This summer, our Russian Post completely infuriated me, and I decided to start fighting it. In general, after wandering around Ayrek, I realized that our parcels take a long time to arrive, and this is wrong. If the parcel is coming more than 30 days from abroad is a violation, and if we do not report it, the Post thinks that we are happy with everything, and its statistics do not deteriorate. And as soon as we start acting, complaining, the statistics deteriorate, it needs to be corrected, and so the mail begins to work.

So, my review is for those who have a track number. Do not spare money on it, because if your parcel gets stuck somewhere for a long time and you prove it, then the money for delivery will be returned to you partially or completely, and so you at least know where your parcel is. It’s just that in other countries the track number itself is a confirmation that the parcel was sent. And we have all the papers and papers. As they say, without a piece of paper you are an insect.

So, if your package is longer than 30 days, we begin to act. First you need to ask the sender for a check or invoice.

Later downloadstatement from the website of the Russian Post and fill it in. But here one thing must be taken into account: even if your package is stuck somewhere, it should be noted: Shipment not received otherwise no one will look for your parcel. Well, the statement there is simple, everything is intuitive. We fill out one copy, take a printout of the invoice / receipt with us, do not forget about the passport and go to the post office. There they must fill out a tear-off coupon and give it to you. You have been waiting for a call for two weeks, if you have not received a call, call yourself. They gave me the numbers on the back of the ticket. Here they are: 495-351-14-03, 495-351-60-00, 495-351-47-47, 495-351-44-94.

FSUE Russian Post

from __________________

your address____________

Your phone: +7___________

CLAIM

"___" __________ 2013 I used the services of the Federal State Unitary Enterprise Russian Post for the forwarding of international registered mail, _____________________. The parcel was sent from the post office to the address: ___________________. Shipping cost ___________________, shipping number ______________. The parcel arrived in Russia on "___" __________ 2013.

Services were not provided in full (violation of the delivery time). My parcel larger than ______________ is in Moscow and has not yet been delivered to me. The specified is confirmed by a link to the tracking postal items[link] . In particular, the status of the departure today:

(Attached status screenshot)

I suffered the following losses: Shipping cost _________________, shipping cost ______________________

In this regard, I demand within the time period established by law: to answer my claim, pay me compensation, find and hand over my parcel to me.

Sincerely ______________

"___" __________ 2013

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This document we print, put our signature and also carry it to the post office. Give one copy, keep one. The answer to it you should receive a registered letter in the mailbox. I was told that within 5 working days, but they write on the Internet that they can answer within two months.

But we still need this text, copy it and send it to the email of the Russian Post (butter oil): [link]- here they consistently answer, but only on Mondays, well, at least for me, only on Mondays.

They are required to answer. By the way, when submitting this form on the site there will be treatment code, it is also sent by mail, and so, you can write it down and call Roskomnadzor and ask how the solution to your problem is going.

2. If the package is stuck in customs. I have never had this, all my parcels go through customs in 5 minutes, and according to the law they can only hold the parcel for 24 hours if there are no problems.

“Dear FTS!

My custom package from (specify the sending country) with the tracking number "RT111222333HK" (specify your tracking number) has not been sent to Russian Post for more than ... business days

(Here it is better to indicate the dates from which to which)

I ask you to clarify the current situation and explain why you are violating the deadlines for processing and verifying IGOs. And also provide me with information about the location of my shipment.

What actions should I take to resolve this issue?

Sincerely, …"

3 . If the parcel is lost after it left customs , then it will only help to do what I wrote at the beginning.

We are also writing a complaint to Rospotrebnadzor and the Ministry of Communications. We write in free form. You can take the text from the claims above. Since I wrote there at the very beginning, I simply described my situation, it is necessary to indicate the track. But do not ask them to look for the package, it is not in their competence, they will simply abandon your application.

I did it all, it just looks scary. Thanks to the method from point 1, now my package is moving quickly, everything else is also about to be in my hands. I was looking for all this information to find my lost woman, she has been walking with me somewhere for 92 days, still in the process.

Same type. The answers to these questions are also almost standard and differ only in the dates in placing orders, their dispatch, statuses in tracking. That is why there is a need to create a certain FAQ on the most frequently asked questions.

Below you will find both general guidelines for formulating questions and answers to the most frequently asked questions. We really hope that this material will help you find answers to your questions as quickly as possible and also quickly solve the problems that have arisen.

1. If you want to ask a question that interests you, then use the special section of the site for this. Do not ask your questions in the comments of WIKI articles, Blog posts, or store reviews.
2. Before you ask your question, look at the feed or questions. It may well be that a similar and similar question has already been asked and answered.
3. Use the site search. Just enter your question in the search bar at the top of any page of the site. The search results will help you find similar questions or discussions on a topic that interests you.
4. Formulate your questions correctly. It is extremely difficult to answer monosyllabic questions with the heading "Lost package", "What to do?", "Help track ...".
5. Try to fully describe the problematics of the issue with all the facts and dates. Do not forget to indicate the name of the store where the purchase was made, the method of payment, the country of delivery of the order. This will help the respondent to give a more accurate answer to your question.
6. Do not quote sellers' or shops' responses translated using Google translate or other online translators. Our site is read by a large number of people who know English. Online translations, for the most part, greatly distort the essence of what is written.
7. Please read before asking a question. Questions that break the rules will be removed without warning.

Track numbers received from sellers or from stores may not immediately begin to be tracked in tracking systems. This is especially true for tracks provided by Chinese sellers. As a rule, such tracks are issued remotely and communicated to the buyer immediately after the track is issued. After that, the parcel is transferred to the logistics company, which delivers it to the post office. The acceptance of a parcel at the post office depends on the degree of its workload. In peak, pre-holiday periods, this time can reach up to 14 days. If after this time the track number is still not tracked, contact the seller.

If, when checking the track number, you see a message that the track number is not correct, then the structure of the track number is broken. That is, either the control (ninth) digit is incorrectly indicated, or the last two letters do not correspond to any country code of the ISO-3166-1 standard.

This could be for 3 reasons:

1. The seller made a mistake in writing the track.
2. The seller intentionally provided such a track number.
3. The parcel was sent by a certain logistics company that uses track codes that are outwardly similar to UPU track codes.

Therefore, the first thing to do is to check with the seller that the track number is correct and whether the seller made some kind of accidental mistake. If the seller claims that the number is correct and correct, and the parcel was sent by state mail, this is a cause for dispute.

In case 3, the seller must at least require a link to the website of the logistics company through which the parcel was sent and try to track it there.

Even postal workers themselves cannot answer such questions, so it is not necessary to formulate the question in this way. Delivery times for parcels can vary from 10 days to several months and will depend on the workload of the mail of both the country of the sender and the country of the recipient. According to the documents of the Universal Postal Union, the delivery time for parcels between export and import is not regulated in any way.

According to the documents of the Universal Postal Union, the delivery time for parcels between export and import is not regulated in any way. Delay in delivery can occur both at the export stage and at the import stage. Example: a parcel in the country of departure has passed customs inspection, packed in a postal air container. At this stage of processing, it is assigned the Export status. But this does not mean at all that the parcel has physically left the country. The formed mail container can wait for its turn to be sent for another week, and physically leave the country only 7 days after the Export status appears. Approximately the same thing can happen at the import stage. Parcels are unloaded from the aircraft to a temporary storage warehouse and await their turn to go through customs clearance. This period can be either 1 day or a month, depending on the workload of MMPO. The Import status will be assigned to parcels only before the parcel is directly transferred for customs clearance.

The average time between exports and imports is highly dependent on the time of year. In spring and summer it is about 3 weeks, in autumn and winter - 4-6 weeks. For parcels from China, the period between export and import can be up to 2 or even 3 months.

Very often this question is asked specifically for shipments from China, when sellers provide buyers with certain numbers that have nothing to do with postal track numbers. For example: UR102590651YP, 8601102571195, 013000028082 (real numbers taken from readers' questions), etc. At the same time, the seller also reports the site for tracking this number: www.086-007.com, www.ywhyhy.com., www.yw56.com.cn, www.zto.cn, etc.

Do not panic and immediately take this as a sign of fraud and an attempt to deceive you. The thing is that problems with delivery times at China Post and their restrictions, for example, on the delivery of lithium batteries, are forcing sellers to look for alternative ways to transport items. And as an alternative, they choose delivery through logistics companies for the delivery of goods to Russia, of which there are a large number in China. The flow of goods between China and Russia is growing, and accordingly, new carriers are appearing.

When delivered through a logistics company, the parcel is registered as a cargo and the buyer receives not a postal track number, but an invoice number of a specific logistics company. That is why this number is tracked only on the website of the company itself. Further, the parcel is delivered by land transport to the border of Russia and already in Ussuriysk or Khabarovsk, its delivery is processed either through Russian post or through some other Russian carrier, such as Pony Express, SPSR, etc.

If the parcel is delivered using the Russian Post, the buyer will see a domestic 14-digit postal identifier in the tracking, by which the parcel will be tracked on the Russian Post website.

A great discussion of shipping from China through logistics companies can be found in our Blogs.

Almost any tracker, when tracking, shows the country of destination of the postal item. And the gSconto tracker is no exception here. If you see that your package is not moving to your country, i.e. destination country is different - please contact your dealer.

In this situation, there are three options:

1. The seller mixed up some numbers in the track number or gave you a track from another parcel.
2. Mail servers crashed (most unlikely event)
3. The seller deliberately gave you someone else's track number from someone else's order, and your order has not been shipped.

Depending on the seller's answer to your question, it will be clear which of these options is most suitable for your case. If someone else's track was given to you by mistake, the seller will apologize and send you a new, real track. If the seller claims and insists that the track is correct, you should think about opening a dispute. To exclude the possibility of an error on mail servers, it is better to wait until the parcel with this track is imported. If you see that the import really did not take place in your country, open a dispute.

This problem most often found among buyers from Ukraine and Belarus. Its essence lies in the fact that when tracking a parcel, say, from China to Ukraine, after export from China, processing statuses begin to appear at various airports in the world. There is nothing to worry about if the recipient's country has not changed in the tracking. If so, then you are dealing with postal transit through third countries. Its mechanism is described in detail in the article about China Post, in the section Features of shipments from China.

Null - indicates that the status affixed by China Post simply does not have an English translation in this tracking system. The fact is that the procedure for processing export mail in China is somewhat different from the generally accepted one by the presence of additional steps and actions. So that the mail is not accused of a long send, China Post introduced several additional statuses, but they are entered in the internal accounting system in Chinese. There is simply no English translation. Therefore, when displaying statuses, we first see the word NULL (as a designation for the absence of a transfer) and only then the departure status itself, indicated by hieroglyphs.

When using the gSconto Tracker, Null statuses will be absent if you choose to translate statuses into Russian by default. We tried to translate the main tracking statuses of China Post from Chinese into Russian in advance.

It is unlikely that any of the readers of our site will be able to help in the matter of the physical search for your package. The search for postal items is a function of the postal services. If you think that your parcel is really lost, then until the parcel is imported, the sender must search for the shipment. After the moment of import, you can apply for the search for the parcel yourself, but for this you need to first receive copies of the sending documents from the sender. How to apply for a search for a postal item: When you click on the link, you will see a request box in which you need to enter the number of days by which you want to extend the delivery time. After that, click the Submit button. If the seller agrees to your request, the number of days in the delivery counter will be increased. If you do not agree, then you have the right to open a dispute on non-receipt of the order within the period indicated on the counter.

The seller can increase the delivery time on their own, without your request through the Request To Extend Delivery Date link. The increase in delivery time by the seller does not in any way limit you in the possibility of opening a dispute.

The "Sorting" status after the "Export" status when tracking China Post tracking numbers can appear for many reasons. By itself, the status of "Export" at China Post does not mean the beginning of the physical transportation of the parcel outside of China, but only the passage of the parcel through customs clearance.

If customs clearance is completed, the parcel is assigned the status "Export" and after that a mail container is formed from such parcels, which is prepared for loading on a specific flight. If the parcel is sent, then until the moment of import in the country of destination, the track number will not have any additional statuses.

But if, for some reason, the mail container could not be sent on the scheduled flight (there was not enough space on the plane, etc.), the mail container can be disbanded and formed for a new flight. The "Sort" status will appear. If this happens under customs control within the same airport, then there will be no repeated "Export" status, because The parcel has already passed customs control. But the disbanding of the container and further sorting can occur without customs control. It is even possible to forward the parcel to be sent to another airport. In this case, a second "Export" status may appear, confirming that the parcel went through customs clearance again.

If the parcel contains items prohibited for transportation by air (for example, lithium batteries), then after the status "Export" (customs clearance), the status "Sorting" may also appear. Only in this case, in most cases, this status will indicate the return of the parcel to the sender. As a rule, the further movement of the parcel returned to the sender is not displayed on the China Post servers.

One of the most topical issues for buyers is what they need to do if the package is frozen at some stage of tracking (that is, the tracking statuses do not change for a long time). In this note, we will talk about the reasons why parcels can get stuck. And we will give advice on what actions can be taken if the parcel does not move anywhere.

Why does the tracking status take a long time to change?

First of all, I would like to reassure everyone and say that in a situation where the tracking status does not change, this does not mean at all that the package is not going to you.

1. The track number of the parcel is tracked only until the border is passed.
The most common reason for a package to hang up is that it was sent in a budget way. And will only be tracked to the country of the recipient. After passing the border, the track number will not be read. Such tracks do not meet the standards of postal services (for example, track numbers consisting of numbers). Many buyers do not know about this and when tracking they see that the parcel has reached the border and the information is not updated further. As a result, it seems to them that their order is not moving any further, but in fact it has been going through the territory of the recipient's country for a long time.

It's also worth noting that some low cost shipping methods only have a couple of tracking statuses. In which it is said that the parcel was accepted by mail and sent further. This completes the tracking of this track.

2. The package goes through the import process.
It is believed that the export-import process is one of the longest stages in the movement of a parcel. In some seasons, packages may hang for 1-2 months at the sorting center before the shipment is registered with your country's post office and a new tracking status appears. This can be due both to the fact that the parcel goes through sorting centers with a large load and outdated equipment, or to seasonal congestion (during sales). And also with banal bad luck, when your parcel gets into the far corner of the temporary storage warehouse and waits for its turn to be registered.

3. Delays in updating package tracking databases.

Another reason why parcel statuses are not updated is delays in updating the tracking database. Sometimes the buyer may receive his order before new information about the movement of the parcel appears. It is especially famous for this

4. Loss and theft of the parcel.

This option is quite rare. There are practically no situations when a parcel disappears without a trace. Often the buyer gets at least an empty box.

What should I do if the package freezes?

If your parcel has started to be tracked, then for any reason it hangs, you will have to wait. At least until it expires. But in reality, it’s better to open a dispute for the reason “Order protection is expiring, but the package is still on the way” a few days before the buyer protection timer ends. Since if you open a dispute quite early and aggravate it, then the Aliexpress mediators, first of all, seeing that the track number was tracked, will be asked to wait for the parcel. Since they are interested in the fact that the deal still takes place. And you still have to wait for the goods, only with an open dispute.

It should be noted that mediators are more willing to accept disputes if the protection timer is almost over, but rather it was previously extended and the period expires again. It makes no sense to open a dispute ahead of schedule if the goods were actually sent by the seller and the track number was tracked.

In any case, wherever your package hangs, patiently wait for it, periodically looking at the buyer protection timer and tracking the track number. To exclude the option of moving and receiving a parcel sent to the wrong address.

If the track number has stopped updating on the territory of your country, and you are interested in receiving the parcel, and not just in returning the money, then you can apply

Have a question? Write it in the comments or contact the chat

How to track the postage to the site

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mailing does not change for 7 - 20 days, do not worry, it normal phenomenon for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the package is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

Deciphering the status of international mail.

You are trying to track your order from a foreign online store, but the status is written in the lines, which you do not understand.
Now, we will tell you in detail about the main statuses of parcels when tracking.
Please note that the main options for statuses in Russian are listed below, while tracking statuses can be in English and other languages, but the essence is the same.

The way of the international parcel is divided into several stages

• Status "Accepted" means that the foreign sender (seller) brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the postal item. The "Receive" operation shows the place, date and country of receipt of the shipment. After acceptance, the parcel moves on its way to the place of international exchange.
• Status "Arrival at MMPO"(arrival at the place of international exchange). In the MMPO of the sender's country, the parcel undergoes customs clearance and is prepared for export (export from the sender's country). Formed dispatch(international postal items grouped for ease of shipment in containers) to the address of the place of international postal exchange (IMPO) of the recipient's country.
• Status "Export". The parcel is transferred to a foreign carrier for delivery to one of the MMPOs of the recipient's country by air or by land. The "Export" operation means that the shipment has been handed over to the carrier. The delivery time from export to import, as a rule, is the longest and a lot of time can pass before the postal item arrives on the territory of the Russian Federation. Reasons: transit routes of flights, gaining a certain weight for shipment by cargo planes. For example, China and Singapore transport mail by cargo planes that can carry between 50 and 100 tons. While the shipment is in export, neither the country of origin nor the country of the recipient can track the shipment on the Internet. In other words, the shipment is in the process of being transported from one country to another.
• Status "Import". All mail entering the territory of the recipient's country from flights begins its journey at the aviation mail transport department (APPP) - a special postal warehouse at the airport. Here all mail is registered and then transferred to the postal operator. Import information appears only after that. The operation "Import" means that the shipment arrived in the territory of the recipient's country and was registered. International shipments arrive in the country of destination through the place of international mail exchange (IMPO).
• Status "handed over to customs" means that the shipment has been handed over to local customs for clearance. In MMPO, departures pass full cycle processing functions, customs control and decoration.
• Status "Customs clearance completed". This operation means that the customs checked the shipment and returned it to the Russian Post. In many IMPOs, customs works around the clock: this is the only way to check the enormous volume of incoming mail from abroad in due time.
• Status "Delayed by Customs". This operation means that the postal item is detained by customs officers to carry out activities to determine the destination of the postal item. If information about the goods sent to the IGO is missing or does not correspond to the actual, this significantly increases the time spent on clearance of shipments, since it becomes necessary to carry out customs inspection and documentation his results.
• Status "Left MMPO". The shipment has left the place of international mail exchange and is then sent by mail to the recipient's local office. From the moment the shipment left the MMPO, the delivery time for shipments in the country of destination begins to operate, they depend on the type of shipment. During the movement of the parcel by mail, it may pass various stages sorting in different parts of the country.
• Status "Arrived at the place of delivery". The shipment has arrived at the recipient's post office. As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening). But at the same time, any recipient has the right to receive a parcel without notification, having only an identity document and a tracking number with him.
• Status "Handing to the addressee". Parcel received.

Why is the information on the track code not displayed?

As a rule, information about the track code begins to be updated 7-10 days after receiving the track code, or 1-2 days after the (real) delivery of the parcel to the post office.
Small stores issue a track code immediately, but take the order to the post office when a certain number of parcels are collected, this can be 1 time in 7-14 days.
There are more stores, the delivery of parcels to the mail occurs more often, and accordingly, the first information on the track codes of such stores appears earlier.

What should I do if the parcel takes too long?

Please note that in the pre-New Year period, the number of orders and shipments of parcels increases tenfold, and for this reason, a noticeable slowdown in the circulation of parcels begins.
While the protection of the order is active, wait, and if the package has not arrived five days before the end of the protection, then open a dispute.
This is the specifics of shopping in China - goods are cheaper, but you have to wait to receive them.
Just before you place an order, you need to be prepared for the fact that the package can arrive quickly, in a couple of weeks, or it can hang out for two to three months, or not arrive at all.
But don't worry! Chinese trading platforms have a well-functioning buyer protection system, which will be on your side in case of fraud or non-delivery of the order.
Just wait until the protection is in effect and don’t worry, the package will arrive, and if it doesn’t arrive, the seller will return the money to you.

What should I do if the order protection time is running out and the package has not yet been received?

Ask the seller to extend the order protection time. If the seller does not respond, open a dispute.

Why did the weight change by 0g during the delivery of the package?

When passing through intermediate points, such as sorting centers, logistics centers and others, control weighing is not performed, which is why zero weight is indicated.

What should I do if the weight of the parcel has changed?

Change in weight is not a frequent phenomenon, but unfortunately it happens from time to time.

If the weight has changed slightly (by a few grams), then most likely the reason is the error of the scales, but upon receipt, it is still worth checking the package for traces of opening.
If the weight has changed more significantly (by 100 or more grams), then some items may have been stolen from your package.
There are also cases when the weight is entered into the computer manually without weighing, and the operator mistakenly enters 129 grams instead of 429 grams.

In any case, upon receipt of the parcel, carefully check the weight, whether there are signs of opening, carefully check the adhesive tape, and signs of external damage.
If you have any suspicions or the package is damaged, open the parcel at the post office, shooting a video.
If there is a shortage of investments, an act is drawn up in form 51, in this case it is better to refuse to receive - the parcel will be sent back to the seller, with all the documents.

If you do not find external damage, but suspicions remain, then you need to receive the parcel, after which you open and shoot a video directly at the post office in the presence of postal employees and, in the absence of any items, an act is drawn up that will need to be provided to the sender (seller / trading platform ) when opening a dispute.

Why is registration required?

Registration is required for full access to all system functions, such as receiving notifications of package status changes by email, tracking history, etc.

What should I do if the package is stuck with the "Export" status?

Failures in 30-50 days after export are in the order of things with China Post, Russian Post in cooperation with customs =)
In the end, 99% of such parcels reach the recipient.
Here is a real example, the parcel hung on export for 45 days, but reached the recipient.
It makes no sense to open a dispute, because. The fault of the seller in such failures is not. It is not possible to influence the calls or claims on the mail, it remains only to wait. :(

Another example of exporting within 68 days:


And another example of exporting more than 120 days:

What to do if the seller issued an incorrect track code?

This happens quite often, sellers in China earn very little on their goods, and in order to increase sales, sellers are forced to send orders for free.
In order to get a track code (register a postal item) in China, you need to pay 8 yuan (~$ 2), in the USA, when sending via USPS, obtaining a track code will cost $ 28
By ordering a product for $3, the seller wants to earn money, and if free shipping he needs to cover not only the cost of purchasing the goods, but also postage, as well as the cost of obtaining a track code.

Basically, sellers issue incorrect track codes not in order to deceive and not send an order, but simply so as not to go negative on such an order.
If your track code is not tracked, you can wait until the package reaches you (usually such packages arrive), and open a dispute a week before the end of the delivery period.
Or, 5 days after the issuance of the track code, open a dispute (dispute).

If the seller gave you someone else's track code, which is tracked, but the destination is different from your address, as a rule, this means that the seller is a scammer, in this case, open a dispute demanding a 100% refund due to "invalid delivery address".

If the track code with an incorrect checksum, open a dispute with the wording that the track number is not tracked and not correct, with links to services for tracking the official websites of the country of the sender and the country of the recipient.
And do not give in to the seller's persuasion that your parcel is already in your country, that the delay is due to your mail, etc.
And even more so, do not settle for any partial compensation for the delay.
As soon as you do this, the dispute will close automatically and the rest of the money will be transferred to the seller, but the package will naturally never arrive to you.
If the seller does not respond in the dispute, responds but refuses to return the money - feel free to transfer the dispute to a claim (Claim) as soon as it is available to you (3 days after the opening of the dispute).
Keep in mind it doesn't happen Free DHL, EMS, USPS etc. delivery. As a rule, sellers sending these transport companies - scammers.

Be vigilant and don't let yourself be deceived!

What is a dispute?

Dispute (dispute) is the only protection for your money when buying goods on Aliexpress.
If you are denied a dispute, then this decision is final.
Therefore, you need to carefully prepare for the opening of the dispute.
The reason for the refusal to dispute is often the rash opening of the dispute.
If the parcel has not reached you, everything is quite simple.
If the parcel has been traveling for almost 90 days, and the protection period has almost expired, open a dispute, and indicate in the conditions of the dispute that the goods have not been delivered.

In a dispute opened for any other reason, you will see a counter for 5 days.
If the seller does not answer during this time, then you will receive the amount that you requested in the dispute.
If the seller rejects the dispute, then you will have a button for converting the dispute into a claim - Escalate Dispute.
At the same time, the time on the counter in the dispute will increase to 15 days, and after it expires, the dispute will turn into a claim.

Money is returned on average within 10 working days (regulation up to 30 days).
If more has passed, then it is worth checking the account statement at the time of payment for the order - sometimes the money is returned on the same date.
Very often, refunds are not displayed in the electronic statement and you need to check with the operator whether there was a refund.

When should a dispute be opened?

It is more difficult when the goods arrived defective, the wrong color, the wrong model.
It is even more difficult if you have a complex electronic device and it does not work as you expected.
In this case, you need to prepare for the dispute carefully.
Provide evidence that you ordered a specific color, model - attach screenshots of the order, a copy of the correspondence with the seller that you have.
Take high-quality photographs of the received product.
Clearly, in English, justify why you think that the seller should compensate you for something.
If the device does not work correctly (does not catch GPS, Wi-Fi does not work, etc.), attach logs, screenshots taken using generally accepted programs.
This, of course, does not guarantee you victory in the dispute, but it greatly increases your chances.

How to open a dispute (dispute) on Aliexpress?

All payments through Aliexpress are protected by the Escrow system.
If there are any problems with your purchase, you have the opportunity to open a dispute and return the money or the goods!
Dispute opens before last day delivery, if the parcel has been sent but not yet received.

If the deadline is on the timer countdown expires, you can open a dispute within 15 days after the expiration of the protection period.

If the parcel does not arrive after the expiration of the protection (delivery) period, you need to go to the section "My AliExpress" / "My Orders", where all orders and their statuses will be displayed.

Opposite the picture of the product, we find the inscription open dispute and click with the mouse.

In the opened order details, we find the button open dispute in a column Options and click with the mouse.


The page for creating a dispute will open.
It is here that all claims are described, and it is also established required amount return.
You should not write the full amount of the item if it arrived intact and working, but the buyer was dissatisfied with the material or appearance.
If the package NOT RECEIVED, then by no means do not choose a partial refund (PARTIAL REFUND) when opening a dispute!
Must choose full refund (FULL REFUND)! After opening a dispute, the order is moved to Dispute Order.
If you have not closed the dispute within 16 days, it will be automatically transferred to the complaint (Claim).
If the problem is not resolved during the dispute, you can transfer the dispute to a complaint (Claim) within 4 to 15 days from the date the dispute was opened.
Sometimes the waiting time for a response to disputes can be from 15 to 60 days, depending on the specific dispute.
In order to convert a dispute into a complaint, you need to click on the “Escalate Dispute” button in the dispute properties.
After pressing it, the dispute goes to the consideration of Aliexpress employees.

How to open a dispute in Odnoklassniki?

If the delivery time of the goods has expired and the order has not arrived, you can open a dispute in the "My orders" section within 110 days from payment.
To do this, click on the "Complain" button next to the desired product.

Select the "Product not received" category.
This must be done after the delivery time of the order has expired (Delivery date.... - ....)
Please note that you will not be able to send a complaint until the delivery time has expired!

Or contact the official support service of the Odnoklassniki trading platform to resolve issues related to the goods you ordered.

What to do if the seller does not respond to your dispute?

In principle, this is good, does not react, it's his own fault =)
The dispute on Aliexpress has a timer.
If before its expiration the seller did not respond to the dispute, then the dispute is closed in your favor.

What to do if the seller rejected your dispute?

The only thing you can do is turn the dispute into a claim.
That is, invite the administration of Aliexpress to consider the dispute.
In obvious cases, when, for example, the goods clearly did not arrive, and the seller does not make contact and refuses you, the administration resolves the issue promptly.
In more complex situations, everything is much more complicated. The claim does not have an exact timeframe for consideration, so consideration can take a long time.
You must promptly respond to questions from the administration and provide the necessary evidence.
And even in this case, there is no guarantee that you will win the dispute.

How to communicate with the seller on Aliexpress?

The simplest and most understandable and familiar to all of us correspondence is by e-mail, the contact address is indicated in the seller’s card when considering the selected lot or product in the upper right corner. The method is the most affordable, but long, the seller may not have free access to the Internet or e-mail.

If you need a quick response, it is preferable to use other available communication methods. It is desirable to use this communication channel for the exchange of any materials, such as files, photographs, or other video materials.
The language of communication is English.

Communication with the seller through the page with an open store or order (order):
On the store page, click on the Contact Now button (contact the seller)

On the page with an open order, click on the Contact Now button (contact the seller)

We fill out the request in the form in the drop-down plate in English, confirm the input of information by pressing the Send button

Now we are waiting for a response from the seller in the Message Manager (Message Center) in your account.
After receiving a response from the seller, you can also write an answer there, or ask him about something else.
The principle of correspondence in an open order (order) is similar to that described above.
In the appropriate field (rectangle), write what you think is necessary, the address for sending, your full data if not indicated, explanations for your order (color, quantity, size, etc.).
The advantage of this correspondence is that it can be presented later as an evidence base in proceedings and disputes.
We read the seller's answers in detail in the order, in the mode of detailed viewing of your order.

What to do if the track code is tracked only on the site indicated by the seller and what is fake?

The situation for Aliexpress is quite commonplace and almost all sellers do just that.
But the "trick" is that the provided track number was tracked only on the site specified by the seller, and is not tracked on other sites.
The fact is that the cunning Chinese, saving on track numbers, make left-handed tracking services that show the passage of mail items based on approximate calculations.
As a rule, such parcels arrive, but with a different track code.
But quite often such parcels disappear (not sent)!
Wait, if it arrives, then you're lucky, if it doesn't arrive, then a week before the end of the delivery time, create a dispute (the reason is that the order was not delivered), and demand a full refund.

List of fake (fake) tracking services

• 17 Post Service http://17postservice.com (track codes of the format ############)
• 188 track http://188track.com (track codes format HS#########HE)
• EMPS http://empsexpress.com (track codes format KP - CN with checksum error)
• Feidu http:// eadu.com.cn (track code format 4000#####)
• Post-e-tracking http://chinapostetracking.com (track code format RA - CN with checksum error)
• Finland ( Hong Kong) Express http://hongkongexpresspost.com (RT - FI format track codes)
• FaSpeed http://faspeed.com (track codes format ############, RS - CN)
• Entreprise des Postes Lao http://www.laopostepl.com (XX ######### LA), official mail site http://www.laopost.com.la
• Post Air Mail http://postairmail.com (track codes format RH - HK, YZ - HK)
• CNZ Express http://cnzexpress.com (track format codes RH - HK, YZ - HK, S#######, LME#######, YA#########CN)
• WeDo Express http://wedoexpress.com (track codes format WD - CN)
• World-Shipping post http://ws-shipping.com (track codes format WS - CN)
• Mty Tracking http://mtytrack.com (track codes format ###########, 321**** (11 digits), NP***(9 digits))
• LiPu EXP http://lipu-exp.com (LP format track codes ######### EX)
• Sky56 http://www.sky56.cn (track codes in various formats)
• Transit Europe Asia http://www.tea-post.com (track codes format TEAPY##########YQ , PK#############, TEA##### #-## and etc.). As a rule, postal items with TEA track codes are safely delivered to the recipient, but the statuses of passage through Russia do not correspond to reality.

If your parcel was sent by a fake postal service, in this case, you will see a note (fake) located to the right of the company name next to each status.

How to track the track code in UA ######### YP format?

Track codes in the format UA ######### YP, UR ######### YP, YC ######### YW owned by Yanwen Logistics, these are not postal track codes, and are not related to track codes in the UPU (Universal Postal Union) format, they are just similar.
Track codes UA-YP and UC - YW tracked only until the moment the postal item leaves the territory of China, because. when transferred to Russian mail, they are marked with untraceable barcodes.
Track codes UR-YP tracked both in China and in the recipient country.
Track codes RG-CN also delivered by Yanwen Logistics, but tracked by country of destination.

This entry informs you of the date and time of the first tracking using the site service.
It is necessary so that you can see the actual delivery time from the moment you receive the track code from the seller.

My order on Aliexpress was "frozen", what does this mean?

This means that the Aliexpress administration suspects that the seller is performing unsafe actions towards buyers, and the order is frozen until the circumstances are clarified.
Therefore, for your safety, Aliexpress freezes the transaction for a certain period. Usually for about a week. During this time, the seller must provide the administration with documents that will clarify the situation.
During the freezing period, you do not need to do anything.
If the administration's suspicions are confirmed, the status of the order will change to "Closed" and the money will be returned to you.
Money is returned within 10 days to the account or card with which you paid for the order.
After about 7-10 days, if the seller is recognized as a fraudster, your order will be canceled, the seller's store will be closed, and the money will be returned to you back to the account from which the goods were paid for.
Sometimes it happens that the order is frozen after the seller has sent the goods (the track code is tracked), as a result, the goods come to you and the money is returned.

If the seller justifies himself before Aliexpress, then the order will be unfrozen and everything will go in the normal order.
Therefore, be patient and wait. Aliexpress cares about your safety.
Sometimes it happens that you return the money and the goods also come. Like this.

The seller sent a track code in the format RA ######### FI (RT ######### FI), what is it, and how to track such a track code?

Some buyers receive a track number from the seller with a non-standard ending FI. This method sending is quite rare and there is almost no information on the network on this issue.

The method of sending a parcel through Finland is indeed possible. Some sellers choose this method to get around the New Year's traffic jams at customs, as the workload on holidays increases many times over.

Previously, when there were congestions at the China post office on the eve of holidays due to a large number shipments, the sellers used Singapore Post, as they have a large sorting center that is designed for large loads. But in recent years, during the Christmas and New Year holidays, the volumes have increased so much that now Singapore Post cannot cope with them. As a result, sellers are increasingly looking for workarounds so that purchases reach faster. Delivery via the post of Finland can especially please the residents of St. Petersburg, since the parcel will not hang at the Moscow customs and then take a long time to get to the northern capital by Russian post. As a result, your purchase will reach you in a matter of days. What makes Aliexpress customers very happy.

Departure via Finland Post, like other transit parcels (for example, sent by Singapore Post), start their journey with a courier service that physically delivers them to the postal sorting point. A prime example is 4px. Chinese sellers book a track number in advance, send it to the buyer, and wait for the courier to pick up your order from them. Then the parcel goes through the sorting process in the courier service and sent to the specified postal service. In this case, the track will not be read anywhere, except for the local database of the courier service. In our case, on the official website http://en.4px.com

Thus, your order can travel approximately 10 days before it is sorted at the sender's mail. And only after that the track data will be distributed to other track number tracking services.
That is why there is a rule that within 10 days you should not even worry that your track is not being read. And only after the expiration of this period, you can start asking questions to the seller.

There are two options for the Finnish postal track number, which you can get from the seller:

1) Track type RA***********FI

After 10 days, this track will be tracked first at the Finnish post office at http://www.posti.fi/, and then on other tracking services.

This option is considered reliable and fairly fast.

2) Track type RT ********FI

Tracks of a given type of non-existent mail service Hongkong Express Post. Fictional postal service with a fake hongkongexpresspost.com service.

Sellers give out such a track for goods worth up to $ 10. Sellers save on shipping and send goods without a track. But since the Aliexpress system necessarily requires them to indicate the track number, then some store owners on Aliexpress send you a false track, which, as it were, is tracked, but in reality the parcel will come with a completely different track number that will be assigned to the parcel when passing the border. Accordingly, it will be impossible to track such a parcel.

But the sellers are forced to do this, because they want to sell the goods cheaper, and the generation of the left track number leads to the panic of the buyer and the immediate opening of a dispute. Moreover, usually a dispute in such a situation leads to a refund to the buyer, and some buyers also manage to receive the parcel =))))

And by indicating a false track and issuing a link to the site for tracking hongkongexpresspost.com, they calm the client's vigilance and the package manages to fly. As a result, everyone is happy. The buyer thinks that he controls the journey of the parcel and receives it. (Since in the end, a notification arrives at his address that the package has arrived). And, of course, the seller is satisfied, as he had such a good deal.
Of course, having received such a track, the buyer should not relax, since this service actively used by scammers. Therefore, having received a track for tracking by the Honkong Express Post service, you can safely assume that your product is shipped without a track number and it will be impossible to track its movement. Then make a decision whether to wait for such a package or immediately begin the long procedure for returning your money.

Chinese New Year. How does the post office in China work on holidays.

Chinese New Year is a huge holiday in China.
Officially, the Chinese New Year or Spring Festival in 2015 will be held from February 18 to 24.
During this period, all shops, factories and markets go on a big vacation, curtailing their activities. Postal services are no exception.
Many workers return to their homes on these holidays to celebrate with their families. Often, they do not have time to return to their jobs at the beginning working week. Therefore, the full-fledged work of the Chinese begins a week after the end of official holidays.
During this period, a huge number of parcels are certainly accumulating, which are waiting for their turn to be sent.
As a result, thanks to the Chinese New Year, it can be safely expected that parcels that do not have time to leave the border of China before the holidays can get stuck there for 2-3 weeks.

The structure of the international track number in UPU (Universal Postal Union) format

According to the rules of the UPU (Universal Postal Union) (standard S10), the IGO track number consists of 9 digits and 4 letters.
Track number structure: XX***********XX, where X are letters and * are numbers.
Example: RK190321410CN

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ - unregistered IGO weighing less than 2 kg (small package). Not tracked.
RA-RZ - registered IGO weighing less than 2 kg (small package). Tracked.
CA-CZ - registered IGO weighing more than 2 kg (package). Tracked.
EA-EZ is a registered IGO issued as Express Mail (EMS). Tracked.

Further, the track number indicates an eight-digit digital unique MPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function from the departure number.
At the end of the track number, two uppercase Latin letters are also indicated, which abbreviate the country of the sender according to ISO standard 3166-1-alpha-2 code. For example, CN - China, SG - Singapore, GB - Great Britain, DE - Germany, US - USA, etc.
Using the tool (implemented as an Excel document) published on the UPU website, you can check the correctness of the track number, as well as calculate the verification code using the known eight-digit IGO number.
It should be borne in mind that it is impossible to determine the country of the recipient by the track number of the IGO. This opportunity in principle, it is not provided in the structure of the track number.
Separately, we should mention the track numbers provided by commercial express carriers such as DHL, FedEx, UPS, etc. These track numbers do not fall under the classification of international tracks according to UPU standards and may contain various alphanumeric values.
You can track such shipments only either in the tracking systems on the websites of these carriers, or by using the universal tracking services, which will be discussed below, provided that this service supports tracking this carrier.

How can I find out which postal (courier) service delivers my order from Aliexpress.com?

If you made an order on Aliexpress.com and want to know which postal service the seller sent your order to, you need to follow 3 simple steps.

2. Select the desired order and click on "View data".

3. In the "Remarks" column you will see a link to the postal service website.

Tracking in Aliexpress.com order details

Do not trust the statuses that are indicated in the details of the order.
As a rule, statuses in detail are not related to real events in mail systems, or they are, but only partially.
Quite often, you can see the following statuses:

2015.05.29 13:04 (GMT-7): In transit (shipped by air) 2015.05.28 23:39 (GMT-7): Departure from Warehouse 2015.05.28 23:10 (GMT-7): Arrival at Warehouse 2015.05 .28 22:44 (GMT-7): Pickup successfully Translated as: 2015.05.29 13:04 (GMT-7): In transit (shipped by air) 2015.05.28 23:39 (GMT-7): Departed warehouse 2015.05.28 23:10 (GMT-7): Arrived at warehouse 2015.05.28 22:44 (GMT-7): Self-pickup completed And it only means that the seller independently indicated what actions he carried out with the order.
That is, nothing prevents you from writing that the order has been loaded, sent, etc., but in fact ... the order has not even been collected.

This is done, as a rule, not for the purpose of fraud, but simply to lull the vigilance of the buyer.
The order is "sent", the buyer is calm, the seller has additional time in order to collect the necessary batch for shipment.
And the seller can collect this batch both 1 and 3 weeks.
In order to speed up real, not virtual, sending, which is not tracked on the websites of postal services, you can open a dispute, and after that, the seller can send the order within 1-2 days after opening the dispute (verified).

Real example, fake status.

The seller, in the details of the order, indicates the following status:

"2015.06.18 00:01 (GMT-7): Direct Link, PostNord Receiving HUB, Item received for processing". Translates as: "The shipment has been accepted for processing."
And it is understood that the seller handed over the parcel to the mail. Screenshot

But on the website of the postal service, it is only indicated that the seller just registered the postal item.

18/06/15 05:00 Item pre-advice received Screenshot

Dictionary of standard phrases for communicating with sellers on AliExpress.

Contacting the seller.

Hello dear seller! Hello dear seller!

Dear seller! Dear Seller!

Dear, respected Dear Sir, Madame

Best wishes! Best Regards!

Best wishes! Kind Regards!

I'm really sorry! I'm really sorry!

I tried to contact you, but did not receive a response.I tried to contact you, but I haven't got any reply.

Sincerely! Best regards!

Have a nice day! nice day!

I apologize for the inconvenience caused. I apologize for the trouble.

Questions about the product.

Is this product in stock (or in stock) ? Is this item in stock?

Please send me some additional photos of this item. Preferably in good resolution.I kindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution.

Could you provide me with more information regarding this product?Could you please give me more information about this item?

What is the condition of this item?What is the state of this item?

What country was this product made in?In what country was this item produced?

Do you have a document confirming the date and place of purchase of this product (cash receipt, invoice)?Do you have a document that confirms the date and the place of this item purchase (cashier’s receipt, bill)?

Do you have warranty card for this product? Can you send me a copy of it?Do you have a warranty service coupon for this item? Could you please send me the copy of it?

Does the software come with a disc?Do you provide the disk with software?

What is the main software currently installed?What basic software is now installed?

Device serial number?What is the serial number of the device?

Does it come with a case? Do you provide the case?

Is a mounting kit included?Do you provide the complete set of fastenings?

Is a charger included? Do you provide a charger?

Please send me photos of the information label of this product, where the country of origin, fabric composition, size, power supply specification, serial number will be visible.Please, send me the photos of information label of this item, from which I could find out the country-producer, structure of the fabric, size, the power unit specification, serial number.

Whether this thing laundry or dry cleaning?Was this item laundered or dry-cleaned?

Did you give this product to an atelier, a workshop for repair, adjustment to the figure (height)?Have you taken this item to the atelier, to the workshop for repair, alteration to the body (height)?

Does this product have visible, hidden defects?Does this item have visible, hidden defects?

Can you measure the length of the insole?Could you please measure the length of the insole?

How long has this product been in use (used)?How long was this item in use (used)?

How would you rate the condition of this item on a scale of 1 to 10 (0 = terrible, 10 = flawless)?How would you evaluate the condition of this item in ten-point system (0- terribly, 10 - irreproachably)?

Is this item brand new with tags, labels, stickers in original packaging?Is this item absolutely new with tags, labels, stickers in manufacturer's box?

Is the power supply of this device rated for 110 or 220 volts? Or is it a universal 110-220?Is the power unit of this devi e rated at 110 or 220 volts? Or is it universal 110-220V?

Does this product come with a European or US power plug?Is this devise supplied with a plug of European or US standard?

How long has this device been used?How long was this device used?

I don't want to buy the whole lot. I need one item. Can you retail for me?I don't want to buy the whole lot. I need to buy only one piece from the lot. Can you sell the item retail for me?

Making an order.

If you wish, we can cancel our transaction.If you like, we can cancel our deal.

Please change your shipping address if possible.Please, if you can, change the shipping address.

Please check the product for defects and defects before sending it.Please check the product for defects and spoilage before you ship it.

I ask you to properly pack the item(s) I purchased. Willing to pay extra for it.Please pack up the purchased item(s) good. I'm ready to pay for it additionally.

Please indicate on the customs declaration the following value of the parcel: ... $I kindly ask you to specify in the customs declaration the following value of a parcel: ... $

I ask you to send me this product as "used" having removed all stickers, labels, price tags from it.Please, take all the stickers, labels, and price tags off and send me the item as "used".

Is it possible to additionally insure the parcel? For the amount... .Is it possible to insure the parcel additionally? To the amount of ... .

Coupons, discounts.

Hey! I really like your store. Can you give me a discount? Thanks!Hi! I love your store. Can you give me a discount? thank you!

I am interested in buying your item(s), but I think the price is a bit high. Can I ask for a discount?I'm interested in purchasing your item(s), but I think the price is too high. Can I ask for a discount?

If I buy several different items from you, can I get a discount?If I purchase a few different items, can I get a discount?

I have already ordered from you.I already ordered from you before.

Your price is too high. I can buy one for... at the store...Your price is too high. I can buy the same for ... from...

Delivery, track number, tracking.

I am interested in buying your product(s), but I see that you do not ship orders to the country where I live (Russia, Ukraine). Can you make an exception for me and ship the item(s) to me via EMS?I’m interested in purchasing your item(s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS?

I would like to ask you to send the parcel via EMS.I would like you to send the parcel via EMS .

"I'm interested in buying your item(s), but I'm not satisfied with the shipping method offered because it is: 1) too expensive. 2) involves high customs fees. 3) the package will take too long. 4) too unreliable .""I'm interested in purchasing of your item(s), but the way of delivery you suggest isn't convenient for me because: 1)it's too expensive. 2)the customs duties are too high. 3)the delivery will take too much time. 4)it's too unreliable."

You can send this item(s) to me at Russian Federation(Ukraine, Kazakhstan, Belarus) via EMS ?Could you please send this item(s) to Russia (Ukraine, Kazakhstan, Belarus) via EMS ?

I have purchased item(s) from you .... Please tell me, have you sent the parcel yet?I have purchased next item(s) from you .... Please let me know if you have already sent the parcel?

Can you tell me the date you sent the package?Could you please tell me the date when the parcel was sent?

Please send me a tracking number to track the progress of the shipment.Please send me the tracking number.

Unfortunately, I still have not received the item(s) sent to me.Unfortunately, I haven't got sent item(s) yet.

I still haven't received the package.I still have not received the parcel.

Is this the right track? Is this track correct?

Please, if possible, check in the mail is this the real track of the parcel? Or maybe some mistake in the track number?Please, if you can, check your post office is the parcel real departure? Or can some sort of error in the track number?

Please provide documents from the post office to prove that you sent the package to me, thank you!Please provide the supporting documents from the Post Office to prove that the parcel was sent to me, thank you!

I still have not received the sent package. Can you initiate a search for her and receive insurance compensation?I still haven't got the sent parcel. Could you please initiate the search and insurance compensation?

This will help to avoid unnecessary customs payments.This will help to avoid duties.

Due to the delivery delay, please extend the delivery time in days....Due to shipping delays, please extend delivery date by .... days

Why don't you want to extend the delivery time?Why don't you want to extend the time for delivery?

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the package).

The package is already in my city, but I still can't receive it.Parcel is in my town, but I still can't get it.

The track shows that the package was sorted in Moscow. It usually takes 7-15 days for the package to reach me after that.The track shows that the package left sorting in Moscow. Parcels usually requires 7-15 days to get to me after that.

I'm sure the package was not lost.I am sure that the package is not lost.

I will wait for the package until I receive it. Or until it becomes clear that the package is lost.I "ll wait for the parcel until it is received. Or until it is clear that parcel is lost.

When I receive the package, I will immediately confirm the order.When I get the parcel, I will immediately confirm receipt of the parcel.

Disputes, disputes, claims.

You promised me a full (partial) refund for the item(s) you purchased, but you haven't done so yet. Can I ask why? When will you make a return?You have promised me a full (partial) refund of money for item(s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?

Can you guarantee a refund of the return cost if the product I received is not as described?Do you guarantee the compensation of the return cost in case the item doesn't correspond with description?

Please refund the full amount paid to me as soon as possible.Please refund me in full asap.

The product sent to me is not as described (broken), but it is too expensive to send it back to you.The item delivered to me doesn't correspond with description (it's broken), but it's too expensive to send it back to you.

The item I purchased from you needs to be repaired. As I was informed in service center repairs will cost...The item I have purchased from you needs to be repaired. In the service center I was told that repair will cost ....

Unfortunately, I have to turn the dispute into a complaint.Unfortunately, I have to turn the dispute into a claim.

I only have a few hours to open a dispute. I have to open it so as not to miss the deadlines.I "ve only got a few hours to open the dispute. I am forced to open it, not to miss the deadline.

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the package)If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for a parcel).

Positive reviews.

I left you positive feedback. Please leave feedback to me.I have given you positive feedback. Please give me the feedback in response.

I just received the package! She's all right!I just received the parcel! The parcel is all right!

I will leave a very good reviewI will leave a very positive feedback

Thank you for your cooperation!Thank you for your cooperation!

Thanks for your patience and understanding.Thank you for your patience and understanding.

I'm sorry for the panic. I am sorry for my panic.

Thank you for your understanding.Thank you for your understanding.

A complete, truthful description of the item.The full and true description of the item.

Good price. good price

Excellent communication. great communication.

Nice to deal with.It's a pleasure to deal with.

I will buy more. I will purchase more.

Real professional. A real professional.

Goods match the description.The item corresponds with description.

Goods received in the shortest possible time.The item was delivered very fast.

Great seller! Great seller!

Negative reviews.

If it turns out that the information you provided about the condition of this product is not true, I will be forced to leave you a negative review.If it turns out that information of the item condition you provided is not true, I will have to leave you a negative feedback.

I am forced to leave you a negative review, because I still have not received the product (s) (the received product does not match the description).I have to give you a negative feedback because I haven't received the item(s) yet (the delivered item doesn't not correspond with description).

I received an item that does not match the seller's description.I have received an item that doesn't correspond with the seller's description.

Product has not yet been received.I still haven't received the item.

The size indicated in the description does not match the size of the product received. @Track24_robot to your Telegram contact list or follow the link https://telegram.me/Track24_robot and install Telegram by clicking on the "Get Telegram" button or click on the "Send Message" button.

After installing the application, go to the dialogue with the bot.
Send the initial command: /start
Get Telegram Id, for this send the command: /id
Specify the received id in the notification settings (on our website).
That's all, soon you will start receiving notifications in Telegram.

Why is it necessary to specify the country of destination in the notification settings?

In order for our system to automatically track the location of international postal items (UPU) both in the country of the sender and in the country of the recipient, it is necessary to determine from which and to which country the parcel is sent.

The postal service of the sender's country, our system determines by the format of the track code, and the system receives the postal service of the recipient's country when connected to the postal service of the sender's country.

Unfortunately, postal services do not always provide information about the country of destination.

In this case, statuses are received by the postal service whose country is specified in the notification settings.

How to check if a phone, tablet, laptop and other devices have FSB notification

All registered notifications (notifications) are in the database of the Eurasian Economic Commission.
From this database, you can find out whether it is possible to import into the territory of the countries of the Customs Union of Russia, Belarus and Kazakhstan a specific phone, tablet, laptop or any other device containing encryption (cryptographic) means or being an encryption tool.

This database has become more relevant in connection with.
Some postal intermediaries (for example, Parcel) check the presence of notifications for purchased devices and do not allow delivering such devices to Russia and Belarus using courier delivery methods.

The database has a search.

It is important to bear in mind that the search by model name does not always end successfully.

The problem is that the manufacturer can indicate the name in different ways, as well as submit a notification (notice) to the FSB for a series of products.

For example, the name for an Apple iPhone might be:

• "Smartphone iPhone 4S",
• "Smartphone model A1457" (not iPhone 5S),
• "A1533" (not iPhone 5S),
• "A1453" (not iPhone 5S),
• "A1530" (not iPhone 5S),
• "Smartphones trademark"Apple" models: A1586, A1524, A1530, A1457" (not Apple iPhone 6)
• "A1549" (and not Apple iPhone 6 at all),
• "A1522" (and not Apple iPhone 6 at all),
• "Smartphone Model A1688" (not iPhone 6S Smartphone),
• "A1633" (not iPhone 6S Smartphone),
• "Smartphone Model A1687" (not iPhone 6S Plus Smartphone),
• "Smartphone model A1662" (not iPhone SE),
• "A1723" (not iPhone SE).

Similarly, Google Nexus 6 is contained in the database under the name "Smartphone LG-D821", so you can find it in it by alphanumeric code, and not by Nexus. But the Nexus tablets produced by Asus are contained in the database by the series "Tablet PCs of the M ******, T ******, F ******, Nexus ****** series" and " ASUS NEXUS Series*** Tablet PCs.

Also, the LG G Flex2 smartphone cannot be found by this name, because. in the "Unified Register of Notifications on the Characteristics of Encryption (Cryptographic) Means and Goods Containing Them" it is listed as a specific model - "Smartphone LG-H955".

It doesn't make much sense to look for goods that the manufacturer or official distributor officially supplies to Russia, because. everything is in order with legal suppliers with FSB notification. Legal entities can register a notification at the Center for Licensing, Certification and Protection of State Secrets of the FSB of Russia, while state duty is not charged. In addition, they can use the services of third parties, such as MinPromTest. For individuals registration of the FSB notification is unlikely to make sense, since such services, when used by third parties, can cost 10-20 thousand rubles.

Also note that it is better to indicate in the customs declaration exactly the name that is contained in the database of notifications. It is for this reason that it is worth searching the database for devices legally supplied to Russia.

List of cryptographic means restricted for import into the customs territory customs union

A notification is a document of a permissive nature, the presentation of which the customs authorities require from business entities when importing cryptographic means into the EAEU, formerly referred to as the Customs Union.

Encryption (cryptographic) means, the import of which into the customs territory of the Customs Union and export from customs territory customs union limited

• Printers, copiers and facsimile machines and their electronic modules having encryption (cryptography) functions
• Pocket machines for recording, playback and visual presentation of data with computing functions, having encryption (cryptography) functions
• Cash registers with encryption (cryptography) functions
• Handheld computers with encryption (cryptography) functions
• Computing machines and their parts having encryption (cryptography) functions
• Computer devices with encryption (cryptography) functions
• Electronic modules and parts of pocket machines having encryption (cryptography) functions
• Subscriber communication devices with encryption (cryptography) functions
• Base stations with encryption (cryptography) functions
• Telecommunications equipment and parts thereof having encryption (cryptography) functions
• Software encryption (cryptographic) tools, regardless of the information carrier
• Broadcasting or television apparatus and parts thereof having encryption (cryptography) functions
• Radio navigation receivers, remote control equipment and parts thereof, having encryption (cryptography) functions
• Equipment for accessing the Internet and television receivers with a communication function, their parts having encryption (cryptography) functions
• Electronic integrated circuits, storage devices having encryption functions (cryptography) or containing encryption (cryptographic) means
• Other electrical machines and apparatus having individual functions containing encryption (cryptographic) means

How to delete (why not deleted) the track code from the "Tracking History"

In order to remove the track code from the tracking history, you must:

• Transfer the track code to the archive (by clicking on the cross to the right of the track code)
• Delete the track code from the archive (by clicking on the cross to the right of the track code)
• 60 days

In the tracking history, the colors change depending on the number of days that have passed since the status was updated:

• 0 - 3 days
• 4 - 6 days
• 7 - 29 days
• 30 - 59 days
• 60 days

How to check if Push notifications are received in the Track24 app, and what to do if notifications are not received

To receive Push notifications, you need to log in to the application, and you also need to have google play services installed on your device (relevant for devices with custom firmware).

You can check push notifications as follows:

• Log in to the site, open the account settings and click on "Done".
• You will be sent a push notification that changes have been made to your notification settings.

What to do if messages are not delivered at all?

Here are a few possible causes:

• The user has not registered any active Google account on the phone;
• Legacy version Google Play Services, in this case, you need to update them, for this you may need to update the entire smartphone system;
• Disabled notifications for the application (tick on the application page in the phone settings);
• Restricted the application to work in the background (the setting is located in the "Data Usage" menu);

In order for the Track24 application (and other applications) to receive a Push notification, your phone must contact the server and check if there is a new message for it, pick it up if there is one, and transfer it to the desired application so that it will already display it. This means that the phone must always keep an Internet connection, even if it is in your pocket. All this consumes the phone's battery, and many manufacturers, trying to extend the smartphone's battery life on a single charge, limit the receipt of Push notifications, or make the check very rare.

As a rule, the reasons for delays and non-delivery of Push notifications should be looked for in the “power saving” settings (for example, Stamina on Sony devices), “application optimization”, “security”, etc. and here every manufacturer of smartphones based on Android invents its own bike, and often remakes it from update to update.

It is worth noting that disabling Push notifications has a very weak effect on power consumption, compared to the consumption of LTE or a gluttonous application. Enabling or disabling Push notification optimizations changes the smartphone's battery life on a single charge by a maximum of a couple of percent.

Samsung Galaxy S6

An application that may interfere with receiving push notifications on Samsung Galaxy S6, is called . This is a separate application that can be found in the system settings as well.

In the Smart Manager app, you need to click "options" in the upper right corner. "Setting Notifications". And turn on the "Degraded performance" switch. The name is very strange and confusing, given that it worsens performance in the off position. To receive Push notifications, the switch position must be as in the picture. The "Energy Saving" switch does not produce much effect, but you can turn it on too.

On ASUS devices

• 
  On ASUS ZenFone 2, apps may not launch after rebooting the device or unloading an app from the device's RAM. To resolve this issue, allow the application to auto-launch in the AutoPlay Manager settings.

On HUAWEI devices

There may be the following problems and ways to solve them:

• If power saving mode is enabled, pop-up windows may not be displayed. To solve this problem, add the application to the list of Protected Applications in the Battery Manager.
• The application can be unloaded from the device's RAM using operating system. To solve this problem, pin the application to the device's RAM using the Application Manager and add it to the list of Protected Applications in the Battery Manager.

On Meizu devices

There may be the following problems and ways to solve them:

On Lenovo devices

There may be the following problems and ways to solve them:

On Samsung devices

There may be the following problems and ways to solve them:

• The application may not start after the device is restarted. To resolve this issue, allow automatic restart for it. For example, use the Smart Manager app. Go to Smart Manager > RAM > App.Autoload. and turn on the switch of it.

On XIAOMI MIUI devices

There may be the following problems and ways to solve them:

On ZTE devices

There may be the following problems and ways to solve them:

How to pin an app to your device's RAM

Open Task Manager. For example, press and hold the middle button until a list of all running applications appears on the screen.
Find an app.
Click the Lock icon next to the app's name.
The Lock icon indicates that the application is pinned to RAM.

In Xiaomi phones, you need to allow the application to receive notifications in the security settings.

What to do if you do not understand something about the delivery process of your order

Track24 is not a logistics company, we are a regular aggregator of electronic mailing statuses.

Our service in automatic mode sends requests to logistics companies, processes and issues them to users of our services.

If your order statuses do not contain detailed information about the location of your order, we will not be able to provide you with more detailed information than that indicated in the statuses of logistics companies.

We do not know more than what is provided on the carrier's website and cannot influence the speed of delivery, change the delivery address or contact details of the recipient.

If you want to clarify the details of the delivery of your order, contact the carrier / marketplace, and he will be able to competently answer all your questions.

If you want to make changes to the delivery address or the time of receipt of the order, contact the carrier and agree on the place and time of receipt of the order.

If the tracking does not display up-to-date information (for example, "Loading on the plane"), even though you have already received the package, this does not mean that our service does not work well, most likely the fact is that the carrier does not provide up-to-date information.

This article will be relevant for those Aliexpress buyers whose package is stuck at the export-import stage.

Track with full tracking or partial?

To begin with, you need to make sure that your track number is in international format and must be tracked throughout the entire route of the package. Since, if your goods are sent by a cheap postal service, then most often it will be tracked only in China. And the status indicating that the package was exported will be the last one. Then you will not be able to track it in any way, the statuses will not change and the package goes without a track. You will need to wait for notification.

The international track looks like this: AAxxxxxxxxxxxxBB Where the first two letters indicate the type of shipment, followed by a combination of 9 digits and the last 2 letters indicate the code of the postal service.

If the package is stuck in export.

If your track number is international and should be tracked, but the package has been exported for more than a month, then on the one hand, no one seems to be responsible for it. Since the postal service, which sent it to the border, had already exported it and completed its obligations. And the mail of the country of departure has not yet received the parcel.

And, if you contact both the mail of the sender's country and the mail of the recipient's country, then everyone will shrug their shoulders and officially answer that they cannot influence the export-import stage in any way.

But, on the other hand, according to the rules of postal services, the sender of the parcel can submit an official application for the search for the parcel. That is, your seller, in principle, has the opportunity to find out where the package is. And if suddenly she is stuck in export, then ask her to find and "adjust".

The only thing is that this procedure requires time and effort. The seller needs to make a statement and send it. Or personally come to the post office and fill out the form to search for the parcel. Therefore, not all Chinese agree to do something. And sometimes they just say that the buyer himself should look. Although they simply excuse themselves, and until the parcel has gone through the import process and has not reached the post office of the recipient's country, only the sender can find it.

And some postal services simply do not accept applications for the search for a parcel if it has already been exported.

But in any case, if the package is stuck and hangs in export for more than a month or two, then write to the seller and ask him to find out what is wrong with your package. Perhaps he can find her.