contractor and his actions that is officially published by the Contractor in the press or in electronic form within the framework of this offer or on the Site, that is, it is generally known. All other information must be confidential and not disclosed to third parties.

4.2.10. The Customer has the right to demand from the Contractor to provide information on the organization and ensuring proper execution of paid educational services, to contact the Contractor’s employees on issues related to the learning process, assessment of their knowledge, skills and abilities.

4.2.11. The customer undertakes to send claims, requests, proposals, etc. via mail, courier service or by implementing email correspondence from the email address specified when registering on the site and in the details to this Offer Agreement. Correspondence to social networks, messengers or from an email address other than the one specified in the details will not be considered performed on behalf of the Customer.

5. COST OF SERVICES AND PAYMENT PROCEDURE

5.1. The cost of educational services provided by the Contractor under the Offer Agreement is determined in accordance with the additional professional program selected on the website () by the Customer.

5.2. Payment for educational services under the Offer Agreement is carried out on the terms of 100% (One hundred percent) prepayment.

5.3. The customer has the right to pay the cost of educational services in any of the following ways:

Transfer by the Customer cash in the currency of the Russian Federation (ruble) to the Contractor's current account;

Transfer of funds by the Customer using the Uniteller payment acceptance system.

5.4. The cost of paid educational services is published on the website

5.5. The fact of payment for educational services is confirmed by the Customer sending a scanned receipt with a bank mark to the email address.

6. CONCLUSION PROCEDURE, VALIDITY OF THE AGREEMENT, RESPONSIBILITY OF THE PARTIES

6.1. The Agreement is considered concluded from the moment the Customer’s funds are received as payment in full for the selected training program at the Contractor’s expense and is considered executed on the day of issuing the Order to issue an education document of the established form (Diploma/Certificate/Certificate) to the Customer.

6.2. Receipt by the Customer of a standard document on passing the certification / Certificate of study of the course or sending it by mail to the address specified during registration is an agreement of the Parties on the complete completion of the educational program and the absence of mutual claims against each other.

6.3. In case of non-fulfillment or improper fulfillment by the Parties of their obligations under the Offer Agreement, they bear responsibility under the civil legislation of the Russian Federation.

6.4. The Contractor is not responsible for incorrect (inaccurate) information provided by the Customer during registration or when paying for services.

7. SPECIAL CONDITIONS

7.1. Self-termination of training by the Customer is the basis for expulsion of the Customer and termination of the contract concluded with him on the terms specified in clause 4.1.7. Offer agreements. The amount paid for services is not refundable.

7.2. The customer has the right to refuse training at any time before the start date of training indicated on the website. In this case, the Contractor shall return the funds to the Customer minus the Contractor's estimated expenses. The Customer is notified that in case of refusal of training, the estimated expenses of the Contractor are:

In the period from 1 to 5 working days before the start of classes - 20% of tuition fees,

Less than 1 working day, but before the start of classes - 50% course cost,

After the start of classes, 100% of the course cost is paid.

The date of refusal of training is the date of receipt by the Contractor of email address scanned copies of the application signed by the Customer.

7.3. In all other respects that are not provided for in this Offer Agreement, the Parties are guided by the current legislation of the Russian Federation.

7.4. The qualification document/Certificate is issued/sent to the Customer within 10 (ten) working days after the date of issue of the Order on completion of the course.

8. FINAL PROVISIONS

8.1. The Parties acknowledge that if any of the provisions of the Offer Agreement becomes invalid during its validity period due to changes in legislation, the remaining provisions of the Offer Agreement are binding on the Parties during the validity period of the Offer Agreement.

8.2. According to requirements Federal Law dated July 27, 2006 No. 152 - Federal Law “On Personal Data” The Customer (personal data subject), accepting the terms of this Offer Agreement, consents to the processing of all his personal data provided to the Contractor, as well as to their transfer to persons with whom the Contractor has There are contractual relations to fulfill the terms of this Offer Agreement and provide services to the Customer. The processing of the Customer's personal data is carried out in accordance with the Privacy Policy of NOCCHU DPO "Center for Training and Advanced Training for Managers and Specialists in the Field of Tourism", published on the website, as well as in accordance with the Regulations on the protection of personal data of third parties, which is a local document of the Contractor.

9. CONTRACTOR DETAILS

Non-state educational private institution of additional professional education "Center for training and advanced training of managers and specialists in the field of tourism"

TIN 7722400522

Legal address: 119034, Moscow, Zubovsky Boulevard, 16-20, building 1

Actual address: 117105, Moscow, Varshavskoe highway, 1 bldg. 1, B312

In the tourism services market, tour operators are distinguished (firms engaged in the formation, promotion and implementation of tourism product), travel agents (firms engaged in the promotion and sale of tourism products) and excursion bureaus.

Volume and character job responsibilities and the powers of tourism managers vary depending on which company they work for.

Job responsibilities of a travel agency director

Director travel agency should know:

- resolutions, orders, orders and other guidance, methodological and regulatory documents relating to activities in the field of tourism;
- organization of logistics;
- domestic and foreign experience tourist services;
- the procedure for drawing up reports on the economic and financial activities of a travel agency;
- the procedure for concluding and executing business and financial contracts;
- forms and systems of remuneration;
- economics, labor organization and management;
- labor legislation;
- rules on labor protection, industrial sanitation and fire safety;
- requirements for secrecy, preservation of official, commercial and state secrets, non-disclosure of confidential information.

Functional responsibilities

The director of a travel agency carries out:

1. Management of production and financial and economic activities of a travel agency.
2. Organizing the work of the staff and services of the travel agency, directing their activities to develop and improve the provision of services, taking into account social and market priorities.
3. Increasing the efficiency of the agency, the quality and competitiveness of the services provided in order to meet the needs of the population for tourism services.
4. Ensuring the safety and effective use of the travel agency’s property in accordance with the rules and regulations of operation, sanitary, technical and fire safety requirements.
5. Ensuring the maintenance and timely submission of established reports on the results of the financial and economic activities of the travel agency.
6. Taking measures to provide the travel agency with qualified personnel, their rational use and development professional knowledge and experience, creation of safe and favorable working conditions for life and health, compliance with environmental protection legislation.
7. Ensuring the correct combination of economic and administrative methods of management, unity of command and collegiality in discussing and resolving issues, material and financial incentives for increasing work efficiency, application of the principle of material interest and responsibility of each employee for the work assigned to him and the results of the work of the entire team, payment wages on time.
8. Resolving issues related to the financial, economic and production activities of the travel agency.
9. Instructs management individual directions activities to others officials- deputy directors, heads of departments, as well as heads of functional and production departments.

Responsibility

The travel agency director is responsible for:

1. Failure to fulfill one’s functional duties.
2. Inaccurate information about the status of the work.
3. Failure to comply with orders, instructions and instructions of the Head of the Organization.
4. Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the Organization and its employees.
5. Failure to ensure compliance with labor discipline.

The travel agency staff consists of:


Reservation agent	Area Manager	Director/head of travel agency department for:
Sales agent
Outbound travel agent		Marketing and sales
Inbound and domestic tourism agent		Tourist products
		Public Relations
Assistant for the formation of tour groups		Working with clients
	HR Manager
Referent	Tour group leader	Information technology
Secretary	Accountant	Finance

The main task of the tour bureau staff is to provide clients with the services of a tour guide (guide) throughout the city, region, and country. It is implemented by the following personnel:

The tasks of the tour operator's personnel are: planning and drawing up a tour program; calculation of tour costs; reservation and sale of tickets; hotel reservations; drawing up excursion and other programs additional services; briefing of guides and drivers; registration of tourist documentation; visa support; marketing and advertising; interaction with travel agencies and other organizations; direct sale of tour packages; conclusion of agency and other agreements; performing administrative functions.

The activities of the tour operator are provided by the following employees:

First qualification level	Second qualification level	Third qualification level
Reservation operator	Area Manager	Director/Head of Tour Operator Department for:
Sales operator	Reservations and Sales Manager
Outbound tourism operator		Marketing;
Operator for inbound and domestic tourism	Account Manager	Reservations and sales;
	Public Relations Manager	Tourist products;
Accompanying		Public Relations;
Referent	Visa Manager	Working with clients;
Secretary
	HR Manager	Information technologies;
		Finance
	Accountant

IN staffing tables Most tourism organizations do not have a division into managers and heads of departments. This is due to the fact that when assigning the title “manager” to a position, the organization’s management proceeds from the current job structure, according to which all managers, directors of enterprises and organizations, other line managers, supervisors can be considered top and middle level managers structural divisions. The job description samples provided in this section were developed based on intermediate level managers: manager for the sale of tourism products in a travel agency; travel product manager at a travel agency; tourism product development manager at a tour operator. If a manager is entrusted with managing subordinate employees in a certain area, then, as a rule, he is given the title “chief” or “leader”.

Sample job descriptions for managers can be transformed into job descriptions for heads of departments of tourism organizations by introducing into them clauses establishing responsibilities for managing subordinate employees, planning the activities of departments and other provisions established for employees of the third qualification level, qualification requirements (professional standards) to the main positions of tourism industry workers.

The activities of tourism organizations are based not only on managers at various levels, but also on other specialists. Thus, leaders of tourist groups, organizers of trips and excursions, and guides are the personnel of travel agencies who directly provide tourists with a package of services or coordinate its implementation by third-party organizations.

Depending on the nature of travel, there are two types of tour group leaders. The first is typical for outbound travel, which is based on all institutions of the tourism industry - hotels, health resorts. The task of tour group leaders when organizing such trips is to coordinate the work of carriers, hotels, excursion bureaus, etc.

The second type of tour group leader is necessary for trips carried out by active modes of transportation and aimed at active recreation, health improvement, training, and increasing physical fitness in nature. Specialist organizers are needed to conduct hiking and horseback treks, and explore mountaineering and ski routes. They are often called travel leaders and organizers. Their tasks include: providing tourists with information about routes, planning routes, direct participation in travel, providing travelers with housing or coordinating their actions to provide housing (setting up bivouacs, tents, etc.), resolving food issues, etc. Travel organizers or leaders of tour groups those involved in active recreation must have sufficient experience, good knowledge terrain, master the basics of life support for people in natural conditions, pr.

The introduction of the positions “tourism manager” and “tourism agent” into the staff is typical for small tourism companies that are trying to minimize their staff and universalize functional responsibilities of your staff.

Instructions for the sales manager of tourism products

A tourism product sales manager should know:

Regulatory legal documents regulating the implementation of tourism activities.

Geography of the countries of the world.

The procedure for drawing up agreements and concluding contracts for the implementation of tours.

Principles for determining the cost of tours.

Rules for booking tickets and services.

Tourist insurance rules. Operating procedure of consular and visa services.

Schemes for working with hotels, inns, carrier companies (air, rail, bus, cruise, etc.), and other organizations.

Fundamentals of tourism law. Fundamentals of marketing and management.

Basics of grammar, vocabulary and phonetics, terminology and abbreviations adopted in the tourism industry.

Theory interpersonal communication. Foreign language.

Directories, periodicals and scientific publications on tourism, tourist catalogs.

Rules for the preparation of tourist documentation (tourist vouchers, vouchers, insurance policies, etc.).

Standards of office work (classification of documents, procedure for execution, registration, passage, storage, etc.).

Basics software(text editors and spreadsheets for working on a personal computer).

Methods of information processing using modern technical means of communication and communications, computers. Reporting methods.

Job responsibilities

Travel Products Sales Manager:

1. Searches for clients to purchase a tourism product, incl. via the Internet, by mail, by telephone, etc.
2. Organizes events to promote the tourism product ( advertising campaigns, presentations, including work at specialized exhibitions, distribution of promotional materials, etc.).
3. Studies customer requirements for a tourism product and offers services that meet the stated requirements.
4. Consults clients:

On the rules of entry into the country (place) of temporary stay and the rules of stay in it;

About the procedure and terms for obtaining visas;

On currency and customs control;

About the customs of the local population;

About religious rituals, shrines, monuments of nature, history, culture and other objects of tourist display that are under special protection;

On the state of the natural environment;

On the sanitary and epidemiological situation;

On the conditions for ensuring personal safety, compliance with consumer rights and safety of the client’s property;

On the conditions for receiving emergency medical care.

5. Provides clients with printouts, photocopies, catalogs and other promotional materials for the tourism product they are interested in.
6. Conducts pre-contractual negotiations with clients and agrees on the following terms of agreements (contracts):

Stay program and travel itinerary;

Ensuring the safety of tourists;

Date and time of the start and end of the trip, its duration;

The procedure for meeting, seeing off and accompanying tourists;

Retail price of a tourist product and the procedure for its payment;

Minimum number of tourists in a group;

The deadline for informing the tourist that the trip will not take place due to a shortage of the group; Ave.

7. Concludes agreements on the sale of tourism products.
8. Prepares schedules, vouchers, guidebooks and other travel documents.
9. After paying for tourist vouchers, YAS9 issues clients a tourist voucher and other documents necessary for the trip (passports, air tickets, etc.).
10. Coordinates the implementation of obligations:

For booking airline tickets, hotels, inns;

Accommodation, accommodation and meals for tourists;

For transport, visa, excursion, medical (therapeutic and preventive) services;

Rights

The tourism products sales manager has the right:

1. Require clients to provide the necessary documents.
2. Independently determine the forms of work with clients.
3. Get acquainted with the documents defining his rights and responsibilities for his position, the criteria for assessing the quality of performance of official duties.
4. Request personally or on behalf of the immediate supervisor from the heads of the organization’s departments and specialists information and documents necessary to fulfill his official duties.
5. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.

6. Require the management of the organization to provide organizational and technical conditions and prepare the established documents necessary for the performance of official duties.

Responsibility

The tourism product sales manager is responsible for:

1. For improper performance or failure to fulfill one’s official duties provided for by this job description - within the limits established by the current labor legislation RK.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Republic of Kazakhstan.
3. For causing material damage to the organization - within the limits established by the current labor legislation of the Republic of Kazakhstan.

User Agreement

AGREEMENT OFFER

AGREEMENT OFFER

on the provision of paid educational services under promotion programs

qualifications and professional retraining

Moscow

Non-state educational private institution of additional professional education "Center for training and advanced training of managers and specialists in the field of tourism" on the basis of License for educational activities No. 034105 series 77L01 No. 0001523, issued by the Department of Education of the city of Moscow, represented by director Melnik Oleg Petrovich, acting on the basis of the Charter, hereinafter referred to as the “Contractor”, invites the interested party, hereinafter referred to as the “Customer”, and collectively referred to as the “Parties”, to conclude an offer Agreement on the following:

TERMS AND DEFINITIONS USED IN THIS OFFER AGREEMENT:

Distance educational technologies (DET) - “Distance educational technologies are understood as educational technologies implemented mainly using information and telecommunication networks with indirect (at a distance) interaction between students and teaching staff.” - Federal Law of the Russian Federation “On Education” dated December 29, 2012 No. 273-FZ (Article 16, paragraph 1);

when implementing educational programs using e-learning, distance learning technologies, the place of implementation of educational activities is the location of the organization carrying out educational activities or its branch, regardless of the location of the students. - Federal Law “On Education in the Russian Federation” dated December 29, 2012 No. 273-FZ (Article 16, clause 4).

Customer is an individual receiving paid educational services under the terms of this Offer Agreement.

1. GENERAL PROVISIONS AND LEGAL BASIS OF THE AGREEMENT OFFER

1.1. The offer agreement is the Contractor's official proposal (offer) to conclude an agreement for the provision of paid educational services - advanced training and professional retraining programs, contains all the essential terms of the agreement for the provision of paid educational services and is published on the global computer network Internet on the Contractor's website: (hereinafter - Website).

1.2. The legal basis for regulating relations between the Parties that arose due to the conclusion of the Offer Agreement is the following regulatory documents: Civil Code of the Russian Federation, Federal Law “On Education in the Russian Federation”.

1.5. In accordance with clause 3 of Article 438 of the Civil Code of the Russian Federation, acceptance of this offer is tantamount to the conclusion of an Agreement on the terms set out in it.

1.7. By taking actions to accept the Offer Agreement, the Customer guarantees that he has the legal rights to enter into contractual relations with the Contractor.

1.10. The Contractor has the right to make changes to the terms of the Offer Agreement at any time.

1.11. Changes to the terms of the Offer Agreement begin to take effect from the moment they are published on the Site.

1.12. The offer agreement cannot be revoked.

1.13. The offer agreement does not require sealing and/or signing by the Customer and the Contractor, while maintaining full legal force.

2. SUBJECT OF THE AGREEMENT

2.2. The name of additional professional programs, duration of training in educational programs and other necessary characteristics of educational programs and organization of the educational process are indicated on the Contractor's website (). The Customer undertakes to select the required program(s) and its cost on the Contractor’s website ().

2.4. The dates for the implementation of advanced training programs are presented on the website

3. TERM OF ACCEPTANCE, VALIDITY OF THE AGREEMENT OFFER

3.1. The period for acceptance by the Customer is unlimited.

3.2. The offer agreement comes into force from the moment of acceptance and is valid until the Parties fully fulfill their obligations.

3.3. The duration of training is set in accordance with the curriculum and labor intensity of the educational program: 4 hours - 1 day, 8 hours - 2 days, 10 hours - 2 days, 18 hours - 1 week, 55 hours - 2 weeks, 60 hours - 2 weeks, 80 hours - 2 weeks, 250 hours - 6 weeks, 300 hours - 8 weeks.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. Rights and obligations of the Contractor:

4.1.1. The Contractor undertakes to provide the services provided for in this Offer Agreement to all individuals who apply for the provision of services and accept all the terms of the Offer in accordance with this Offer Agreement and satisfy the requirements of paragraph 1.9 of this Offer Agreement, except in cases where the provision of services by the Contractor is impossible due to technical reasons. , legal or other reasons.

4.1.2. The Contractor undertakes to familiarize the Customer with the procedure and content of providing educational services, provide educational and methodological guidance, ensure the educational process, provide access to materials and services for receiving educational services.

4.1.6. The Contractor undertakes the obligation to provide, at the Customer’s request, access to information about the service used.

4.1.7. The Contractor undertakes to reserve a place for the Customer in the event of his illness, quarantine and in other cases of failure to complete the interim and final certification activities for the additional professional program within the prescribed period for valid reasons, confirmed by documents. In the absence of a valid reason confirmed by documents, as well as in the event that the Customer does not complete the course in a timely manner through his own fault or at his own request, the service is considered properly provided after 7 days from the date the Contractor presents a written request to the Customer to provide documents confirming a valid reason . The written request is sent to the Customer’s email address specified during registration on the site and in the details.

4.1.11. Subject to compliance with everything noted in clause 4.1.10. of this Contract offer of requirements, the qualification document is sent to the Customer through the services of FSUE Russian Post by registered mail to the address specified by the Customer when registering for the additional professional program within 10 (ten) working days. After sending a registered letter with a qualification document to the Customer, a unique postal identifier assigned to FSUE Russian Post is sent to the email address specified by the Customer when registering for the advanced training program. At each stage of shipment, the postal identifier information is entered into a unified accounting and control system, making it possible to track the passage of the postal item to the Customer via the Internet (https://pochta.ru). The Contractor is not responsible for the quality and efficiency of the work of FSUE Russian Post and other issues related to the delivery of correspondence to the Customer that are not dependent on the Contractor.

4.1.12. The Contractor has the right to include the Customer in the mailing list for subsequent distribution of materials on the chosen course or for distribution of other information materials.

4.2. Rights and obligations of the Customer:

4.2.6. The Customer undertakes not to take actions or do anything that could cause prosecution by third parties affecting the Contractor in relation to the subject of this Offer Agreement.

4.2.7. During the completion of advanced training programs, the Customer undertakes to use methodological recommendations and materials provided by the Contractor through the website specifically for these purposes. To achieve the goals of the educational services provided, it is prohibited to use products and methodological recommendations that are not on the list of recommendations of the Contractor.

4.2.8. The Customer undertakes not to provide third parties with materials obtained during the training process, including intellectual property owned by the Contractor or persons associated with the Contractor involved in the implementation of educational services, as well as copy or otherwise reproduce such materials. In case of violation of such an obligation, the Contractor has the right to demand compensation from the Customer for losses incurred, as well as compensation for lost profits.

4.2.9. The Customer is subject to disclosure only of that information about the Contractor and his actions that is officially published by the Contractor in print or electronically as part of this offer or on the Site, that is, is generally known. All other information must be confidential and not disclosed to third parties.

4.2.11. The Customer undertakes to send claims, requests, proposals, etc. via mail, courier service or by electronic correspondence from the email address specified when registering on the site and in the details of this Offer Agreement. Correspondence on social networks, instant messengers or from an email address other than the one specified in the details will not be considered made on behalf of the Customer.

5. COST OF SERVICES AND PAYMENT PROCEDURE

5.2. Payment for educational services under the Offer Agreement is carried out on the terms of 100% (One hundred percent) prepayment.

5.3. The customer has the right to pay the cost of educational services in any of the following ways:

Transfer by the Customer of funds in the currency of the Russian Federation (ruble) to the Contractor’s bank account;

Transfer of funds by the Customer using the Uniteller payment acceptance system.

5.4. The cost of paid educational services is published on the website

5.5. The fact of payment for educational services is confirmed by the Customer sending a scanned receipt with a bank mark to the email address.

6. CONCLUSION PROCEDURE, VALIDITY OF THE AGREEMENT, RESPONSIBILITY OF THE PARTIES

6.3. In case of non-fulfillment or improper fulfillment by the Parties of their obligations under the Offer Agreement, they bear responsibility under the civil legislation of the Russian Federation.

6.4. The Contractor is not responsible for incorrect (inaccurate) information provided by the Customer during registration or when paying for services.

7. SPECIAL CONDITIONS

In the period from 1 to 5 working days before the start of classes - 20% of the cost of training,

Less than 1 working day, but before the start of classes - 50% of the course cost,

After the start of classes, 100% of the course cost is paid.

The date of refusal of training is the date the Contractor receives by email a scanned copy of the application signed by the Customer.

7.3. In all other respects that are not provided for in this Offer Agreement, the Parties are guided by the current legislation of the Russian Federation.

7.4. The qualification document/Certificate is issued/sent to the Customer within 10 (ten) working days after the date of issue of the Order on completion of the course.

8. FINAL PROVISIONS

8.2. In accordance with the requirements of the Federal Law of July 27, 2006 No. 152 - Federal Law “On Personal Data”, the Customer (personal data subject), accepting the terms of this Offer Agreement, consents to the processing of all his personal data provided to the Contractor, as well as to their transfer persons with whom the Contractor has a contractual relationship to fulfill the terms of this Offer Agreement and provide services to the Customer. The processing of the Customer's personal data is carried out in accordance with the Privacy Policy of NOCCHU DPO "Center for Training and Advanced Training for Managers and Specialists in the Field of Tourism", published on the website, as well as in accordance with the Regulations on the protection of personal data of third parties, which is a local document of the Contractor.

9. CONTRACTOR DETAILS

Non-state educational private institution of additional professional education "Center for training and advanced training of managers and specialists in the field of tourism"

TIN 7722400522

Legal address: 119034, Moscow, Zubovsky Boulevard, 16-20, building 1

Actual address: 117105, Moscow, Varshavskoe highway, no. 1 bldg. 1, B312

DIRECTOR OF TRAVEL AGENCY

1. General provisions

1.1. The director of a travel agency belongs to the category of managers.

1.2. Appointment to the position of director of a travel agency and dismissal from office is carried out

1.3. The director of a travel agency conducts business on behalf of the owners of the organization.

1.4. A person with a higher education, additional training in “Management and Marketing in Tourism” and work experience in the field of tourism is appointed to the position of director of a travel agency. leadership positions at least 5 years in the tourism industry.

1.5. The director of a travel agency must know:

Federal Law "On the Fundamentals of Tourism Activities in the Russian Federation", resolutions, orders, orders, other governing and regulatory documents of higher and other organizations in the field of tourism;

Fundamentals of labor legislation;

Accounting and taxation in tourism;

Basic concepts and organization of the tourism industry;

Theory and methods of marketing, marketing of tourism products;

Management theory, basics of production management, innovative management, basics of financial management, personnel management;

Fundamentals of planning, strategic and operational planning;

Fundamentals of statistical modeling and forecasting;

The procedure for developing and approving plans for the financial and economic activities of a travel agency;

The procedure for concluding and executing civil contracts;

The procedure for drawing up and approving business plans for production, economic and financial and economic activities travel agency;

Standards of office work (classification of documents, procedure for execution, registration, passage, storage, etc.);

Basics of Psychology;

The theory of interpersonal communication;

Conflictology;

Organization of payment and labor incentives;

1.7. The director of a travel agency is accountable to the founders of the organization represented by

4. Rights

The director of a travel agency has the right:

4.1. Act on behalf of a travel agency without a power of attorney.

4.2. Represent the interests of the travel agency in relations with citizens, legal entities, organs state power and management.

4.3. Dispose of the property and funds of the travel agency in compliance with the requirements determined by law, the Charter of the organization, and other regulatory legal acts.

4.4. Open current and other accounts in banking institutions.

4.5. Conclude employment contracts.

4.6. Make decisions on views:

On attracting workers who have violated labor discipline those guilty of causing material damage to the organization will be subject to material and disciplinary liability;

About moral and financial incentives particularly distinguished employees.

4.7. Issue powers of attorney for civil transactions, representation, etc.

4.8. Within the limits established by law, determine the composition and volume of information constituting a trade secret, the procedure for its protection.

5. Responsibility

5.1. The director of a travel agency is held accountable:

For improper performance or failure to fulfill one’s job duties provided for in this job description - in the manner established by the current labor legislation of the Russian Federation;

For offenses committed in the course of their activities - in the manner established by the current administrative, criminal and civil legislation of the Russian Federation;

For causing damage to the travel agency - in the manner established by the current labor legislation of the Russian Federation.

5.2. The director of a travel agency bears personal responsibility for the consequences of an unreasonable decision made by him, which entailed a violation of the safety of property, its unlawful use or other damage to the travel agency.

5.3. The director of a travel agency who unfairly uses the property and funds of the travel agency entrusted to him in his own interests or in the interests of those contrary to the interests of the founders (owners) is liable within the limits established by civil, criminal, and administrative legislation.

The job description was developed in pursuance of Order No. ___ on the basis of ________________________.

I have read the job description, received one copy and undertake to keep it at my workplace.

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