IN Lately There were cases when Orienburg customs began to unwrap parcels with Xiaomi phones purchased on AliExpress. When contacting customs for an official explanation of the reason why this product was stopped, they give the following answer: Since March 2017 official online store Xiaomi in Russia, Smart Orange (a marketing division of RDC Group), has acquired the rights to sell Xiaomi products in Russia. Therefore, phones imported into Russia that have not been approved by the company are counterfeit. A reasonable question arises here - why did Smart Orange LLC not ban the sale of these products on the AliExpress site, but influence customs, which stops parcels that are goods for personal use, and certainly non-counterfeit?

In accordance with paragraph 2 of Article 328 Customs Code Customs Union: "2. Measures to protect rights to objects intellectual property are not applied by customs authorities in relation to goods transported through customs border: 1) individuals for personal use, including those sent to their address in international mail;"

What to do if a parcel with a Xiaomi phone was not allowed through customs?

If you are expecting a Xiaomi phone and saw that your tracking postal item If a status with customs refusal in registration appears, then you should write an official appeal to the relevant customs department with a request to inform about the reasons for the refusal. Attach official response to open dispute on AliExpress.

On this moment There is information that Xiaomi phones are passing through customs in Vnukovo. Basically, they unwrap parcels arriving at customs in Orenburg. Therefore, if you want to buy a Xiaomi phone, then it is better to write to the seller first and find out about the delivery method, so that the parcel does not end up in Orenburg.

Before the goods are transferred to the buyer, you can cancel the purchase at any time. If the order is prepaid, you can return the entire payment amount back to the card by writing to

Return

When purchasing remotely (with courier delivery) in the online store website, you can return goods of proper quality within 7 (seven) days from the date of receipt of the goods (Law on the Protection of Consumer Rights of the Russian Federation, Article 26.1). In this case, shipping costs are paid by the buyer.*

If technical faults are detected, the buyer may refuse the goods within 14 days from the date of receipt of the goods. In this case, a technical examination will be carried out. (after the specified period the product is subject to warranty repair)

The returned item must be:

• - fully equipped
• — without traces of use and mechanical damage, maintaining its presentation and consumer qualities
• - in undamaged original packaging
• — with preservation of all types of markings and protection, seals, factory labels
• — with original documents confirming the purchase of goods: invoice, cash receipt(in the presence of)

Please note: the return conditions do not imply the operation of the equipment, use for testing purposes or other use of the goods. We accept your right to change your mind, but may refuse returns or exchanges on used items.

If a gift or additional accessories, they are also subject to return in accordance with the specified rules.

* This condition only applies when purchasing online from the online store website

To return, follow these steps:

1. Fill out the form for returning/exchanging goods (Download)
2. Send a scan of the application to support.ru@site. You can confirm receipt of the application by calling the hotline.
3. Our operator will contact you to confirm the return and how to send the item back to the store. Shipping costs are paid by the buyer. You can bring the goods yourself to the returns collection point at the address: Moscow, Varshavskoe shosse, 1, building 1-2, office A110
4. Along with the goods, you must provide the courier with the original application for replacement and documents confirming the purchase.
5. If there are no complaints about the configuration and condition of the returned goods, cash will be returned within 10 business days of receipt at the warehouse. Refunds are made at bank card, from which the payment was made, or to the client’s bank account.
6. If you have any complaints, our operator will contact you:
   • - if part of the kit is missing, their cost will be withheld
   • — in case of mechanical damage to the product or packaging, an additional examination will be carried out

there are many interesting stories. For example, one customer ordered a smartphone twice Xiaomi and both orders were unsuccessful.

The order was made from one seller for smartphones Xiaomi Mi5. In the first case I came Oukitel U20 with weight 440 grams(the whole package), and the second one came with weight 453 grams. When opening a dispute, it was not possible to prove anything, since the seller blamed the buyer for everything and did not want to return the money until the very end of the dispute. Thus, people often lose disputes, and therefore you need to be able to place orders correctly so as not to find yourself in a similar situation.

Is it possible to buy Xiaomi on Aliexpress?

How to buy Xiaomi on Aliexpress?

More recently, the import of products Xiaomi There was a ban on entering the country and all goods were considered counterfeit. Although, to the delight of users, this ban was lifted.

How to correctly receive a parcel from Aliexpress with a product from Xiaomi?

• Take a screenshot of the order with you to your email and print the entire parcel tracking process from the website Russian Posts. When receiving the goods, record the process of weighing the parcel on video, show how much it weighs and try to keep it in the frame. If the weight differs by more than 30 grams, then it is better to ask for a report on the difference in weight and refuse to pick up the parcel.
• Always keep your purchase in frame, film yourself removing the sticker from the top and show the seller's sticker that was placed on shipping.
• If you see adhesive tape stuck on a parcel from customs, post office or another, and also if there is damage and signs of tampering, then call an employee and unpack the goods together. If everything is really not in order with the goods, then draw up reports of opening and investment. In addition, you will have to refuse to receive the parcel.
• Even if there are no external damages or changes, still open the parcel together with the postal employee. If he refuses, then you have the right to demand an autopsy due to the difference in weight.
• If you take the product home and then if problems are discovered, there is a high probability that nothing will be returned to you. At the moment, the policy for resolving disputes on the site has changed and you still need to try hard to prove your innocence. As for defects, substitution, theft, and so on, then if the unpacking was not filmed, then you or the post office are to blame, so that’s where you should go.
• Most the best option in such cases, it is necessary to film the opening at the post office and refuse to receive the parcel if problems are detected. The parcel will be sent back, and all you have to do is start a dispute on Aliexpress and attach tracking screenshots. If you are asked to provide documents, then submit them. By the time the parcel arrives in China and the seller figures out what’s what, the delivery time will end and your money will be returned.
• In addition, if the seller wrote a significantly lower price on the parcel, then the post office can compensate for the damage, but only in court and only for the amount indicated in the parcel. To receive a full refund, ask the seller for a copy of the mailing receipt. And yet, the post office may claim that the cost is written in foreign currency and will not refund anything. The maximum you will receive is up to 30 plant protection products (1 plant protection product = $1.5). So no matter how hard you try, you will always end up losing.

Try to adhere to these rules and you will definitely not have problems with a refund. Don't be upset if you brought the package home, filmed the unpacking and found out that not everything was in order inside. If you have a customs act, you still have the opportunity to prove your case.

Video: Life hack HOW TO BUY XIAOMI ON ALIEXPRESS? IMPORT BAN

Xiaomi smartphones are sold by more than 15 sellers on the Chinese AliExpress platform. It turns out that when buying a phone for ourselves, we must first decide on the choice of model (our material can help you with this), and then - with the seller from whom we will place the order.

What consequences await us if we choose the wrong seller? The first sad consequence is this is the price difference of the goods being sold. With the average cost of a smartphone at 7,000 rubles, its final price on one or another site may be higher by an amount from 50 to 800 rubles (that is, 10% more expensive).

An unreliable seller may give you, for example, Chinese version of the smartphone with global firmware personally installed on it, and not warn you about it.

Unknown sellers with a small number of orders have a small inventory. In this case, the buyer may face the fact that his the order will be sent with a long delay(while the seller waits for the shipment of the goods he ordered to arrive).

Xiaomi distributor on AliExpress, operating for 8 years

One of the oldest and most reliable sellers selling Xiaomi AliExpress phones is a store whose name does not even hint at this. This store called Fantacy Technology. Salesman has been working for Ali for 8 years, which in itself is an impressive fact. Fantacy Technology offers its customers all the latest Xiaomi smartphone models, as well as phones from the Lenovo, Huawei and OnePlus brands.

Navigation around the store is thoughtful and convenient. You can easily find any smartphone model you are interested in in the “Products” menu section. Budget Xiaomi phones in the store are located in the “Redmi Phones” section, flagship ones - in “Xiaomi Phones”. In Fantacy Technology you can find both models with global firmware (marked as “Global Version”), intended for sale abroad, and Chinese models re-flashed to “global” (“Clobal ROM”). The latest phones will cost buyers a little less.

Over the years of its operation, the store has earned the respect of customers. 98,5 % about the work of the seller on the part of the buyers -

. The store has the “Top Brand” insignia from the AliExpress administration. This means that the seller sells only genuine products received directly from the manufacturer. And the store’s customers can count on quality service.

More than 16,000 customers have already purchased the Redmi Note 8 Pro model in this store over the past six months. This once again proves the popularity of the seller (including among Russians). Phones purchased from this store are delivered to Russia by the AliExpress service.. Standard Shipping Delivery time , judging by customer reviews, is.

2-3 weeks

New specialized store for Xiaomi smartphones on AliExpress Next, we will introduce you to a new seller of Xiaomi mobile equipment, which we personally really liked. The Redmi Online Store opened on September 15, 2019, but for such short term has already gained fantastic popularity. Percent positive feedback 99,4% from customers about the work of this store is

. Consumer ratings of parameters such as dispatch speed and communication with the seller are 4.9 points out of 5. Redmi Online Store also received a badge from the AliExpress administration.

"Top brand" Only the newest models are sold(Redmi Note 8 and 8 Pro, Redmi 8, Redmi 7A, Xaiomi Mi 9Lite, etc.). Delivery to buyers from Russia, judging by consumer reviews, is 2 weeks.

Here is an example of one of the reviews.

Xiaomi official store on Aliexpress

The next store, already in its name, claims to be the title of “Xiaomi Official Store on AliExpress”. This seller sells all lines of smartphones brands Xiaomi and Redmi, as well as other products from the manufacturer’s ecosystem (laptops, tablets, fitness bracelets, smart watches, headphones, smart home elements, etc.).

Xiaomi Official Store has been working for Ali for over 9 years, and during this time he managed to accumulate quite decent statistics. The store received the “Top Brands” sign from the AliExpress administration. Percentage of positive reviews from buyers is 98,5 .

Delivery of goods from this store to the Russian Federation is carried out by the AliExpress Standard Shipping service (standard delivery organized by AliExpress itself). The estimated time is stated as 25 days from the date of payment for the goods. However, customer experience shows that it is real smartphones are coming faster: within 2-3 weeks.

However, in fact, Xiaomi Offizial Store is not the only official distributor of Xiaomi smartphones. These same phones are also sold by such stores as Xiaomi Online Store, Xiaomi Mi Store, Mi Global Store, Mi Authorized Store and other sellers. All of the stores we list carry the Trusted Brand label. In some of them, during the period of discounts and sales, original Xiaomi phones are sold even cheaper than in the official store.

Xiaomi phones on Tmall

You can also purchase Xiaomi phones on the specialized AliExpress platform for buyers from Russia TMall. Buying equipment on Tmall has its pleasant moments. Here are the main ones:

• The goods are delivered not from China, but from Moscow. Accordingly, the delivery time is not 30-45 days, but 5-7 (according to personal experience, to the city in Western Siberia The phone I ordered has been shipping for a week). For those buyers who need a smartphone urgently, this item will be very important. Delivery of goods is carried out not by Russian Post, but by commercial transport company. Receipt of goods is carried out at special delivery points. If you purchase a smartphone on Tmall, its delivery is free (so it will cost more than 3,000 rubles in any case).
• All products purchased on Tmall have an official Russian guarantee. That is, if the phone fails within one year, the buyer will have the right to free warranty repairs at the official service center Xiaomi (such services are available in almost every big city). The warranty for a product purchased on TMall is exactly the same as if it were purchased in a Russian online store or offline retail outlet. Confirmation that the device was purchased on Tmall will be an electronic receipt for payment, which can be printed in Personal account on Ali (in the “My orders” section).
• All smartphones purchased on Tmall have EAC certificates. Although, to be honest, these phones themselves are absolutely no different from those sold, for example, official store companies on Ali. But the devices will have instructions in Russian. And the delivery package will include a power supply specifically designed for use in Russian electrical networks (and not some kind of adapter).
• All negotiations with buyers on Tmall are conducted by the Russian-speaking support service (and not by the Chinese, who understand a little Russian or use automatic translation).

Tmall does not offer the entire line of Xiaomi smartphones to its customers. There you can find only the most popular models. Basic prices Prices for phones here are sometimes higher than those of Chinese sellers. However high speed delivery, provision of an official guarantee, as well as systematic promotions and discounts do their job: Xiaomi phones on TMall sell like hot cakes in winter. For example, the company's newest ultra-budget smartphone Redmi 6A has already been purchased on this site over the past six months 100 000 Human ( Chinese stores cannot boast of such indicators).

After a wave of complaints to the Investigative Committee, the Federal Antimonopoly Service, the prosecutor’s office and the media, customs officers stopped “wrapping” parcels from China

Customs began to let through parcels containing phones ordered by Russians from foreign online stores. Let us remind you that in April there were thousands of orders, mainly with Xiaomi brand mobile phones, Federal customs Service frozen, seeing signs of counterfeit in them. Buyers who did not receive orders considered these actions arbitrary and suspected customs officials of collusion with dealers who sell the same devices in Russia at one and a half to two times the price, and began to complain to the regulatory authorities. After the uproar, smartphones began to be released, but it is not known whether the conflict has been settled: the FCS considers its actions legal, as does the Association of Internet Trade Companies. Details are in the material of Realnoe Vremya.

Telephone amnesty, or Customs gave the go-ahead

The Federal Customs Service has begun to allow smartphones from China to pass through. On page There is joyful excitement on the social network created by Russians who did not receive their packages. If just a few days ago they posted samples of complaints against the actions of customs officers to the prosecutor’s office, investigative committee and the antimonopoly service, now - screenshots with tracking of parcels with the long-awaited “released by customs”. Almost all of our parcels were stuck at customs for 16-20 days.

“Oh, they released me for May 3rd. It looks like an amnesty. Or “Smart Orange” gave the go-ahead,” writes Irina Koroleva in the comments.

Let us remind you that problems with delays in smartphones ordered from Chinese online stores began in April. The Federal Customs Service included the Xiaomi trademark in the register of intellectual property based on an application from the copyright holder, which in Russia became Smart Orange LLC. According to the law, customs must notify a representative of the copyright holder about the import of a suspicious phone into the territory of the Eurasian Economic Union. Smart Orange, in turn, responded that this product had signs of counterfeiting and objected to its import. Thus, customs officers began returning thousands of phones back to China.

The Federal Customs Service included the Xiaomi trademark in the register of intellectual property based on the request of the copyright holder. Photo anrt.info

As representatives of the Federal Customs Service commented to Realnoe Vremya, “in accordance with Article 111 of the Labor Code of the Customs Union officials When carrying out customs operations, customs authorities check documents and information, during which they send appropriate notifications to copyright holders about the identification of goods in the MPO that have signs of violation of intellectual property rights (counterfeit). When sending this notification to the right holder, the customs authority makes a decision to extend the period for the release of goods. If, according to the information provided by the copyright holder, the goods being sent are counterfeit, then Customs in cooperation with the Federal State Unitary Enterprise "Russian Post", take measures to prevent the import into the Russian Federation of prohibited goods arriving at the MPO, and ensure their immediate removal from Russian Federation».

Have you suddenly stopped finding signs of counterfeit in phones?

According to media reports, Smart Orange LLC asked customs to take a closer look at phones from China in order to stop “gray” supplies of smartphones and accessories under the Xiaomi brand. Perhaps the company saw the main threat in private entrepreneurs supplying gadgets bypassing official channels, but as a result, retail buyers who ordered smartphones for personal needs began to suffer. The actions of customs officers who “unfold” such parcels, the President of the National Association distance selling Alexander Ivanov called it lawlessness.

I have great doubts about the legality of this. With us, this story does not apply to goods for personal use - with the rights of individual distributors. Products for personal use are not subject to certification provisions or the law. What happened now is arbitrary. The question is whether the victims will sue and prove their case. The private individual has a weak position in this regard - he is practically powerless against the state. But the Chinese seller will not go to Russia to sue - for him this is a microscopic part of the business, - Alexander Ivanov told Realnoe Vremya.

What happened once the phones began to arrive to customers - did the customs officers change their position or did Smart Orange LLC suddenly stop finding signs of counterfeit in Xiaomi ordered directly from China? Smart Orange was unable to promptly comment on its position to Realnoe Vremya; we sent a request and are awaiting a response.

Buyers believe that purchased in China from official dealer The original Xiaomi phone cannot be considered counterfeit - it is, without a doubt, original and manufactured in the sender's country. Photo miui.su

Discounts for victims of greed

A wave of criticism fell on the official distributor from dissatisfied customers. They believe that an original Xiaomi phone purchased in China from an official dealer cannot be considered counterfeit - it is, without a doubt, original and manufactured in the sender’s country.

According to buyers, the distributor’s attempts to stop the supply of smartphones directly from China are connected “solely with greed.” The petition sent to the management of Beijing Xiaomi Technology Co., Ltd states that official distributor Xiaomi in Russia sells phones at excessively inflated prices.

“On average, it is 2 times higher than the price set on the manufacturer’s official website,” writes the author of the petition, Alexey Sadchikov.

In the official group on social networks, Xiaomi representatives in Russia are already tired of answering what the price of the product in Russia consists of.

"About pricing policy It has already been said before, but we are ready to repeat it. The price of our products in Russia depends on many factors. Taxes and customs tariffs of the Russian Federation are one of the most important. In addition, we offer a number of services included in the price of the product: warranty service, localization, adaptation to the local market and much more,” answers the official distributor.

It is noteworthy that as soon as problems with phones being delayed at customs began, the distributor offered buyers whose phones were sent back to China “the maximum possible discounts on official Xiaomi products.” To do this, it was necessary to send confirmation that the goods were returned to the seller. From the messages under the post one could understand that the discounts were scanty and there was no hurry to take advantage of them.

According to Fedorov, cross-border online trading has long become a channel for obtaining small quantities of goods for commercial use. Photo allinvest.ru

AKIT protected customs

Against the actions of Smart Orange LLC, which declared war Chinese online stores, spoke out in public organization RosKomSvoboda and the National Association of Distance Selling. However, there are experts who agree with the position of the Federal Customs Service and the official distributor.

AKIT believes that the activities of the FCS are fully justified and correct from the point of view of the law. In our understanding, it is the copyright holder in the country where products under his brand are sold that must determine whether a particular product is counterfeit or not. With the rapid development of the Internet, cross-border online trading has become the main channel for the entry of counterfeit goods into our country. At the same time, for example, in classic imports, customs have long learned to stop the supply of counterfeit products. Cell Phones, arriving from abroad in parcels do not undergo certification and security testing (at the same time, all phones officially imported into the territory of the Russian Federation must be certified by the security authorities FSB and FSTEC), cannot be used when working with our telephone communication standards. This means that such goods cannot be legally sold in Russia, says Alexey Fedorov, president of the Association of Internet Trade Companies.

According to Fedorov, cross-border online trading has long become a channel for obtaining small quantities of goods for commercial use. Increasingly, for example, in the regions, a resourceful entrepreneur orders a batch of phones in several parcels “for personal use”, falling within the current threshold in the Russian Federation duty free import 1000 euros. The sale of goods in this case takes place on the territory of the buyer, at the place where the goods were received, that is, such products are considered purchased in the territory of the Russian Federation, and not abroad.

The Association advised not to purchase goods from unofficial sellers and always remember that “the miser pays twice.” Photo miui.su

“Marginal sales of Apple phones are less than 3%”

Often, goods in foreign online stores are cheaper than their counterparts in Russia. AKIT believes that this is due to the fact that some models are not designed to work in our telecommunications networks. In addition, they do not have warranty and post-warranty service and maintenance.

In our work, we have repeatedly encountered a big misconception that Russian sellers receive 300-400% profit from the sale of one phone, which, of course, is not true. So, for example, the margin on the sale of Apple phones is less than 3%, while sellers receive income from the sale of accessories and maintenance of equipment, but the difference is in the customs duties they pay Russian companies and their foreign competitors do not pay, reaches 28%. We understand perfectly well that today the Chinese counterfeit everything. At the moment, even in the vastness of the Runet you can find great amount sites selling copies and replicas (which is essentially just beautiful name counterfeit products). China has a powerful production of modern technology, but in parallel with this, a huge number of underground factories are developing for the production of branded goods famous brands, which can be bought for very low prices, - says the president of the Association of Internet Trade Companies.

The Association advised not to purchase goods from unofficial sellers and always remember that “the miser pays twice.”

After receiving the goods, in most cases, you simply will not be able to return the money from the foreign seller, Alexey Fedorov is sure.

It should be noted that the Federal Customs Service in the case of Xiaomi smartphones did not confiscate the goods, but sent them back to the seller, who returned the money to the buyer.

Daria Turtseva