Another option is to negotiate with the seller for an exchange when the model you need goes on sale. There is an official list non-food products of proper quality, not subject to return or exchange - List approved by the Decree of the Government of the Russian Federation of January 19, 1998. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, tools, devices and medical equipment, oral hygiene products, spectacle lenses, child care items), medicines Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials(linoleum, film, carpets and others) and other goods sold by the meter Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products) Perfume and cosmetics Sewing and knitwear products (products sewing and knitted underwear, hosiery) Products and materials in contact with food products, from polymer materials, including for one-time use (tableware and kitchen utensils, containers and packaging materials for storing and transporting food products) Goods household chemicals, pesticides and agrochemicals Household furniture (furniture sets and sets) Products from precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones Automobiles and motorcycle and bicycle goods, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other watercraft for household purposes. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photo and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices) Civilian weapons, main parts of civilian and service firearms, cartridges for them Animals and plants Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media) When When purchasing such goods, you need to understand that changing your mind, deciding that it did not suit you according to some subjective criteria and asking the seller to exchange it will not work according to the Law.
At the same time, it is important to remember that if a product from this list turns out to be of inadequate quality, you can demand its replacement, repair, return, etc.
The return and exchange service is provided only for goods purchased in our store.
Baucenter - information and reviews
We bought goods at Selezneva 4. We decided to use the delivery service. We submitted an application for the first half of the day (5.01). Delivery arrived after 15-00. After we contacted the delivery department at 13:50, Dmitry assured us that the car would be on time and that he would contact the driver to inform us about the delivery time. Upon arrival of the delivery, the first question was whether Dmitry contacted the driver, to which we received a negative answer.Returning goods without a receipt
The exchange period is 14 days, not counting the day of purchase. You can exchange an item if it has not been used and is in its presentation condition, consumer properties, seals, factory labels, and there is also a commercial or cash receipt or another document confirming payment for the goods.
Stay in large center for sale building materials and gardening products requires close communication with specialist consultants. Now, upon arriving at a hypermarket, a visitor can choose directly at the electronic queue terminal which employee he wants to communicate with. This approach will improve the level of personalized customer service and make the product selection process more comfortable. If the client does not have any preferences in choosing a consultant, then he can simply take a coupon and the first available specialist will approach him. In general, the system works according to a standard principle: having taken a service coupon, the visitor can see the status of the queue on a general display indicating the serial number of the coupon and the name of the selected manager.
In addition to the fact that the visitor is more satisfied with the quality of the consultation, it is also a kind of system for assessing the effectiveness of the staff. This way, the head of the department will be able to see which of the managers inspires more trust among visitors.
2017: Implementation of the NeuroniQ management system
On October 23, 2017, the Future Technologies company announced the implementation
A selection of the most important documents upon request Returns without a receipt (regulatory acts, forms, articles, expert consultations and much more). Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 07/03/2019) “On the protection of consumer rights” 5.
The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements.
Baucenter - information and reviews
"Baucenter" is a hypermarket of construction and finishing materials in the DIY (Do It Yourself) format. Buyers are offered about 30,000 different products for construction, repair, and personal plots.All products are presented in 9 departments: construction, decoration, plumbing, wood, flooring, tiles, electrical, appliances, gardening. Our stores have all the conditions for customers who carry out repairs and finishing on their own or with the help of a contractor.
Exchange and return of goods
The list accepted for return and exchange is determined in accordance with the law: “List of non-food products of good quality that cannot be returned or exchanged for a similar product”
as amended by Decrees of the Government of the Russian Federation dated October 20, 1998 No. 1222, dated February 6, 2002 No. 81.
Please note:
Tiles, laminate, parquet board, floor boards, profile wooden products, lining and any others that are sold several pieces per package are accepted for exchange and return only in whole packages!
The return and exchange service is provided only for items purchased in our store.
The price of the item will be refunded in accordance with the method of payment (if paying by credit card, the amount will be refunded to your account).
Which item cannot be returned or exchanged within 14 days?
When shopping, few of us remember that after a purchase you can return to the seller not only a faulty product, but also an item that simply did not suit you according to other criteria (for example, size or style). This can be done within two weeks.True, this rule has its exceptions.
Therefore, before purchasing, it is important to figure out what you can exchange in the future, and which goods may cause difficulties.
If the cost of your purchases exceeds 50 thousand rubles, then you will be discounted 5%; - the company adjusts the provisions of the Consumer Rights Protection Law in favor of its customers and makes it possible to extend the period for returning a purchase from the standard two weeks to 30 days; - all new Baucenter product catalogs are available on the company’s official website: baucenter. From the first of August - Baucenter - increases the period for returning goods Electronic periodical Klops.ru (Klops.ru) registered federal service on supervision in the field of mass communications, communications and protection of cultural heritage. Certificate series El No. 77-29551 dated September 21, 2007 Founder: Russian Media Group Western Press LLC. Editor-in-Chief: Kondratyeva Anastasia Evgenievna Baucenter - information and reviews Carpet exchanged. Thanks to the manager of the flooring department. User location: Russia, Krasnodar Please.
Return of goods
Instructions 1 According to the Consumer Protection Law, you can return wallpaper that does not suit you within 14 days, not including the date of purchase, to the store without giving any reason.
Moreover, even the absence of a receipt cannot be a reason for refusal.
Attention
The only thing they may require from you is the safety of the original packaging.
Although experts in lately argue that this is not such a necessary condition.
2
Info
In order to return the wallpaper to the store, you only need your passport.
As a rule, to return the item, incl. and wallpaper, take in working hours— from 10.00 to 18.00.
In the store you will have to write a return application cash. Even if you want to exchange them for others. First, issue a return, and then choose new wallpaper.
3 To avoid problems with returns, try to find a witness who will help you prove the fact of the purchase in this store.
Ipc-zvezda.ru
How to properly return wallpaper? Contents of the article:
- Consumer rights
- Can I return the wallpaper?
- If wallpaper is of poor quality and must be returned
- If the seller refuses to comply with the buyer's demands
Consumer rights According to the Law “On Protection of Consumer Rights”, the buyer has the legal right to return or exchange an item good quality in the first fourteen days (counting from the next day of purchase), if:
- It did not suit him in shape, size, style, color, size or configuration;
When returning, the buyer may request to exchange the unsuitable item for a product that will suit him according to one of the above characteristics, or ask to return the amount spent on the purchase in exchange for returning the product.
Another case is if the purchased item turns out to be of poor quality.
How to return wallpaper to the store
Perhaps your friend was with you at the time of purchasing the wallpaper, or one of the store’s consultants can confirm that you actually bought the wallpaper from them.
Important
In addition, for 30 days the store retains the cash register tape or duplicate receipts that were issued when purchasing goods.
Procedure
- Before going to the store, collect the wallpaper and all the receipts/receipts that were given to you when purchasing them;
- It is better to take your passport with you, as well as a couple clean sheets and a pen (if you have to file a claim);
- In the store you need to provide wallpaper, a receipt and indicate the reason for the return;
- Regardless of whether you want to return the wallpaper and the money for it or make a refund, you will have to fill out a special application for a refund of the cost of the wallpaper;
A sample application can be provided by store employees, or it can be drawn up in free form.
"baucenter" increases the period for returning goods
You hand over one copy to the seller, with the other you go to the Committee for the Protection of Consumer Rights (hereinafter referred to as the KPZPP) or to the court. If the seller has doubts about the presence of a defect, he sends the goods for examination. You can do your own examination. If the defect is proven, the seller must return the entire cost of the goods within ten days (a day of delay in payment costs the seller 1% of the total order amount).
Return of high-quality wallpaper within 14 days Taking as a basis Article 18 of the Law “OZPP”, you can return wallpaper of proper quality, provided that less than two weeks have passed (not counting the day of purchase), and there are no factory defects (defects).
The reason for return may be one of the listed factors of discrepancy: type, color, parameters, dimensions or equipment.
It is impossible to return textiles and construction and finishing materials sold by the metre.
Is it possible to return wallpaper to the store?
Returning wallpaper within 14 days is relevant when, when purchasing finishing materials, we encounter inconsistencies, defects, color differences, and there is a need to return or exchange the wallpaper.
Visitors to our site often ask the question: is it possible to return wallpaper within two weeks? We will look for the answer in the Law “On the Protection of Consumer Rights” (hereinafter referred to as the “Law”). Return of defective wallpaper within 14 days Even luxury goods are sometimes produced with defects, this is due to operator errors and machine failures.
Keep receipts, labels and factory tags until the repair is completed and you are sure of the proper quality of the purchased building materials.
Can wallpaper be returned if the defect is discovered after fourteen days? Yes, Article 19 of the Law “OZPP” states: defective goods can be returned or exchanged throughout the entire warranty period.
Is it possible to return wallpaper back to the store?
Within 10 days, you must return the money according to the claim; if this does not happen, then prepare a statement of claim and file a lawsuit against the seller. It happens that the seller refuses to accept the claim personally, in such a situation, send a claim to the seller by registered mail with notification of delivery and an inventory of addition.
The inventory is needed so that you have proof in your hands that you sent exactly a claim, and not a birthday greeting, and a notification of delivery is necessary in order to confirm the fact of delivery of the claim, since the recipient signs the notification.
You will be able to receive the notification by mail a few days after sending, do not lose either the notification or the inventory, these documents will be useful for the court.
If you purchased an item with cash, the amount for the item will be refunded immediately after the item is accepted at the checkout.
Oboykin "Baikonurskaya" St. Petersburg, st. Baikonurskaya, 12, building 1 Oboykin Shopping center "Grand Canyon" St. Petersburg, Engels Ave., 154A, Shopping center "Grand Canyon" Oboykin Shopping center "RIO"
St. Petersburg, st. Fuchika, 2, shopping center "RIO" Oboykin shopping center "Bonus"
St. Petersburg, Kosygina Ave., 31, building 1, shopping center "Bonus" Oboykin "Okhta"
St. Petersburg, Yakornaya street, 5A, shopping center "Okhta Mall" Oboykin "Kolpino"
Kolpino, st. Oktyabrskaya, 8, shopping center "Oka" Baucenter goods return Baucenter hypermarkets are easy to navigate, since the entire area is divided into specialized departments.
If you spend more than 15 thousand rubles at a time, the discount will be 3%.
Is it possible to return wallpaper in the baucenter
If the product was delivered to you, and, before connecting it, you realized that it does not suit you (in design, color, dimensions), then you can count on an exchange/refund of money (but return delivery is at your expense). IF THE PRICE OF THE GOODS HAS CHANGED IN 14 DAYS If at the time of return the price of the goods has changed, then, according to Art. Is it possible to return wallpaper at the baucenter There was an offer to exchange the roll for another product. In the disagreements that arise between you and the seller, it is essential that the product in this case is not one roll, but four rolls required according to your calculations (even on the advice of the sales consultant, he did not deceive you, but advised you) rolls.
Ultimately to know required quantity rolls of wallpaper are your responsibility.
They can be returned, but the entire “product” (batch batch).
Wallpaper damaged (not by you!) and wallpaper with manufacturing defects will be returned within the period governed by the product warranty.
If the seller has not informed you that there is a special warranty for the wallpaper, you can return it within two years from the date of purchase. However, do not be lazy and ask what the terms of the warranty return are if a defect is discovered in the batch you purchased - most often, the quality guarantee covers a period of 60 days. back to contents Application for return The application is written in a free style, but stores, as a rule, have their own samples. You can download a sample on the website, but you will need to clearly state what you want to achieve from the store and under what conditions.
Also, the application must indicate the details of the purchase, the name of the product (with article numbers), on what grounds you are applying for a return, as well as the full data of you and the seller.
Can I return the wallpaper? Returning wallpaper to a store According to the law, you can return wallpaper of proper quality provided:
- That they retained their marketable “appearance”, were not exploited, etc.
If you purchased several rolls of wallpaper, you must provide them all upon return.
Otherwise, the store management may refuse to issue a return.
- That no more than two weeks have passed since the purchase of the wallpaper (the day of purchase does not count);
- That the buyer still has the cash receipt;
If the receipt is lost, the buyer can provide either the receipt that was attached to the receipt, or any other document that can confirm the purchase of a specific product in a specific store.
If there are no supporting documents, then you can find a witness to the purchase.
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