The Infoline company has been operating in the Internet services market for more than 10 years. During this time, thousands of people from Moscow and cities of the Moscow region became regular users of Internet services from the Infoline company.
Today, the Internet provider "Infoline" provides not only access to the Internet. The company has developed a multi-service network “Smile”, which includes a number of useful and relevant services. Thus, Infoline subscribers receive free access to the Smile local network - a unified network for all cities and regions in which the company operates. The Smile local network allows participants to exchange files, communicate on the Soviet Server forum, play online games, download movies, music and books. It was created to help parents of the younger generation special service“Children's Internet”, which restricts access to the local network and Internet resources of dubious content. Residents of cities in the Moscow region can also use Infoline services to connect a landline phone to short terms and at reasonable prices.
Smile is a Moscow telecom operator, which after nine years of independent existence joined the Virgin Connect group of companies, which in turn is part of the Virgin Group. The provider’s services also extend to the Moscow region and are available to both individuals and corporate clients. Through personal account Smile subscribers are provided with the functionality necessary for remote control services.
Personal account features
Customers who have connected to the provider's telephone, Internet or digital TV services are allowed to carry out operations on personal account subscriber through Smile’s personal account, for example:
- View information on the contract and connection.
- Set up automatic payment to have continuous access to the desired service.
- Pay for services online using bank cards and electronic wallets.
- Track the amount of traffic consumed (for Internet services from Smile).
- Extend the use of a service that was not paid on time for 5 days by activating the “Promised payment” option.
Registration and login to your personal account
The official Smile website allows new subscribers to inform the operator of their interest in its services through electronic form, available by clicking the “Connect” button. Filling out the form will not take more than five minutes - the client only needs to provide a name, mobile number and, if desired, email, and also check the boxes required services from the proposed list. The company's employees register and process the application, and the client receives a call back, during which all connection details are discussed.
After the service is activated, the subscriber receives an information card with identification data - password and login, which are a pass to Smile’s personal account on the provider’s website.
All subscribers use a single authorization form, but their credentials differ in the prefix. Users of telephony services log in using the tel* format login, account TV service users are protected by a login with the prefix *iptv; for Internet accounts, a prefix is not required, and the login coincides with the username for establishing an Internet connection. In addition to the login, a mandatory means of identifying the client for access to the personal account is a password, which is initially issued by the operator, but can be replaced on the first visit to the account.
Smile is a new Internet provider that is gaining more and more consumer respect. New network, developing its structure, can already boast a large number users who can be confident in the future.
Smile Internet - Personal Account
Just like many other providers, Smile provides access to the user’s Personal Account, which simplifies everyone’s life hundreds of times. Your personal account will allow you to gain online access to a number of services, which was previously impossible.
How to log into your personal account
- To enter your Smile Personal Account, you will need personal data, namely your login and password.
- We go to the official website of the provider http://www.smile-net.ru/, go to the section “ Login to your personal account» Enter your data in the required fields and get to your personal account.
Smile personal account functions
The multifunctionality of your personal account will make life easier for every user. What does its use give?
- First of all, each user receives personal information about the account status, all operations that are carried out within the personal account, access from anywhere in the world is convenient, isn’t it?
- The second advantage is Topping up your account by any means, be it a bank card, an online wallet, or even an SMS payment from a phone account, also here you will find your personal account number and can top up your balance through the terminal.
- Not satisfied with the tariff? No problem, look through the possible tariffs and change to the one you like best. Or maybe you want to go on vacation? Block your personal account until you return so that your balance remains at its previous level and the subscription fee is not charged.
- You can also view all information regarding the contract and connection.
- Technical support will help you solve all problems with your Internet connection as quickly as possible.
- Is the password too complex? If you can’t remember and have to carry notebooks with you all the time, change the password to your personal one, which you like.
Official website of the Internet provider: www.smile-net.ru
I’ve been eating this cactus called “Smile” for several months now and for some reason I’m not up to the promised smiles. I joined solely because there weren’t many other options. The Internet works disgustingly: there is no guarantee that the connection will not suddenly stop. Breakups often occur at the most crucial moment, during prime time. There can be several gaps per day, they can last 2 minutes or 15. Once there were no gaps for two days. They said that something was allegedly flooded there and that the manager in our house was to blame. According to the tariff, the speed is 70 megabits, but in reality it barely reaches 50 megabits maximum in torrents, pings suck - 100-200 ms - everything lags in games. I have already made requests for support on this issue several times. Their guy came a couple of times, changed the router, lazily tried something on for show, said he didn’t know what was wrong and left. At first they tried to tell me that there was something wrong with my computer, but I tried both from the laptop and from the computer and the result was the same. The support says that they supposedly need to change some equipment, they say wait for the network to be modernized, and they don’t promise anything else. In general, as soon as the opportunity arises, I will immediately leave them; I don’t need such quality for nothing.
I connected their TV, in principle everything is fine, the choice of channels is large, and the TV itself does not fail. If something happens, you can connect an additional package; I took the educational and children's packages.
Great provider!
In general, I like the Smile Internet provider, since I have been using its services for almost a year and have no special complaints. Before this, there was another provider that did not work more often than it worked. So when I changed it, I breathed a sigh of relief.
There were no problems with Smile from the very beginning. The guys work quickly. They connected me to the Internet on the day I applied. I submitted a request for connection in the morning, and by the evening they connected it to me. We tested it right away, and only after that I signed an agreement for the provision of services.
A convenient personal account on the provider’s website, several ways to pay for the Internet, and there are bonuses for activity or loyalty. You can also improve or worsen your tariff plan in your personal account. Comfortable.
The Internet itself works stably. I have a tariff of up to 100 Mbit/s. It is clear that 100 Mbit/s is extremely rare. Most often late at night. Usually about 70 Mbit/s and that’s enough for me.
The support is working fine. Not so long ago the Internet did not work for a day, it turned out that there were problems with the cable. After the call, the technicians arrived and fixed everything. They didn’t take any money for it, they say repairs are included in the price of the tariff. I was pleased with this level of service.
Things are not always stable
Several months ago I connected to the Internet from the Smile provider. It works, but there are also many disadvantages. The Internet speed is quite good, but the connection is often interrupted, conversations with technical support may lead to nothing and you can only wait. Fortunately, for me these problems are not critical, and I can be without the Internet for some time, but it’s still unpleasant! I would not recommend this provider to my friends, but I would like the company itself to work on stability and on the work of your technical support, yes, there are normal guys there, but there are also those who do not understand anything at all.
They provide poor quality services!
I have been using the services of an Internet provider not so long ago, but this company has already managed to prove itself not very well. Firstly in technical support It’s impossible to get through by phone, you have to wait a long time for a specialist to answer. And if you do get through, it turns out that they can’t or don’t want to solve your problem. The quality of the Internet also leaves much to be desired. The declared speed simply does not match, which makes it inconvenient to use the Internet from multiple devices. In general, I’m thinking about changing my Internet provider, because I would like more care for the client.
Good internet
I chose this Internet provider for myself based on numerous recommendations from friends and acquaintances. One hundred percent satisfied with how the Internet works. The quality of the Internet connection is good, does not freeze, the connection is fast. Normal, reasonable price, happy. If necessary, I call technical support, they will always help solve any problem related to the Internet, they are polite and responsive! Satisfied.
A month ago we connected to the Internet from this provider. It took me a long time to choose from all the providers, but I came to the conclusion that Smile suits me better in the price category.
There were no problems with the connection. I left a request on their website, they called me the same day to confirm, and two days later the technicians arrived. Connecting and testing did not take much time. The fact is that I already had the Internet from this provider in my housing complex, and this simplified the connection. The craftsmen brought a contract for the provision of services. The first month is free for a new user, so there was no need to pay anything right away.
According to my tariff, my Internet speed is 200 Mbit/s. Movies are downloaded in HD quality in approximately 3-5 minutes, that is, the speed is good. But this speed is not always the case. Morning and afternoon only. In the evening, of course, the speed drops, since the influx of users is large, as far as I understand. At night the speed is generally ideal.
During the month of use, the Internet never lagged, so in terms of the quality of service, I have no complaints. We'll see what happens next, but I hope there won't be any problems. So far, I am pleased with the choice in favor of this provider.
unprofessionalism
I have been using the Internet from the Smile company for at least 1.5 years in Shchelkovo. I'm very dissatisfied with my job of this operator. Firstly, my TV set-top box, or rather the remote control for it, broke down in the department maintenance They told me that they don’t have TV set-top boxes yet, but when they do, they will bring them. OK. I call after a certain interval, they answer me that you know, but they have been dismantled. Or maybe it wasn’t, gentlemen?! They offered me to buy this stupid console myself, but you just have to pay for the setup. Second point. During vacation, I often turn off the Internet so that I don’t get charged AP. They did not have such a shutdown function. They advised me to turn off the router and write a letter. Where the text was compiled by them and upon arrival they will recalculate me. As a result, as it turned out, during my absence, my Internet was turned off for non-payment; when I called, it turned out that they would be able to recalculate, unless the services were provided through the fault of the company. Why lie? The company is completely unprofessional in my opinion.
Smile is not ADSL)))
I recently switched to Smile. Before that, I used the services of an ADSL provider, where the speed was not so high. There weren't many TV channels, so I wanted to expand the review. I connected digital TV, now there are many channels and the TV does not disappear. My Wi-Fi router was on the list recommended by the company, so the installation was done for free. But even if I had to pay, I would not refuse such an offer. The TV works well, I didn’t notice any network failures either. There were no problems with interruptions, but I contacted support several times. The issue was resolved over time.
Completely satisfied.
I would say that this is simply an excellent provider. I have been using the services of the smiley provider for several years. And I can say that they always strive to improve themselves, both in quality and in service. Their Internet is excellent and maintains its speed quite well, one hundred megabits are constant and work quickly without any restrictions. Payment is also not high monthly, replenishment is possible without leaving home and in several ways, not only with a bank card but also with electronic wallets, which is convenient for me. The television is simply of excellent quality, although there aren’t many channels like for me, it’s not slag, and all the interesting ones are worth watching. Adequate support.
Company Smile- telecommunications provider on the Russian market. The company offers a wide range of services for individuals and business representatives, including Internet access, profitable telephony, digital television packages, video surveillance. The company's clients can use virtual PBX and public Wi-Fi.
The Smile company provides telecommunications services to residents of Moscow and cities in the Moscow region.
In 2016, the provider became part of one of the largest telecom operators in Russia, Virgin Connect. This allowed us to significantly expand the range of services and improve the quality of customer service.
Currently, the provider is ready to provide users with an expanded package of services for legal entities, high-quality digital television, updated favorable rates for telephone communication. The company offers clients to use the “Trust payment” service. Experts also provide free technical support.
To pay for services, you can use the autopayment system or pay using bank card.
Smile and Infoline
On the market, the Smile Internet network is represented by the Infoline company, which provides home network services, fixed telephony and Internet access.
"Infoline" has developed a multi-service network "Smile" - single network for all cities and regions of Moscow and the Moscow region. The network makes it possible to share files, communicate on a forum, participate in online games, watch movies, download music and books. It was developed especially for young users. Children's Internet", which allows you to limit access to resources that are undesirable for viewing.
Personal account
For the convenience of servicing users, there is a personal account on the company’s official website. In order to use its capabilities, you must register on the Smile company website.
Login to Infoline - personal account Smile: user.smile-net.ru.
In the menu section, select the required service - Internet, telephony, digital TV.
To use the “Internet” option, you must specify your username and password used to gain access to the network. To use access to the “Telephony” section, you need to enter your phone number and service agreement.
Your personal account contains the following sections:
- General information - subscriber’s personal account number, information about the tariff plan and billing period;
- Payments - payment history;
- Change password;
- Contacts;
- Payment by bank card.
Official website
The official website contains information about the history of creation and the main activities of the provider. Interested parties can familiarize themselves with the latest news and information about partners. Also on the website page you can find information about available vacancies and requirements for applicants.
Internet provider Infoline - official website www.smile-net.ru.
On separate page information about promotions, discounts and tariffs for residents of Moscow and the Moscow region is posted.
Separate sections of the site are devoted to the procedure for using the provider’s services: unlimited Internet access, purchasing Wi-Fi equipment and connecting shopping centers, and restaurants, installation of video surveillance and virtual PBX for offices.
Customers will find information on how to subscribe to antivirus programs and software.
The website contains detailed information about payment methods for services. The company offers several options: trust payment, online automatic payment from Sberbank, payment using a bank card, payment systems, bank terminals and mobile application Sberbank online.
For those wishing to use telephony services, on the website you can find information on tariffs in force in the capital and region, as well as the procedure and conditions for connecting a telephone in a country house. Subscribers will find information about the conditions for using long-distance and international communications.
A separate section contains information on the procedure for paying for telephony services in various ways.
On the page dedicated to digital television users can familiarize themselves with the proposed tariffs, connection procedure, list of channels and payment methods.
For business representatives, the creators of the site have posted information on the procedure for connecting corporate Internet and telephone communications in the office, business centers and shopping complex.
Individuals living in the suburbs will be interested in information about the use of services in the private sector or cottage community.
The site contains very detailed instructions on the use of digital equipment.
Residents of the Moscow region can also find out how to use the services of the provider. The site contains information about the terms of use high speed internet, telephony and digital television in Lyubertsy, Krasnogorsk, Balashikha, Korolev, Pushkino, Mytishchi and other cities of the Moscow region.
Connection
In order to become a subscriber of the Smile company, you need to contact the company’s employees who will provide detailed information about the terms of use and the procedure for connecting the services of interest, will familiarize you with the tariffs and help you choose the most convenient tariff plan.
To connect services, you can call the provider’s phone number or send a request by email.
Internet
The Smile company is a leading provider and provides telecommunications throughout Moscow.
The company's subscribers can use high-speed Internet with free access to local network, a large selection of tariff plans and free connection services.
The company offers favorable rates, promotional offers and bonuses for new and existing clients.
For fans of online games, the company’s specialists have developed the “Static IP address” service, which provides permanent access to online games.
For the private sector
Currently, the provider provides the opportunity to use high-quality fast Internet not only to city residents, office employees and visitors to shopping centers. High-speed Internet has become available to residents of the private sector or cottage community. Connecting the Internet to a country house has become simple and accessible thanks to the use of modern technologies.
Many have already appreciated high quality home internet and favorable rates. To connect the Internet to a country house, you need to contact the company’s specialists who will assist in selecting the most suitable favorable conditions, based on technical and financial capabilities.
The company offers several profitable tariff plans designed specifically for users living in the private sector:
- Cottage unlimited 35 Mbit/s wi-fi;
- Cottage unlimited 25 Mbit/s wi-fi;
- Cottage unlimited 20 Mbit/s wi-fi;
- Cottage unlimited 15 Mbit/s wi-fi;
For business
The company offers legal entities the use of high-speed Internet, leased line, and channel rental.
Tariff plans for business representatives include use of both unlimited internet, and with a limit on incoming traffic.
Internet access is possible using your own fiber optic network or leased line. This connection option is possible using a specially laid communication channel.
A dedicated line allows you to organize a corporate network and provides access to the Internet without authorization (entering a login and password). Clients can organize their own website or FTP server.
For legal entity users, the company provides a channel rental service. Also, the company’s highly qualified specialists are ready to provide a range of services for the design and installation of a fiber optic line, based on customer requirements.
Telephony
The provider offers to use landline communications from the Smile company. Using a landline connection is convenient and beneficial for making frequent long-distance calls; elderly people who do not use cellular communication; in the absence of high-quality mobile communications.
Its main advantages are:
- high quality and stability compared to cellular communications;
- low prices for long-distance and international calls, free calls to landline city numbers;
- tariffs are developed taking into account uniform tariff zones, wide coverage area;
- free connection and configuration of equipment, operational solution technical problems around the clock;
Digital TV
The operator provides digital television connections in the capital. Using this service, the company's clients gain access to 170 channels.
Digital television is distinguished by high image clarity and sound quality, without the effect of image scattering and falling asleep. Users have such additional features, as a reminder to watch, adding channels to favorites or archive, creating additional screens.
It compares favorably with cable, since its connection does not require antennas and there is no connection to the line.
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